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For Companies At a Glance
- Tasks: Be the go-to person for all building-related issues and manage the Helpdesk efficiently.
- Company: Join a leading international law firm in the heart of the City.
- Benefits: Enjoy a structured shift from 10am to 6pm with opportunities for growth.
- Why this job: Gain valuable experience in a corporate environment while enhancing your communication skills.
- Qualifications: Strong interpersonal skills and familiarity with Facilities Management are essential.
- Other info: Immediate consideration for applicants, so don't wait to apply!
The predicted salary is between 36000 - 60000 £ per year.
My client, a leading international law firm based in the City, are seeking a Facilities Helpdesk Operator to join their Facilities team with a shift of 10am – 6pm.
THE ROLE
The Facilities Helpdesk Operator role is responsible for providing high quality customer service to the London Office by being the central point of contact for all building related issues. As well as managing the inbox, the operator is responsible for maintaining the CAFM system and its supporting systems. The role is an important interface with both internal teams like Office Services and Reception, and external service providers. They will be a good communicator at all levels, used to working within a corporate environment and familiar with all aspects of Facilities Management.
DUTIES
- Manage, control and monitor efficiently the day-to-day operation of the Helpdesk function.
- Effective management of all preventative maintenance (PPM) scheduling and reactive service calls, including logging of jobs, seeing through from start to completion, and escalating where appropriate.
- Update the internal client requesting facilities assistance on the status of their call, advising of any problems or issues with their request.
- Ensure all certification and supporting paperwork supplied is saved within the CAFM system and managed effectively within Helpdesk.
- Produce a variety of reports regularly, collation of statistics and any other reporting / analysis requested.
- Manage Helpdesk administration and facilitate training requirements.
- Carry out modifications and updates on system data regularly and maintain an effective filing system.
- Capture Events and associated requirements for efficient and smooth delivery of service.
- Management, uploading and amendment of asset information held in CAFM system and helpdesk operation.
- Liaise with external parties where required. Supporting the Facilities team in the management of services to the business.
THE CANDIDATE
- A strong sense of clients’ needs and the ability to tailor approach to suit a wide range of supply and demand issues.
- You must have the ability to share best practice knowledge and experience. A ‘can-do’ approach, willingness to learn and extend the role above and beyond the job description, approachability, flexibility and a practical/common sense approach is required.
- Demonstrate integrity and professionalism; show a willingness to accept accountability; possess the ability to assess and understand the wider impact of actions and stay calm in demanding situations.
- You will need to work proactively to maintain a high quality of service using problem solving skills.
- Providing supervision and motivation of direct and indirect resources to complete tasks.
- You will have strong interpersonal skills and will actively seek to introduce yourself and improve lines of communication within the departments you work with.
- Working experience in a Facilities Management environment.
- Intermediate to advance IT literacy in Microsoft Office including MS Word, Excel and Outlook.
- Previous CAFM knowledge
Please apply today for immediate consideration!
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Facilities Helpdesk Operator employer: Career Legal
Contact Detail:
Career Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Operator
✨Tip Number 1
Familiarise yourself with the CAFM system and its functionalities. Since this role heavily relies on managing and updating the CAFM system, having a solid understanding of how it works will give you an edge during the interview.
✨Tip Number 2
Brush up on your customer service skills. As a Facilities Helpdesk Operator, you'll be the first point of contact for building-related issues, so demonstrating your ability to handle queries and complaints effectively will be crucial.
✨Tip Number 3
Prepare examples of how you've successfully managed multiple tasks in a fast-paced environment. This role requires juggling various responsibilities, so showcasing your organisational skills will help you stand out.
✨Tip Number 4
Network with professionals in the Facilities Management field. Engaging with others in the industry can provide insights into best practices and may even lead to valuable connections that could support your application.
We think you need these skills to ace Facilities Helpdesk Operator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Facilities Helpdesk Operator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in Facilities Management or customer service roles. Provide specific examples of how you've successfully managed helpdesk operations or resolved building-related issues.
Showcase Communication Skills: Since the role requires strong communication skills, make sure to demonstrate this in your application. Use clear and concise language, and consider including examples of how you've effectively communicated with clients or team members in past roles.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the specific needs of the law firm. Mention your understanding of their corporate environment and how your proactive approach and problem-solving skills can contribute to maintaining high-quality service.
How to prepare for a job interview at Career Legal
✨Showcase Your Customer Service Skills
As a Facilities Helpdesk Operator, you'll be the first point of contact for building-related issues. Be prepared to discuss your previous experiences in customer service and how you effectively handled challenging situations. Highlight your ability to communicate clearly and maintain professionalism under pressure.
✨Familiarise Yourself with CAFM Systems
Since the role involves managing the CAFM system, it's crucial to demonstrate your understanding of such systems. If you have prior experience with CAFM or similar software, be ready to share specific examples of how you've used it to improve operations or resolve issues.
✨Emphasise Your Problem-Solving Abilities
The job requires a proactive approach to problem-solving. Prepare to discuss instances where you've successfully identified problems and implemented effective solutions. This will show your potential employer that you can handle the demands of the role.
✨Demonstrate Your Teamwork Skills
You'll be working closely with various internal teams and external service providers. Be ready to talk about your experience collaborating with others, how you build relationships, and how you ensure smooth communication across departments.
