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- Tasks: Lead a transformative SAP S/4HANA programme, ensuring alignment with business goals and managing cross-functional teams.
- Company: Dunelm is a beloved homewares retailer known for its quality products and family-oriented culture.
- Benefits: Enjoy a dynamic work environment, competitive salary, and opportunities for professional growth.
- Why this job: Shape the future of Dunelm while enhancing customer experience and driving sustainable growth.
- Qualifications: Proven experience in leading large-scale SAP transformations and strong stakeholder management skills required.
- Other info: This is a full-time director-level position based in Leicestershire, England.
The predicted salary is between 72000 - 84000 £ per year.
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Senior Manager – Resourcing at Dunelm (Soft Furnishings) Ltd
People love Dunelm. That statement is true for the millions of Customers, the ‘savvy home lovers’ who love the broad range of quality, value for money homewares products, the unique in-store and online experience, and Dunelm’s distinctive local feel. It is also true for the 11,500 Colleagues who benefit from an ambitious, entrepreneurial, family-oriented culture and challenger-brand mentality which combine to create an environment that is conducive to making things happen fast. And it’s also true for Investors who have seen strong and consistent returns to date and are excited by the leadership team’s calibre and vision, and the strength of Dunelm’s multi-channel offering.
Dunelm’s SAP solutions underpin many of Dunelm’s operations including Finance, Manufacturing, Inventory management, Order management, Warehouse management, HR and Payroll. These SAP solutions will be coming out of mainstream support in December 2027 and at the end of their operational life in December 2030. Over the next few years, we are planning to replace these legacy SAP solutions with more modern enterprise platforms from SAP or others depending on the respective costs / benefits assessed as we develop the plan.
This investment in our core operational systems is a key part of our plan to ‘Harness our Operational Capabilities’ and develop our systems to transform our proposition, processes and productivity. The Programme Director will therefore be an important member of the Dunelm leadership team, collaborating with other leaders including the Board and Exec, through to front line colleagues in all areas of our business.
Role Overview
We have set out to hire a visionary and experienced SAP S/4HANA Programme and Transformation Director to lead our multi-year enterprise-wide SAP transformation programme. This is a pivotal leadership role responsible for the successful delivery of the programme, encompassing technical implementation, business transformation, change management, governance, partner management, financial oversight, and benefits realisation.
The ideal candidate will bring deep experience in SAP S/4HANA (or similar) programme and transformation leadership, commercial and vendor management, stakeholder engagement, and the ability to operate at senior level across the business, IT, partners, and Board.
This is an incredible opportunity to shape the future of our organisation—not just through systems and architecture, but by enabling smarter ways of working, enhancing customer experience, and unlocking sustainable growth.
Role Responsibilities
- Lead the end-to-end delivery of the SAP S/4HANA transformation programme, ensuring alignment with strategic business goals.
- Define and manage programme scope, timelines, budgets, and quality standards.
- Establish and maintain integrated programme plans across all functional domains (Finance, Supply Chain, Manufacturing, HR, Procurement, etc.).
- Drive agile and hybrid delivery methodologies where appropriate, ensuring flexibility and responsiveness to business needs.
- Ensure robust programme governance, reporting, and decision-making structures.
Stakeholder Engagement & Change Management
- Engage and influence stakeholders across all levels—from Board members to operational teams—to ensure programme alignment and buy-in.
- Champion a culture of change, embedding transformation principles and practices across the organisation.
- Lead the development and execution of a comprehensive change management strategy, including training, communications, and adoption metrics.
- Ensure alignment with other strategic initiatives and enterprise architecture.
- Build and lead high-performing cross-functional teams, including internal resources and external partners (SI, BI, SAP).
- Foster a culture of accountability, collaboration, and continuous improvement.
- Manage strategic relationships with SAP, system integrators, and other technology partners.
- Ensure clear roles, responsibilities, and performance expectations across all delivery teams.
Financial & Risk Management
- Own the programme budget, ensuring financial discipline and value delivery.
- Collaborate with Finance, PMO, and business leaders to track and report on benefits realisation.
- Identify and manage programme risks, dependencies, and issues, ensuring timely mitigation and escalation.
- Maintain full transparency of programme performance through KPIs and dashboards.
What we will look for in you
- A strategic mindset with strong tactical execution capability.
- Ability to lead, inspire, and manage cross functional teams.
- Passion for operational excellence and user-centric transformation.
- Comfortable operating in ambiguity and navigating complex stakeholder environments..
- Possess the personal stature, capability and operational grip to gain respect throughout the organisation.
- A visible and energetic leader with strong strategic capability who can both motivate and organise their team to deliver and constantly level up.
- Strong desire to engage and collaborate across the business, and a good networker who can influence and pull people, teams and ideas together.
- Excellent commercial instincts, strong understanding of P&L drivers.
- Able to develop and execute plans across short, medium and long-term horizons; balances big picture thinking with getting the job done.
- A low-ego personality with evidence of strong self-awareness, sensing / perceiving skills, who values the power of team working.
- High level of humility and able to process the needs of the business, its customers and your team above your own.
- A high-integrity individual who is naturally drawn to, and has empathy with, Dunelm’s values and ethics.
- Ability to thrive in a fast-paced, dynamic environment.
- Be Curious!
- Proven track record of leading large-scale SAP S/4HANA or equivalent ERP transformation programmes in complex, multi-business-unit or regulated environments.
- Deep expertise in business transformation, technical delivery, and benefit realisation.
- Strong commercial acumen and experience managing multi-million-pound budgets.
- Exceptional leadership, stakeholder management, and communication skills.
- Ability to operate effectively at C-suite and Board level.
- Strong understanding of change management principles and tools.
- Experience with SAP SuccessFactors, SAP EWM, SAP BTP, and RISE with SAP or similar.
- Familiarity with cloud / on-premise hybrid models and enterprise architecture principles.
- Industry experience in Retail, FMCG, Manufacturing, or Supply Chain.
- Experience with data migration, legacy system decommissioning, and post-go-live support models.
Seniority level
-
Seniority level
Director
Employment type
-
Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Retail
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SAP Transformation Programme Director employer: Dunelm
Contact Detail:
Dunelm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SAP Transformation Programme Director
✨Tip Number 1
Network with professionals in the SAP and retail sectors. Attend industry events or webinars where you can meet people who work at Dunelm or similar companies. Building these connections can give you insights into the company culture and potentially lead to referrals.
✨Tip Number 2
Familiarise yourself with Dunelm's current SAP systems and their upcoming transformation plans. Understanding their specific needs and challenges will allow you to tailor your discussions and demonstrate how your experience aligns with their goals during interviews.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed cross-functional teams in previous roles. Highlight specific examples of how you've driven change and transformation, as this is crucial for the Programme Director position.
✨Tip Number 4
Stay updated on the latest trends in SAP S/4HANA and enterprise transformation. Being knowledgeable about new technologies and methodologies will not only boost your confidence but also show your commitment to continuous learning and improvement, which is highly valued at Dunelm.
We think you need these skills to ace SAP Transformation Programme Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in SAP S/4HANA transformation programmes. Use specific examples that demonstrate your leadership skills, stakeholder engagement, and financial management capabilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for operational excellence and user-centric transformation. Mention how your strategic mindset aligns with Dunelm's goals and how you can contribute to their SAP transformation journey.
Highlight Relevant Skills: In your application, emphasise your expertise in change management principles, commercial acumen, and experience with cloud/on-premise hybrid models. These are crucial for the role and will set you apart from other candidates.
Showcase Leadership Experience: Provide examples of your previous leadership roles, particularly in managing cross-functional teams and large-scale projects. Highlight your ability to inspire and motivate teams, as this is essential for the Programme Director position.
How to prepare for a job interview at Dunelm
✨Understand Dunelm's Vision
Before the interview, take some time to research Dunelm's mission and values. Understanding their focus on customer experience and operational excellence will help you align your answers with their goals and demonstrate your commitment to their vision.
✨Showcase Your SAP Expertise
Be prepared to discuss your previous experiences with SAP S/4HANA or similar systems in detail. Highlight specific projects where you led transformation initiatives, focusing on the challenges faced and how you overcame them to deliver successful outcomes.
✨Engage Stakeholders Effectively
Since stakeholder engagement is crucial for this role, come equipped with examples of how you've successfully influenced and collaborated with various stakeholders in past projects. This will showcase your ability to navigate complex environments and build strong relationships.
✨Demonstrate Change Management Skills
Prepare to discuss your approach to change management, including strategies you've implemented to ensure smooth transitions during transformations. Emphasise your experience in training, communication, and measuring adoption metrics to illustrate your comprehensive understanding of the process.
