Head of Services (Wellbeing)

Job title: Head of Services(Wellbeing)

Hours: 28 – 30 hours per week

Salary: £37,299 to £38,426 FTE (starting at the bottom of the scale)

Accountable to: CEO

Base: Off the Record (OTR) in central Bath

Contract: Permanent

Off the Record Bath & North East Somerset (OTR) is a mental health and wellbeing charity that gives local young people a safe space to be heard and be themselves. We provide a range of free services for young people, including counselling, listening support, youth participation, advocacy, support for care leavers and a LGBTQ+ focused youth group.

Equity, diversity, and inclusion are at the heart of what we value as an organisation. OTR is committed to equal employment opportunities regardless of race, age, religion, sex, sexual orientation, disability or any other status protected by law.

Purpose of the Role

This senior leadership position is responsible for managing and overseeing OTR’s Wellbeing Services, which include our Engagement Team, Counselling Teams, and Clinical Supervisors.

OTR’s Engagement Team works creatively within the community to reach young people from a wide range of backgrounds, engaging them in OTR’s services through initiatives such as Hospital Youth Work, our soon to open Spaces of Calm and community-based volunteering. Our counselling and listening services are delivered both in community settings throughout BaNES and across schools, college, and the university.

The post holder will oversee and collaborate with our team of clinical supervisors and, alongside the CEO, play a key role in managing OTR’s clinical governance. You will also act as the organisation’s Deputy Designated Safeguarding Lead (DDSL), ensuring robust safeguarding practices across all Wellbeing Services.

As Head of Services for Wellbeing, you will inspire, support, and manage the leads within your service area. This includes providing strong line management and strategic guidance to staff and volunteers to ensure the delivery of high-quality, impactful services for young people.

Working in partnership with the CEO, you will develop strong relationships with commissioners and funders to ensure the sustainability and growth of our Wellbeing Services. You will also lead on reporting, quality assurance and continuous service improvement, ensuring our offer remains innovative, inclusive, and responsive to the evolving needs of young people.

The post holder will be a key member of OTR’s Senior Management Team (SMT), working collaboratively with their co-Head of Services (Voice), the Head of Resources, and the CEO to help shape and deliver the organisation’s strategy, drive innovation, and support long-term organisational growth.

Your attributes

We are looking for a great people manager with a strategic mindset, who is passionate about our mission.

If you can’t tick off every point in the job description below but feel you have the right transferable skills to succeed in the post, please do still apply.

If you would like an informal, confidential conversation about the role before applying, please email to arrange a time for a chat with the CEO.

Main Responsibilities

• Operational oversight and responsibility for OTR’s Wellbeing service, working with the team Leads to ensure that there is continuity of quality service provision across the work areas.
• Line management of two Lead Counsellors and our Engagement Lead.
• OTR’s DDSL, working with the CEO and Head of Services (Voice) to optimise OTR’s safeguarding policies and practice, and to ensure staff and volunteers are confident and able to manage safeguarding.
• Service evaluation and development – ensuring young people receive the best possible quality of support, capturing feedback and learning to continually develop the support we provide, writing reports on our work as required.
• Quality assurance – working with team leads, and supported by the data from our client record system, embedding methods across our work to ensure we’re delivering on contractual goals and targets.
• Working with clinical supervisors – becoming the point of contact for the external clinical supervisors who provide clinical governance for OTR. Overseeing all 1:1 and group supervisory relationships within the Wellbeing team.
• Budgets – working with the CEO and team leads to set and manage the Wellbeing service budgets and expenditure.

Joint responsibilities as part of the Senior Management Team (SMT)

• Funding – working with the SMT, team leads and Development Manager on funding/development opportunities for Wellbeing services.
• Strategy – overseeing and managing the implementation of OTR’s organisational strategy, including reporting to the Board.

General responsibilities – for all staff

• Participate in the day-to-day work of the organisation – such as reporting, attending team and other meetings as required, and taking a flexible approach to general administrative and support tasks
• Be an ambassador for OTR, actively promoting our vision and work
• Ensure the effective implementation of the organisation’s policies and overall organisational objectives, including Health & Safety policies and procedures, taking responsibility for their own personal health, safety and welfare in the workplace.
• Following safeguarding policies and procedures in all aspects of the work with children and young people.
• Actively promoting good equal opportunities practices across all aspects of work and taking positive steps to counter discrimination however and wherever it occurs.
• Participate constructively in supervision and staff development opportunities including training and team building initiatives.
• Contribute to co-operative working across all the services within OTR.
• Promote and enable active involvement of young people in planning, improving and making decisions about OTR services.
• Ensure effective and accessible communication with staff, service users and the general public.
• Contribute to maintaining and developing effective professional relationships both internally and with outside agencies.
• Undertake any other reasonable duties consistent with the skills and duties needed for this role, as required.

Working pattern and location

This role can be offered at between 28 and 30 hours per week, with exact working hours to be agreed.

You will be expected to be in the office for a minimum of two days a week, with the option to work from home on other days. Our office is in central Bath, very close to Bath Spa train station and Bath central bus station.

Applicants should note that you will need to be on call at least one evening each week as part of our safeguarding rota. Our services run until 7.30pm three nights a week, and until 9pm on Wednesdays. Flexitime is available to cover periods on call.

Working environment

The post holder will be based in a shared office with access to meeting rooms.

How to apply

If you’re ready to proceed, we would love to hear from you.

Please download, complete and email us the application form.

The closing date for applications is 3pm on Wednesday 13th August 2025

Interviews will take place at our office in Bath in the week commencing 18th August 2025

Terms and Conditions

• Contract: Permanent, with a probationary period of 6 months
• Paid leave entitlement: 25 days plus 2 discretionary days and all English public holidays, plus up to 5 extra days to recognise continuous service. This entitlement is pro-rated for part-time employees.
• Two days’ paid volunteering leave to enable you to support causes that matter to you (FTE)
• Pension scheme
• Death-in-service benefit
• Training and development opportunities for all our staff

Appointments will be subject to satisfactory references and an Enhanced level Criminal Records Bureau check.

The job description is a general outline of the job duties and responsibilities and may be amended as OTR develops. The post holder maybe required to undertake other additional duties as may be reasonably required from time to time.

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