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- Tasks: Join our team to develop and optimise the Ivanti platform for better service management.
- Company: Ofgem is the UK's independent energy regulator, driving change towards Net Zero.
- Benefits: Enjoy hybrid working, generous leave, pension contributions, and professional development opportunities.
- Why this job: Make a real impact on the UK's clean energy future while working in a collaborative environment.
- Qualifications: Experience with Ivanti Neurons or Service Manager, strong troubleshooting skills, and ITIL knowledge required.
- Other info: We welcome applicants from Cardiff and Glasgow, promoting inclusivity and innovation.
The predicted salary is between 29000 - 38000 £ per year.
Software Developer (Ivanti) – OFGEM – HEO
Full-time (Permanent) National £34,123 – £45,831 London £36,824 – £48,561
Published on 7 August 2025 Deadline 18 August 2025
Location
Successful candidates may be based in any of our office locations – Cardiff, Glasgow, or London. We especially welcome applicants from Cardiff and Glasgow.
About the job
Job summary
Help shape the future of energy through impactful digital solutions. Ofgem is seeking a talentedSoftware Developer (Ivanti) to join our Enterprise Service Operations team within the Digital, Data and Security Services (DDSS) directorate. This is a unique opportunity to contribute to the development and optimisation of our Ivanti platform as we level up our service management practices and look to enable new service capabilities to support our business per our digital strategy.
Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers – especially vulnerable people.
We’re offering an initial 1-year fixed term role where you’ll contribute to the development of applications that support some of the UK’s most vital public services. This is a high-impact opportunity to influence how digital tools are being supported, ensuring the teams that support OFGEM are efficient, secure and user-focused and that digital exploitation is a core strategic focus.
In this role, you’ll be instrumental in managing and enhancing our Ivanti Service Manager platform. Working in a multidisciplinary service management team, you’ll design and implement solutions and workflows that streamline business processes, improve user experience, and deliver measurable value. You’ll:
- Develop, configure and maintain Ivanti workflows and modules to support end-to-end business processes.
- Collaborate with delivery managers, service designers and stakeholders to shape the Ivanti roadmap.
- Translate business needs into robust, scalable technical solutions using Ivanti’s best practice tools.
- Provide technical support, troubleshoot issues, and ensure platform stability and performance.
- Stay up to date with Ivanti developments and identify opportunities for innovation and automation.
We’re looking for someone with strong experience in Ivanti Neurons or Ivanti Service Manager, or a comparable ITSM platform. You should be confident working independently and collaboratively, with a proactive mindset and a passion for service excellence.
At Ofgem, you’ll be part of a collaborative, inclusive environment where your ideas are valued and your expertise can flourish. We support hybrid working and offer an exceptional benefits package, including generous leave, pension contributions, and professional development opportunities.
You’ll play a key role in delivering smart, efficient digital services that underpin the UK’s clean energy future—ensuring our systems are secure, user-focused, and built on strong technical foundations. We have a critical purpose to deliver smart, efficient digital services that power the UK’s clean energy future.
Key Responsibilities
- Work closely with the Automation Lead and Product Manager to identify opportunities and shape the roadmap.
- Keep up to date with Ivanti developments and opportunities they may create for the department.
- Set and promote high standards of work.
- Build a supportive, transparent, and collaborative working environment.
- Provide support with administration, application development, maintenance, and technical support by using good practice web programming techniques to configure robust solutions.
Key Outputs and Deliverables
- Perform daily administration, troubleshooting and resolution of any issues arising within the Ivanti platform.
- Support the development of customisations, configurations and enhancements and the testing and release of these into production.
- Maintain development, test and live server environments.
- Develop and maintain dashboard and reporting features in response to business needs and to support performance monitoring and analysis.
- Develop the business-facing portal to improve user experience of interacting with systems and encourage engagement with self-service features like incident logging and support requests.
- Support the maintenance of OLA, service catalogue and CMDB functionality to ensure that all the system components can work together effectively.
Person specification
- Experience administering Ivanti Neurons or Service Manager or any ITSM platform. (Lead criteria)
- Strong technical troubleshooting skills. (Lead criteria)
- Experience of modern coding and development standards, practices, and techniques with UCD focus.
- ITIL framework knowledge and an understanding of service management principles, including Continual Improvement.
- Ability to facilitate technical workshops and requirement discussions with stakeholders of varying level of seniority and technical skill, including the ability to communicate technical concepts to non-technical audiences.
- Understanding of information security, system design and support.
- Understanding of database and server technologies.
- Experience troubleshooting Microsoft Internet Information Services (IIS) and associated protocols.
- Experience with APIs is desirable.
- ITIL 4 certification.
Behaviours
We\’ll assess you against these behaviours during the selection process:
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Software Developer (Ivanti) - OFGEM - HEO employer: Manchester Digital
Contact Detail:
Manchester Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Developer (Ivanti) - OFGEM - HEO
✨Tip Number 1
Familiarise yourself with the Ivanti platform, especially Ivanti Neurons and Service Manager. Understanding the specific features and functionalities of these tools will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with current or former employees of Ofgem or those in similar roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Stay updated on the latest trends in service management and digital solutions. Being able to discuss recent developments or innovations in the field can set you apart as a candidate who is proactive and knowledgeable.
✨Tip Number 4
Prepare to showcase your problem-solving skills through practical examples. Be ready to discuss past experiences where you've successfully troubleshot issues or implemented improvements, as this aligns with the role's responsibilities.
We think you need these skills to ace Software Developer (Ivanti) - OFGEM - HEO
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Ivanti Neurons or Service Manager, as well as any relevant ITSM platforms. Use specific examples of projects where you've developed or configured workflows to demonstrate your skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for service excellence and how you can contribute to Ofgem's mission. Mention your understanding of the energy sector and how your technical skills align with their goals.
Showcase Technical Skills: Clearly outline your technical troubleshooting skills and familiarity with modern coding standards. If you have experience with APIs or Microsoft IIS, be sure to include that as it is desirable for this role.
Highlight Collaborative Experience: Since the role involves working closely with various stakeholders, emphasise your ability to facilitate discussions and workshops. Provide examples of how you've communicated technical concepts to non-technical audiences in previous roles.
How to prepare for a job interview at Manchester Digital
✨Showcase Your Ivanti Expertise
Make sure to highlight your experience with Ivanti Neurons or Service Manager during the interview. Be prepared to discuss specific projects where you've developed, configured, or maintained workflows and modules, as this will demonstrate your hands-on knowledge of the platform.
✨Understand the Role's Impact
Familiarise yourself with Ofgem's mission and how the Software Developer role contributes to their goals. Being able to articulate how your work can help shape the future of energy through digital solutions will show your alignment with their objectives.
✨Prepare for Technical Questions
Expect technical questions related to troubleshooting, coding standards, and service management principles. Brush up on your knowledge of ITIL frameworks and be ready to explain how you would approach problem-solving in a collaborative environment.
✨Demonstrate Communication Skills
Since the role involves working with stakeholders of varying technical backgrounds, practice explaining complex technical concepts in simple terms. This will showcase your ability to facilitate discussions and ensure everyone is on the same page.
