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- Tasks: Lead operational excellence initiatives and drive continuous improvement across global teams.
- Company: Liberty Mutual Reinsurance is a leading global insurer offering diverse insurance and reinsurance services.
- Benefits: Enjoy a vibrant, inclusive environment with career development opportunities and flexible work options.
- Why this job: Make a lasting impact at the intersection of strategy and transformation in a supportive culture.
- Qualifications: Proven experience in process optimisation within the insurance industry and strong leadership skills required.
- Other info: Join a company that values diversity, equity, and inclusion while promoting a healthy work-life balance.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Role Title: LM Re Head of Operational Excellence
Department: LMRe Operations
Team: Operations
Location: London
Type: Permanent
About the Department & Team:
Liberty Mutual Reinsurance (LM Re) is one of four core pillars (North America, LII, LM Re and Global Surety) that make up the Global Risk Solutions (GRS), business unit. LM Re is situated in all core global market hubs and offers treaty property, casualty and specialty products across key North America, South America, European, UK, Middle East, Asia Pacific, and other international locations.
We provide brokers and cedants with a broad product range through both the Company and Lloyd\’s markets and have approximately 300 employees in 19 offices around the world.
About the Role:
The Head of Operations Excellence is a highly strategic leader who will help our business achieve our goals through both maturing our processes, as well as driving a robust culture of continuous improvement across our regions.
They will lead the LM Re operational capability in overseeing process optimisation, process excellence and knowledge management. They will work with regional director of operations to drive continuous improvement, support alignment of business processes across regions to achieve global efficiencies and establish best practice that enhance operational performance across regions and functions. This role will be instrumental in enabling LM Re to achieve strategic objectives and partnering across GRS to evolve globalised functions and optimise resourcing strategies through the use of outsourced capability.
If you\’re energised by working at the intersection of strategy, transformation, and delivery, this is your chance to make a lasting impact.
Key Responsibilities:
• Shape and lead the newly established LM Re Operations Excellence function, developing an operating model that fosters collaboration, transparency and accountability across business, product and technology teams and partners within GRS supply capabilities.
• Lead efforts to improve operational efficiency by implementing process optimisation initiatives or supporting broader transformation efforts, identifying and implementing improvements to enhance productivity, efficiency and quality.
• Drive continuous process excellence, ensuring that all business processes are developed to best practice and goals
• Work with GRS Operations networks to establish and implement for operational excellence standardising approaches, tools and methodologies globally
• Act as a strategic partner and provide subject matter expertise in operational impact assessment and change, to the transformation team, strategic alignment and regional and functional leaders.
• Provide business analysis resources to support strategic transformation initiatives, ensuring data driven insights and processes assessments guide decision-making and analytical expertise.
• Build and maintain a knowledge management system that centralises and disseminates process expertise and operational insights, enabling teams to leverage knowledge effectively
• Act as a trusted advisor to business functions by offering consultancy and expertise on the operational and market trends that drive competitive advantage.
• Be a change agent, promoting operational excellence and fostering buy-in across teams for continuous improvements
• Lead, coach and mentor teams across Operational excellence enabling them to develop their career paths and develop as high performing individuals.
• Support the consistency in delivery of customer experience by driving process improvements, service quality and feedback loops to deliver operational efficiencies
Skills and Experience:
• Proven experience in leading process optimisation, operational excellence or a similar function within the insurance/reinsurance industry in a complex, global organisation
• Extensive experience in driving large scale process improvements, with a demonstrated understanding of process improvement methodologies (Lean Six Sigma)
• Experience in setting up or partnering to develop a Centre of Excellence with a focus on process standardisation and knowledge management
• Strong expertise in business analysis, with experience in providing support for strategic transformation initiatives
• Experience in developing/implementing customer experience strategies and experiences
• Strong leadership skills with experience in developing high performing teams and fostering a culture of continuous improvement
• Excellent stakeholder management skills, with a collaborative approach to working with cross functional teams, senior leaders, and external partners to drive cohesive impactful results.
• Demonstrated ability to collaborate with cross functional stakeholders, offering insights and analysis that support strategic transformation initiatives
About Liberty Mutual Reinsurance
Liberty Mutual Reinsurance is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.
Our people are key to our success. That is why \”Put People First\” is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:
• Offering a vibrant and inclusive environment and committing to their career development.
• Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
• Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
• A supportive culture, which includes promoting a healthy work-life balance and working flexibly.
For more information, please follow the links below:
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LM Re Head of Operational Excellence employer: Liberty Specialty Markets
Contact Detail:
Liberty Specialty Markets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land LM Re Head of Operational Excellence
✨Tip Number 1
Familiarise yourself with Lean Six Sigma methodologies, as they are crucial for the role. Consider obtaining a certification if you haven't already, as this will demonstrate your commitment to process optimisation and operational excellence.
✨Tip Number 2
Network with professionals in the insurance and reinsurance industry, especially those who have experience in operational excellence. Attend industry events or webinars to connect with potential colleagues and learn about current trends and challenges.
✨Tip Number 3
Research Liberty Mutual Reinsurance's recent initiatives and projects related to operational excellence. Being knowledgeable about their current strategies will help you engage in meaningful conversations during interviews and show your genuine interest in the company.
✨Tip Number 4
Prepare to discuss your leadership style and experiences in developing high-performing teams. Think of specific examples where you've successfully driven change and fostered a culture of continuous improvement, as these will be key points of interest for the hiring team.
We think you need these skills to ace LM Re Head of Operational Excellence
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in process optimisation and operational excellence, particularly within the insurance or reinsurance industry. Use specific examples that demonstrate your leadership skills and ability to drive continuous improvement.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with the key responsibilities outlined in the job description, particularly your experience in leading large-scale process improvements and fostering a culture of collaboration.
Highlight Relevant Skills: Emphasise your expertise in methodologies like Lean Six Sigma and your experience in business analysis. Make sure to mention any previous roles where you successfully implemented customer experience strategies or developed high-performing teams.
Showcase Your Leadership Style: Describe your approach to leadership and how you have mentored teams in the past. Provide examples of how you've promoted operational excellence and driven impactful results through collaboration with cross-functional teams.
How to prepare for a job interview at Liberty Specialty Markets
✨Understand the Role Thoroughly
Before your interview, make sure you have a deep understanding of the Head of Operational Excellence role. Familiarise yourself with the key responsibilities and how they align with the company's goals. This will help you articulate how your experience fits into their vision.
✨Showcase Your Process Improvement Experience
Be prepared to discuss specific examples of how you've led process optimisation initiatives in the past. Highlight your familiarity with methodologies like Lean Six Sigma and how you've applied them to drive efficiency and quality in previous roles.
✨Demonstrate Leadership Skills
As this role involves leading teams and fostering a culture of continuous improvement, be ready to share your leadership experiences. Discuss how you've developed high-performing teams and the strategies you've used to mentor and coach individuals towards success.
✨Prepare for Stakeholder Management Questions
Given the collaborative nature of the role, expect questions about your experience working with cross-functional teams and senior leaders. Prepare examples that showcase your ability to manage relationships and drive impactful results through collaboration.
