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For Companies At a Glance
- Tasks: Lead retail operations, manage collections, deliveries, and innovate income sources.
- Company: Join St Elizabeth Hospice, a charity improving lives in East Suffolk since 1989.
- Benefits: Enjoy 27 days leave, health discounts, cycle schemes, and more perks!
- Why this job: Make a real impact in the community while working in a dynamic, supportive environment.
- Qualifications: Retail management experience and excellent interpersonal skills are essential.
- Other info: Flexible hours with some Saturdays; safeguarding checks required.
The predicted salary is between 28800 - 42000 £ per year.
Overview
St Elizabeth Hospice is seeking a proactive, creative and dynamic individual who is forward thinking ensuring our retail shops continually meet the progressive and ever changing world of \’charity retail\’.
St Elizabeth Hospice is an independent charity and hospice, which improves life for people in the East Suffolk, Great Yarmouth and Waveney areas living with a progressive or life-limiting illness. Established in 1989, the hospice has built a reputation for delivering high-level care to patients and the community it serves.
Responsibilities
- You will manage the furniture operations, including collections, deliveries, marketing and financial targets.
- You will oversee the retail and warehouse operations focusing on maximising income and innovating new sources of income to ensure the continued growth of the Hospice.
- Support is provided to patients and their families via the Inpatient Unit, the Community Care Unit including outpatient’s clinics, home visits from the community nursing, medical or therapy team, the OneCall 24/7 telephone helpline and bereavement support.
Requirements / Qualifications
- Proven retail management experience in a customer focused environment.
- Excellent interpersonal skills and the ability to work under pressure and to deadlines.
Safeguarding and Policies
St Elizabeth Hospice is committed to safeguarding and protecting the adults and young people that we work with and has a zero-tolerance approach to abuse, neglect and discrimination of any person. All posts are subject to a rigorous safer recruitment process, including the disclosure of criminal records and vetting checks. The organisation has safeguarding policies in place and staff undertake regular, mandatory safeguarding training.
About the Charity and Reach
We have over 30 charity sites across Norfolk & Suffolk including two retail centres in Ipswich, a community coffee hub, a cafe and one Zest retail outlet. Other income is produced through our e-commerce sites, furniture operation and retail events. The hospice serves the East Suffolk, Great Yarmouth and Waveney areas.
Historical context
In 2023, St Elizabeth Hospice merged with East Coast Hospice to form a collaborative approach to developing achievable and sustainable specialist palliative care services for people living in the Great Yarmouth and Waveney area.
Benefits
- 27 days annual leave entitlement
- Pension scheme (NHS pension transferable)
- Life Cover
- Free Car Parking
- Cycle to Work Scheme
- Car Leasing Scheme
- Health Service Discounts
- Occupational Sick Pay
- Subsidised refreshments
- Blue Light Card
- Employee Assistance Programme
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Retail Centre Operations Manager employer: St Elizabeth Hospice
Contact Detail:
St Elizabeth Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Centre Operations Manager
✨Tip Number 1
Familiarise yourself with the charity retail sector, especially how it operates in a community-focused environment. Understanding the unique challenges and opportunities in charity retail will help you demonstrate your proactive approach during interviews.
✨Tip Number 2
Network with professionals in the charity sector, particularly those involved in retail management. Attend local charity events or workshops to connect with potential colleagues and gain insights into best practices that can set you apart.
✨Tip Number 3
Showcase your ability to innovate by researching successful fundraising strategies used by other charities. Be prepared to discuss how you could implement similar ideas at St Elizabeth Hospice to maximise income and enhance community engagement.
✨Tip Number 4
Prepare to discuss your experience in managing teams under pressure. Think of specific examples where you've successfully led a team through challenging situations, as this will highlight your leadership skills and ability to meet deadlines.
We think you need these skills to ace Retail Centre Operations Manager
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your retail management experience, particularly in customer-focused environments. Use specific examples that demonstrate your ability to manage operations and meet financial targets.
Showcase Interpersonal Skills: Since excellent interpersonal skills are crucial for this role, include instances where you've successfully interacted with customers or team members. Highlight your ability to work under pressure and meet deadlines.
Demonstrate Creativity and Proactivity: St Elizabeth Hospice is looking for a dynamic individual. Share examples of how you've innovated or improved processes in previous roles, especially in charity retail or similar sectors.
Tailor Your Application: Customise your CV and cover letter to reflect the values and mission of St Elizabeth Hospice. Show your understanding of their work and how you can contribute to their goals, particularly in maximising income and developing new sources of revenue.
How to prepare for a job interview at St Elizabeth Hospice
✨Showcase Your Interpersonal Skills
As the role requires excellent interpersonal skills, be prepared to demonstrate how you've effectively communicated and built relationships in previous retail management positions. Share specific examples of how you handled customer interactions or team dynamics.
✨Highlight Your Retail Management Experience
Make sure to discuss your proven retail management experience in a customer-focused environment. Talk about your achievements in maximising income and innovating new sources of revenue, as these are key aspects of the role.
✨Demonstrate Your Ability to Work Under Pressure
The ability to work under pressure and meet deadlines is crucial for this position. Prepare to share instances where you successfully managed stressful situations, particularly in a retail context, and how you maintained high standards during those times.
✨Research St Elizabeth Hospice
Familiarise yourself with St Elizabeth Hospice's mission and values. Understanding their commitment to safeguarding and the services they provide will help you align your answers with their goals and show your genuine interest in contributing to their cause.
