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For Companies At a Glance
- Tasks: Join us as a Trainee Manager, leading a team and enhancing customer experiences.
- Company: Majestic Wine Chislehurst is a vibrant retailer passionate about wine and customer service.
- Benefits: Enjoy competitive pay, staff discounts, career growth, and exclusive wine tasting events.
- Why this job: Kickstart your career with hands-on training and a supportive team culture in a dynamic environment.
- Qualifications: Experience in retail or hospitality, strong communication skills, and a passion for wine are essential.
- Other info: Permanent role with 45 hours per week and comprehensive training provided.
Join our team at Majestic Wine Chislehurst!
Majestic Wine Chislehurst is looking for a Trainee Manager.
We are seeking a Trainee Manager to join us as we expand our busy store. We believe our success stems from our talented Majestic people, and this role offers a great starting point within our internal talent development.
The Role
As a Majestic Trainee Manager, you will undertake a 12-month development programme, gaining comprehensive experience in operational, service, and leadership standards to prepare you for a future Store Manager role. You will follow our career pathway training with support from your Store Manager, setting you up for success.
Key Responsibilities
Our customers are central to everything we do. You will act as an ambassador for your store, supporting your team to deliver outstanding shopping experiences.
- Drive store performance by maximizing sales and optimizing KPI performance through focused plans.
- Deliver exceptional customer service to foster loyalty and encourage repeat business.
- Offer a VIP concierge experience, actively engaging with customers about products and tastings.
- Share your passion for our products, manage tasting events, and create an enticing tasting counter.
- Own your wine knowledge, support your WSET qualifications, and confidently sell our range.
- Maintain the store\’s appearance and ensure operational tasks are executed efficiently, including stock deliveries and customer outreach.
- Identify opportunities for operational improvements.
- Ensure compliance with all policies, safety, and legal requirements.
- Take ownership of your personal development, utilizing available resources.
- Model Majestic’s Ways of Working and support junior team members, providing feedback to your Store Manager.
Knowledge & Skills Required
- Experience working in a fast-paced retail or hospitality environment, with a focus on team collaboration.
- Ability to deliver exceptional customer service consistently.
- Strong prioritization and problem-solving skills under pressure.
- Self-motivated, capable of working independently and as part of a team.
- Proactive attitude with a passion for resolving issues.
- Adaptability and resilience to changing demands.
- Excellent communication and time management skills.
- Wine knowledge is beneficial; passion for learning and passing WSET levels 2 & 3 is essential.
- Hold a full UK/EU/EEA driving license for at least 12 months with no more than 6 penalty points.
What is in it for you:
- Competitive salary & performance bonus
- Up to 20% staff discount
- Career development with internal progression and training
- Incentives exploring vineyards worldwide
- Contributory pension plan
- Life assurance valued at twice your salary
- Uniform provided
- 29 days holiday including public and bank holidays
- Invitations to wine tasting events
- Access to Retail Trust benefits including discounts, vouchers, and support services
- Maternity, paternity, and adoption leave after 26 weeks
- Long service rewards
- Comprehensive training for the first 3 months and ongoing support
- Sick pay scheme
Job Specifics
- Contract: Permanent
- Hours: 45 hours per week
We look forward to your application! Together, we are Majestic! #TWAM
Note: During high application volumes, roles may close early. We can only provide feedback to shortlisted candidates who attend an interview.
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Retail Trainee Manager - Chislehurst employer: Majestic Wines Warehouse Limited
Contact Detail:
Majestic Wines Warehouse Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Trainee Manager - Chislehurst
✨Tip Number 1
Familiarise yourself with Majestic Wine's product range and their unique selling points. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Engage with current employees or customers at Majestic Wine to gain insights into the company culture and customer expectations. This can provide you with valuable talking points during your interview.
✨Tip Number 3
Showcase your passion for wine and customer service by preparing examples of how you've delivered exceptional experiences in previous roles. Relating your past experiences to the responsibilities of the Trainee Manager position will make you stand out.
✨Tip Number 4
Be proactive in demonstrating your leadership potential. Think of ways you can contribute to team performance and store success, and be ready to discuss these ideas during your interview.
We think you need these skills to ace Retail Trainee Manager - Chislehurst
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Trainee Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience: Emphasise any previous experience in retail or hospitality, particularly focusing on teamwork, customer service, and problem-solving skills. Use specific examples to demonstrate your ability to thrive in a fast-paced environment.
Express Your Passion for Wine: Since wine knowledge is beneficial for this role, express your enthusiasm for learning about wine and mention any relevant qualifications or experiences, such as WSET courses or personal interests in wine tasting.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also conveys your passion for the role and the company. Mention why you want to work at Majestic Wine and how you can contribute to their success.
How to prepare for a job interview at Majestic Wines Warehouse Limited
✨Show Your Passion for Wine
Since the role involves a lot of customer interaction about wine, make sure to express your enthusiasm for the product. Share any personal experiences or knowledge you have about wine, and be prepared to discuss why you want to learn more through WSET qualifications.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight how you handled difficult situations or went above and beyond to ensure customer satisfaction, as this is crucial for the Trainee Manager role.
✨Emphasise Team Collaboration
The job requires strong teamwork skills, so be ready to discuss how you've successfully worked in a team environment before. Mention specific instances where you contributed to team goals or supported colleagues, showcasing your collaborative spirit.
✨Prepare for Operational Scenarios
Think about potential operational challenges that might arise in a retail setting and how you would address them. Be ready to discuss your problem-solving approach and how you prioritise tasks under pressure, as these skills are essential for managing store performance.
