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- Tasks: Coordinate academic programmes and provide high-level administrative support to ensure smooth operations.
- Company: Goldsmiths is a renowned university known for its creativity and innovative academic work.
- Benefits: Enjoy flexible working, 22 days annual leave, professional development support, and wellbeing initiatives.
- Why this job: Join a dynamic team that enhances student experiences and supports academic success in a creative environment.
- Qualifications: Degree or equivalent experience in programme administration, preferably in Higher Education.
- Other info: Goldsmiths values diversity and equality, fostering an inclusive workplace culture.
The predicted salary is between 28800 - 43200 £ per year.
What makes Goldsmiths unique?
Goldsmiths is a world-renowned university that has a reputation for rigorous and innovative academic work; creativity has long been our hallmark. Academic excellence and imaginative course content combine to make a place where creative minds can thrive.
About the Department
The Academic Programme Administration team is situated within Goldsmiths Academic Registry.
The Academic Registry integrates core operational services with active student engagement, information and advice, to enhance the student experience and support students to confidently engage with their University programme. Across the academic lifecycle of students, from pre-arrival to award, the Academic Registry ensures the integrity, consistency and effective administration of academic operations, and compliance with internal and external regulations. It provides a central service for student support and enquiries about their programme and elicits insights for enhancement activity across the University. It works in close partnership with academic staff to support the success of all students on their programmes of study.
The Academic Programme Administration team supports the successful delivery of Goldsmiths programmes. Working in close collaboration with academic staff, the team supports key student-facing processes and the requirements of specific programmes, such as PSRB-accredited placements. The team also acts as the primary interface for academic staff with Registry services.
About the Role
Programme Coordinators work in a flexible, dynamic team to ensure the smooth and effective operation of academic programmes, providing high-level administrative support to academic Faculties. Maintaining programme-specific knowledge relevant to student and academic processes, Programme Coordinators will coordinate and undertake programme administration across the academic cycle, working in close collaboration with academic role holders and professional services teams to ensure excellent student experience in the running of their programme. Providing professional support to academic faculties ensuring accurate and timely resolutions.
About the Candidate
You will have a degree or equivalent experience in programme administration, preferably in a Higher Education setting. The role holder will be experienced in delivering services which support the delivery of taught provision with the ability to communicate with stakeholders across multiple disciplines and teams and draft accurate correspondence. Experienced at working in a customer-facing environment with knowledge of how to address complaints and service setbacks in a professional and efficient manner. You will have knowledge and understanding of core academic and administrative functions in Higher Education with a high level of IT proficiency. Experience in using systems such as student records, virtual learning environment or equivalent in an education setting is beneficial.
Benefits
We have generous benefits – an agile working environment, 22 days’ annual leave plus 6 paid closure days (4 at Christmas and 2 at Easter) plus all Bank Holidays, great transport links, a defined benefit pension scheme, support for professional development, and a broad range of wellbeing initiatives such as staff choir, running club, and creative writing classes.
Goldsmiths, University of London is passionate about advancing equality and celebrating diversity.
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Programme Coordinator employer: Goldsmiths, University of London
Contact Detail:
Goldsmiths, University of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme Coordinator
✨Tip Number 1
Familiarise yourself with Goldsmiths' unique academic culture and values. Understanding their commitment to creativity and student engagement will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former Programme Coordinators at Goldsmiths. They can provide valuable insights into the role and the team dynamics, which can be beneficial when tailoring your application and preparing for interviews.
✨Tip Number 3
Highlight your experience in customer-facing roles and your ability to handle complaints effectively. This is crucial for the Programme Coordinator position, as you'll need to ensure a positive student experience.
✨Tip Number 4
Demonstrate your IT proficiency by mentioning specific systems you've used in previous roles. Familiarity with student records or virtual learning environments will set you apart from other candidates.
We think you need these skills to ace Programme Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Programme Coordinator position. Tailor your application to highlight how your skills and experiences align with what Goldsmiths is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in programme administration or higher education settings. Be specific about your roles and achievements that demonstrate your ability to support academic programmes effectively.
Showcase Communication Skills: Since the role involves liaising with various stakeholders, make sure to illustrate your strong communication skills. Provide examples of how you've successfully managed customer-facing situations or resolved complaints in a professional manner.
Tailor Your Application: Craft a personalised cover letter that reflects your understanding of Goldsmiths' values and mission. Mention how you can contribute to enhancing the student experience and supporting academic staff, making it clear why you're a great fit for the team.
How to prepare for a job interview at Goldsmiths, University of London
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Programme Coordinator. Familiarise yourself with the academic processes and student support services at Goldsmiths, as this will help you demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
Since the role involves liaising with various stakeholders, be prepared to discuss your communication style. Share examples of how you've effectively communicated in previous roles, especially in customer-facing environments.
✨Highlight Relevant Experience
Be ready to talk about your experience in programme administration or similar roles. Discuss specific instances where you've successfully managed academic processes or resolved issues, showcasing your problem-solving skills.
✨Demonstrate IT Proficiency
As the role requires a high level of IT proficiency, be prepared to discuss your experience with relevant systems like student records or virtual learning environments. Mention any specific software you are familiar with that could benefit the role.
