Senior Director, Energy & Utilities Cloud Strategy & Solutions

Salesforce, the AI CRM leader, is seeking an innovative, expert Energy & Utilities Cloud Strategy & Solutions leader with a track record for driving new industry-specific product capabilities from concept through to successful delivery and market leadership. This role is responsible for guiding the future of the Salesforce Energy & Utilities Cloud platform and will be a key Product Strategy & Solutions lead.
This pivotal leadership position sits at the confluence of product innovation, deep Energy & Utilities industry expertise, market strategy, and commercial execution. You will be accountable for driving ACV (Annual ContractValue) and pipeline growth for the Energy & Utilities Cloud, ensuring its successful market adoption and sustained expansion.
The ideal candidate is a strategic visionary with a strong bias for action, who thrives on navigating ambiguity, working in a fast-paced, startup-like environment, aligning executive collaborators, and thinking globally . You possess a profound understanding of the Energy & Utilities industry—including critical trends like the energy transition, competitive retail market dynamics, grid modernisation and operational excellence and field service optimization, and the evolving customer experience expectations.
Key Responsibilities:
1. Industry Cloud Strategy & Solution Development (Energy & Utilities Focus)

• Vision & Strategy: Contribute to and build a compelling vision, multi-year strategy, and prioritized roadmap for the Salesforce Energy & Utilities Cloud. Evangelize this vision with customers, partners, and internal stakeholders globally.

• Market & Customer Insights: Leverage in-depth market analysis, competitive intelligence, and direct customer research within the Energy & Utilities sector to define and validate the product roadmap and identify new opportunities.

• Salesforce Solution Development: Define, conceptualize, and guide the development of innovative, industry-specific Salesforce solutions and applications tailored to address the critical business challenges and transformation needs of Energy & Utilities companies. Collaborate closely with product management and engineering teams to bring these solutions to life.

• Solution Synthesis: Synthesize the diverse needs of global Energy & Utilities customers (from regulated utilities to competitive energy retailers and new energy ventures) to design and champion common platform components and configurable industry-specific applications that act as multipliers.

• Innovation Leadership: Drive innovation across the Energy & Utilities Cloud, identifying opportunities to leverage AI (Einstein and Agentforce), Data Cloud, and the broader Salesforce platform to solve pressing industry challenges.

2. Go-to-Market & Commercialization (Energy & Utilities Focus)

• GTM Strategy & Planning: Develop, own, and execute a comprehensive go-to-market strategy and operational plan in collaboration with global & regional Marketing, Sales, Sales Enablement, Alliances, Sales Support, and Product teams.

• Product & Feature Evangelism: Act as a primary champion for the Energy & Utilities Cloud. Promote, enable, and evangelize new features and capabilities with Marketing, Sales, Support, Professional Services, Partners, and Customers worldwide.

• Sales Enablement Excellence: Develop and curate impactful sales enablement assets including compelling presentations, product demonstrations, solution maps, white papers, data sheets, and ROI tools tailored for the Energy & Utilities sector.

• Partner Ecosystem Development: Collaborate closely with Strategic Integrators (SIs) and Independent Software Vendors (ISVs) to build, market, and sell joint solutions that drive incremental pipeline and ACV for the Energy & Utilities Cloud.

3. Industry Leadership & Customer Engagement (Energy & Utilities Focus)

• Thought Leadership & Industry Expertise: Develop and deliver impactful thought leadership (e.g., presentations, publications, webinars, industry event keynotes) that positions Salesforce as a leading partner for digital transformation. Leverage deep Energy & Utilities industry experience to bring a Salesforce-agnostic perspective on key sector challenges and opportunities. Focus on relevant sub-verticals (e.g., T&D, retail energy, renewables, water) and timely topics (e.g., grid modernization, EV integration, ESG reporting) to elevate customer conversations, increase field acumen, and create internal and external dialogue with influential leaders in the industry.

• Customer & Executive Engagements: Engage customers and their executives through planned strategic meetings, 1:1 engagements, and roundtable discussions to build strong, lasting relationships. Build trust by flexing industry expertise and understanding their unique business drivers. Proactively build our networks to help grow Salesforce awareness in the Energy & Utilities industry and create greater \”stickiness\” within key accounts. This includes supporting pre-sales engagements and post-sales implementations to ensure our solutions deliver desired business outcomes.

• Strategic Deal Support: Provide expert support for strategic sales opportunities, presenting product vision, roadmap, and industry solutions to customer executives.

Desired Qualifications & Experience:

• Extensive Industry & Functional Experience: 12+ years of progressive experience in product strategy, product management, solutions management/development, industry marketing, or go-to-market leadership. Crucially, a significant portion of this experience (7+ years) must be directly within or serving the Energy & Utilities industry with a deep understanding of its value chain, business processes, market structures, and regulatory environments.

• Enterprise SaaS Expertise: Proven success in defining, developing, and bringing B2B enterprise software / SaaS solutions (e.g., CRM, CIS, EAM, MDM, FSM, DERMS platforms) to market.

• Strategic & Analytical Acumen: Strong ability to think strategically, analyze complex market dynamics, and translate insights into actionable product and GTM strategies. Excellent organizational and analytical skills (cf: 10).

• Leadership & Influence: Demonstrated experience leading and working with international, cross-functional teams, often in a matrixed environment (cf: 10). Ability to influence and align senior stakeholders.

• Communication Excellence: Exceptional written, verbal, and presentation skills, including experience in high-level business discussions with C-suite executives .

• Dynamic Environment Aptitude: High energy, passion for the role, and proven effectiveness in fast-paced, dynamic (startup-like) environments.

• Customer-Obsessed: Deep empathy for customers, with a strong ability to understand their needs and advocate for their success.

• Collaboration & Teamwork: A natural collaborator who can build strong relationships across the organization.

• Education: Bachelor’s degree in Business, Marketing, Engineering, Computer Science, Environmental Science, or a related field. MBA preferred .

• Travel: Ability to travel domestically and internationally as needed (e.g., 30-50% or as per business requirements).

• Personal Attributes: Humility, resilience, and grace under pressure.

If you are a visionary leader, passionate about shaping the future of the Energy & Utilities industry with cutting-edge AI CRM solutions, and driving market success through innovative, industry-tailored strategies and execution, we encourage you to apply.

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