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- Tasks: Manage relationships with homeowners and optimise property performance.
- Company: Join a fast-growing business in the premium short-let property sector.
- Benefits: Enjoy hybrid working, a bonus scheme, and 25 days holiday plus bank holidays.
- Why this job: Perfect for people-focused individuals seeking a dynamic role in a collaborative team.
- Qualifications: Experience in account management or client services; strong communication skills required.
- Other info: Opportunity for career progression and exposure to high-end properties.
The predicted salary is between 28000 - 35000 £ per year.
Account Manager – Property & Hospitality London (Hybrid: 3 days office / 2 remote) £28,000 – £35,000 DOE + Bonus (OTE up to £38K) Full-time, Permanent
We’re hiring on behalf of a rapidly growing business in the premium short-let property sector. This is a fantastic opportunity for a motivated and personable Account Manager to join a collaborative team focused on high-end homes across London.
The Role: As an Account Manager, you\’ll be the key point of contact for homeowners — building trust, maximising the performance of their properties, and ensuring long-term relationships. You’ll manage a personal portfolio of high-value homes and take ownership of profitability, retention, and host experience.
This is a varied role combining client management, pricing strategy, problem-solving, and occasional property visits. It\’s ideal for someone who thrives in a people-focused, commercially aware environment.
Key Responsibilities: Build and maintain strong relationships with hosts/homeowners
Review portfolio performance and suggest pricing changes based on market data
Manage host retention and re-engagement campaigns
Act as point-of-contact during guest issues, insurance claims, or escalations
Collaborate with operations and property teams to deliver seamless service
Regularly meet with hosts (virtually or on-site) to review performance and opportunities
Sign off and monitor host-related costs
Support onboarding and integration of new homes
What We’re Looking For: Experience in account management, client services, or sales
Interest in or exposure to property, hospitality, travel, or design
Strong communication skills – both written and face-to-face
Commercial mindset and data-savvy
Personable, proactive, and solution-oriented
Comfortable with CRM systems (HubSpot experience a plus)
Able to work independently and as part of a team
What’s on Offer: £28,000 – £35,000 depending on experience
Bonus scheme based on portfolio performance (OTE up to £38K)
Hybrid working model (3 days office / 2 days remote)
25 days holiday + UK bank holidays, with extra days based on tenure
Supportive and social team culture
Ongoing training and development opportunities
Exposure to high-end London homes and client relationships
Clear path for career progression within the business
Apply Now If you\’re a confident relationship-builder looking for a fresh challenge in a dynamic sector — we’d love to hear from you.
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Account Manager & Client Services employer: LRA Search
Contact Detail:
LRA Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager & Client Services
✨Tip Number 1
Familiarise yourself with the property and hospitality sector, especially in the context of short-let properties. Understanding market trends and the unique challenges homeowners face will help you engage more effectively during interviews.
✨Tip Number 2
Network with professionals in the property and hospitality industries. Attend relevant events or join online forums to connect with potential colleagues or mentors who can provide insights and possibly refer you to opportunities.
✨Tip Number 3
Prepare to discuss your experience with CRM systems, particularly HubSpot if you have it. Being able to demonstrate your proficiency with these tools will show that you're ready to hit the ground running in managing client relationships.
✨Tip Number 4
Highlight your problem-solving skills and ability to build trust with clients. Think of specific examples from your past experiences where you've successfully managed client relationships or resolved issues, as this will resonate well with the hiring team.
We think you need these skills to ace Account Manager & Client Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, client services, or sales. Emphasise any exposure to property, hospitality, or travel sectors, as this will resonate with the hiring company.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong communication skills and personable nature. Mention specific examples of how you've built relationships and maximised performance in previous roles, aligning with the responsibilities outlined in the job description.
Highlight Your Problem-Solving Skills: In your application, provide examples of how you've successfully managed client issues or escalations in the past. This will demonstrate your proactive and solution-oriented approach, which is crucial for the role.
Showcase Your Data Savvy: Mention any experience you have with CRM systems, particularly HubSpot, and how you've used data to inform pricing strategies or improve client retention. This will show that you have the commercial mindset they are looking for.
How to prepare for a job interview at LRA Search
✨Showcase Your Relationship-Building Skills
As an Account Manager, your ability to build and maintain strong relationships is crucial. Prepare examples from your past experiences where you successfully managed client relationships, highlighting how you built trust and ensured satisfaction.
✨Demonstrate Your Commercial Awareness
Familiarise yourself with the property and hospitality sectors, especially in relation to short-let properties. Be ready to discuss market trends and how they could impact pricing strategies, showcasing your data-savvy mindset.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of specific instances where you resolved client issues or improved host experiences, and be prepared to explain your thought process and the outcomes.
✨Familiarise Yourself with CRM Systems
Since the role involves using CRM systems, brush up on your knowledge of HubSpot or similar platforms. Be ready to discuss how you've used these tools in previous roles to manage client interactions and track performance.
