Quality Manager

Quality Manager

Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead quality assurance in healthcare, ensuring top-notch patient care and compliance.
  • Company: Join ICG Medical, a global leader in healthcare recruitment focused on improving patient care.
  • Benefits: Enjoy a supportive work culture with opportunities for growth and travel across the UK.
  • Why this job: Make a real impact on patient care while working in a passionate and inclusive environment.
  • Qualifications: 3+ years of management experience in healthcare; valid UK driver's license required.
  • Other info: ICG Medical values diversity and encourages applicants from all backgrounds.

The predicted salary is between 36000 - 60000 £ per year.

Job Title: Quality Manager

Location: United Kingdom

About ICG Medical: ICG Medical is a leading global healthcare recruiter with a focus on nurses (all specialities), midwives and home care/healthcare workers. Our company vision is to improve patient care. The DNA make up of our business stems from our core values: Open, Family and Passion. The business is made up of three recognised healthcare recruitment brands: Greenstaff Medical, Clinical24 and Cromwell Medical. Each deliver tailored solutions for our candidates and clients from our offices in the UK, Ireland, India, South Africa, China, Philippines, Australia, Canada and the USA with more office openings on the horizon.

Job Summary: The Quality Manager plays a crucial role in overseeing the quality and compliance of care provided within the Complex Care division. Reporting to the Registered Manager, the Quality Manager will be responsible for ensuring that care services are delivered to the highest standard, in line with internal policies, regulatory requirements, and best practices.

The role involves managing the audit process, monitoring compliance, conducting investigations, and ensuring that all quality-related outputs are aligned with company goals. The Quality Manager will work closely with the Registered Manager, Head of Operations, and Clinical Leads to drive continuous improvement, coordinate quality initiatives, and ensure high-quality patient care.

Responsibilities:

  • Team Liaison: Regularly liaise with a team of carers, ensuring they are supported and aligned with company policies, particularly from a quality perspective.
  • Supervisions & Appraisals: Conduct supervisions and appraisals of care staff, focusing on performance, compliance, and areas for improvement in care quality.
  • Care Plans & Risk Assessments: Complete care plans, risk assessments, and conduct spot checks to ensure that care quality and safety standards are met.
  • System Updates: Ensure that all systems are updated with accurate, timely information, particularly regarding quality-related outputs and compliance data.
  • Audit Management: Manage the audit process in collaboration with the Registered Manager, conduct internal audits, and ensure that all findings are resolved in line with company expectations.
  • Monitor Compliance: Oversee and monitor all aspects of compliance, policies, and quality-related outputs, taking a proactive approach to resolving issues and improving care standards.
  • Team Meetings: Oversee team meetings and review meeting minutes from a quality perspective, ensuring that action points related to quality improvement are followed through.
  • Quality Investigations: Conduct quality investigations when required, ensuring that all incidents, complaints, and concerns are thoroughly reviewed and addressed.
  • Safeguarding Meetings: Attend safeguarding meetings as appropriate to ensure that all safeguarding practices are adhered to and any incidents are thoroughly investigated.
  • Internal Audit Scheduling: Maintain and manage a scheduled internal audit process to ensure that compliance is continuously monitored and improved.
  • Quality Improvement Initiatives: Develop, implement, and oversee quality improvement initiatives, ensuring a culture of continuous improvement and high standards of care.
  • Patient Care Quality: Ensure that high-quality patient care is consistently delivered, in line with company policies and regulatory requirements.
  • Customer Needs: Understand and prioritize customer needs and requirements, ensuring that services are tailored to meet the needs of clients and their families.
  • Collaboration: Work closely with the Registered Manager, Head of Operations, and Clinical Leads to drive quality initiatives and implement change where necessary.
  • Data Analysis & Reporting: Coordinate data analysis and prepare detailed reports as per company requests, ensuring that all quality metrics are captured and presented clearly.
  • Change Implementation: Engage in the planning and implementation of change, ensuring that all quality-related aspects are addressed and integrated into new processes.

Requirements:

  • A minimum of 3 years of management experience within healthcare, preferably in a complex setting.
  • A valid UK driver’s license: Access to your own vehicle and the willingness and ability to travel regularly across the Midlands and North regions of the UK for work-related purposes.
  • Open & Honest Communication: Ability to engage in open and honest conversations with carers, managers, and stakeholders to ensure transparency in quality-related matters.
  • Inclusivity: Promote an inclusive environment, ensuring that all voices are heard, particularly when discussing quality improvement initiatives.
  • Accountability: Hold themselves accountable for the quality and compliance of care, ensuring that all audits and investigations are thorough and unbiased.
  • Confidence: Confidence in decision-making, particularly when addressing areas for improvement or resolving compliance issues.
  • Adaptability: Ability to develop adaptability in a fast-paced, dynamic environment, ensuring that the organization can quickly respond to changes in care standards or regulations.
  • Fair & Honest Auditing: Conduct all audits with fairness, honesty, and integrity, ensuring that findings are accurate, and improvements are effectively implemented.
  • Collaborative Approach: Work collaboratively with carers, managers, and clinical leads to ensure quality care delivery and compliance across the board.

ICG Medical is an equal opportunity employer and encourages candidates of all backgrounds to apply.

Quality Manager employer: ICG Medical

ICG Medical is an exceptional employer, offering a supportive and inclusive work culture that prioritizes open communication and collaboration. With a strong focus on employee growth, we provide numerous opportunities for professional development within the healthcare sector, ensuring our team members are equipped to deliver high-quality patient care. Located in the UK, our commitment to continuous improvement and passion for enhancing patient outcomes makes ICG Medical a rewarding place to build your career.
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Contact Detail:

ICG Medical Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Quality Manager

✨Tip Number 1

Familiarize yourself with the specific quality standards and compliance regulations in the healthcare sector, especially those relevant to complex care. This knowledge will not only help you understand the role better but also demonstrate your commitment to high-quality patient care during discussions.

✨Tip Number 2

Network with professionals in the healthcare recruitment field, particularly those who have experience in quality management. Engaging in conversations with them can provide valuable insights into the role and may even lead to referrals or recommendations.

✨Tip Number 3

Prepare to discuss your previous experiences in managing audits and compliance within healthcare settings. Be ready to share specific examples of how you've driven quality improvement initiatives and resolved compliance issues effectively.

✨Tip Number 4

Showcase your adaptability and collaborative approach by highlighting instances where you've successfully worked with diverse teams to implement change. This will resonate well with our core values of openness and family, which are essential for the Quality Manager role.

We think you need these skills to ace Quality Manager

Quality Management
Healthcare Compliance
Audit Management
Risk Assessment
Data Analysis
Performance Appraisal
Incident Investigation
Regulatory Knowledge
Team Leadership
Communication Skills
Continuous Improvement
Customer Service Orientation
Adaptability
Problem-Solving Skills
Collaboration

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in healthcare management, particularly in quality assurance and compliance. Use specific examples that demonstrate your ability to oversee care standards and manage audits.

Craft a Strong Cover Letter: In your cover letter, express your passion for improving patient care and how your values align with ICG Medical's core values of Open, Family, and Passion. Mention your experience in conducting quality investigations and implementing improvement initiatives.

Highlight Relevant Skills: Emphasize skills such as open communication, adaptability, and accountability in your application. Provide examples of how you've successfully collaborated with teams to enhance care quality and compliance.

Showcase Your Management Experience: Detail your management experience within healthcare settings, especially in complex environments. Highlight your ability to conduct supervisions and appraisals, and how you have driven continuous improvement in care services.

How to prepare for a job interview at ICG Medical

✨Understand the Company Values

Familiarize yourself with ICG Medical's core values: Open, Family, and Passion. Be prepared to discuss how these values resonate with your own experiences and how you can embody them in your role as a Quality Manager.

✨Showcase Your Management Experience

Highlight your management experience in healthcare, especially in complex settings. Prepare specific examples of how you've successfully overseen quality and compliance in previous roles, focusing on outcomes and improvements.

✨Prepare for Scenario-Based Questions

Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about past situations where you had to address compliance issues or implement quality improvement initiatives, and be ready to share those stories.

✨Demonstrate Your Collaborative Approach

Emphasize your ability to work collaboratively with various stakeholders, including carers, managers, and clinical leads. Discuss how you have fostered open communication and inclusivity in your previous roles to drive quality care delivery.

Quality Manager
ICG Medical
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  • Quality Manager

    Full-Time
    36000 - 60000 £ / year (est.)

    Application deadline: 2027-02-04

  • I

    ICG Medical

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