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- Tasks: Join our Software Support Team to solve problems and provide top-notch customer service.
- Company: Our client values empowerment and growth, with a strong leadership team ready to support you.
- Benefits: Enjoy hybrid flexibility, 25 days holiday plus bank holidays, and extra days off for long-term service.
- Why this job: This role offers a chance to build relationships and make a real impact in customer support.
- Qualifications: Previous customer-facing experience is essential; strong Microsoft Office skills are a must.
- Other info: UK residents in the local area only; no visa sponsorship available.
The predicted salary is between 30000 - 42000 £ per year.
Do you enjoy problem solving and providing exceptional customer service? If so, we are searching for high energy, customer-focused, problem-solvers to join our client’s Software Support Team , based in Tamworth .
Due to the nature of our roles, candidates must be a UK Resident residing within the local area. Please note we cannot offer visa sponsorship for overseas candidates.
£Based in Tamworth – Hybrid Flexibility Available (after probation)
25 Days Holiday + Bank Holidays + 1 extra day each year after 2 years (up to 30 days)
Excellent Working Culture & Career Progression
Previous experience in a customer-facing role , preferably within a commercial software support environment.
Strong Microsoft Office (Word, Excel, PowerPoint) skills.
ITIL experience is desirable.
Building relationships with and taking ownership of your dedicated customer portfolio .
Providing customers with high quality technical support , advice and guidance.
Handling customer technical support requests (via email, telephone and web portal)
Logging of all communications and customer support cases via an internal CRM system .
Our client is firmly committed to its people and believes in empowering colleagues to develop and grow in their chosen fields with the support of a strong and focused leadership team who have extensive experience and knowledge they are keen to share.
if your application is shortlisted then you will be contacted via telephone in the first instance.
Software Support Technician / Software Analyst employer: Marmion
Contact Detail:
Marmion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Technician / Software Analyst
✨Tip Number 1
Familiarize yourself with common software support issues and solutions. This will not only help you in interviews but also demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel, as it’s often used for tracking support cases and analyzing data. Consider taking a quick online course if you feel you need a refresher.
✨Tip Number 3
Research ITIL principles and how they apply to customer service in a software environment. Understanding these concepts can give you an edge in discussions about best practices in support roles.
✨Tip Number 4
Prepare examples of how you've successfully built relationships with customers in previous roles. Being able to share specific instances where you took ownership of a customer issue will highlight your suitability for the position.
We think you need these skills to ace Software Support Technician / Software Analyst
Some tips for your application 🫡
Highlight Customer Service Experience: Make sure to emphasize any previous experience in customer-facing roles. Detail specific situations where you provided exceptional service or solved problems for customers.
Showcase Technical Skills: Clearly outline your proficiency with Microsoft Office applications and any relevant ITIL experience. Mention specific software or tools you have used in past roles that relate to the job.
Demonstrate Problem-Solving Abilities: Include examples of how you've successfully resolved technical issues in previous positions. Use metrics or outcomes to illustrate your problem-solving skills.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing to ensure your application stands out.
How to prepare for a job interview at Marmion
✨Show Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've solved problems in previous roles. Highlight your analytical thinking and how you approached challenges, especially in customer-facing situations.
✨Demonstrate Customer Service Excellence
Since the role emphasizes exceptional customer service, think of instances where you went above and beyond for a customer. Share these stories to illustrate your commitment to customer satisfaction.
✨Familiarize Yourself with ITIL Principles
If you have experience with ITIL, be ready to talk about it. If not, do some research on ITIL principles and how they apply to software support. This shows your willingness to learn and adapt.
✨Prepare for Technical Questions
Expect questions related to Microsoft Office skills and technical support scenarios. Brush up on common issues users face and how you would resolve them, as this will demonstrate your readiness for the role.
