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For Companies At a Glance
- Tasks: Provide top-notch customer service and manage client inquiries efficiently.
- Company: Join Alfred H Knight, a family-owned business with a global presence in metals and minerals.
- Benefits: Enjoy hybrid working, competitive salary, pension, life assurance, and employee support programmes.
- Why this job: Be part of a reputable company that values professionalism and invests in its people.
- Qualifications: GCSEs in English, Maths, and Science; strong communication and organisational skills required.
- Other info: Diverse and inclusive workplace; we welcome applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
WHAT IS ON OFFER
Alfred H Knight is looking for a Client Services Coordinator to join our team based in Liverpool, UK. You will be responsible for providing excellent customer service to our clients and overseas offices, verbally and electronically. Within the operations team, you will handle all client inquiries and communicate with clients in a professional, accurate, and efficient manner. You must have excellent time management skills, administration experience, and client relationship-building capability to be successful. The ability to identify and solve problems is vital, as well as being able to work independently and prioritise tasks.
ABOUT US
Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals and solid fuels industries.
We have honed & carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people.Click here to find out more about AHK.
DO YOU HAVE WHAT IT TAKES?
To be successful at Alfred H Knight you will need to display the following:
REQUIRED KNOWLEDGE AND WORK EXPERIENCE
Essential
- Good Client liaison skills, presenting a professional image and able to develop sound Client relationships.
- Good interpersonal skills with the ability to communicate (verbally/written) and liaise professionally at all levels within and outside of the Company.
- Team player with dignity and due respect for colleagues.
- A good understanding of quality of service and appreciation of factors involved in delivering a quality service.
- Excellent organisation with good attention to detail and accuracy.
- A proactive approach working from own initiative.
- IT Literate: Competent with Microsoft Office packages and confident in preparing management information and reports.
- Administration experience is advantageous.
- Ability to work under pressure and work to tight deadlines.
Required Qualifications
- GCSE grade A-C or equivalent in English Language, Maths, and Science.
Required Languages
- Spanish, Mandarin, and Russian advantageous.
Hours of work – Monday – Friday 08:30 – 17:00
Hybrid working system – 3 days office working -2 days home based.
BENEFITS
We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance, and an employee assistance program.
If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
Alfred H Knight is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
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Client Services Coordinator employer: AHK Group Ltd
Contact Detail:
AHK Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Coordinator
✨Tip Number 1
Familiarise yourself with Alfred H Knight's services and values. Understanding their commitment to quality and professionalism will help you align your responses during the interview, showcasing how you can contribute to their reputation.
✨Tip Number 2
Brush up on your client relationship skills. Think of examples from your past experiences where you've successfully managed client inquiries or resolved issues, as these will be key talking points in demonstrating your suitability for the role.
✨Tip Number 3
Prepare to discuss your time management strategies. Since the role requires excellent organisation and the ability to work under pressure, having specific examples ready will show that you can handle the demands of the position effectively.
✨Tip Number 4
If you speak any additional languages like Spanish, Mandarin, or Russian, make sure to highlight this during your interview. These skills could set you apart from other candidates and demonstrate your ability to communicate with a diverse client base.
We think you need these skills to ace Client Services Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services and administration. Emphasise your interpersonal skills and any previous roles where you successfully built client relationships.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service and solved problems in past positions.
Showcase Your Skills: Clearly outline your time management and organisational skills in your application. Provide examples of how you've managed multiple tasks under pressure, as this is crucial for the role.
Research the Company: Familiarise yourself with Alfred H Knight's services and values. Mentioning your understanding of their commitment to quality service in your application can set you apart from other candidates.
How to prepare for a job interview at AHK Group Ltd
✨Showcase Your Client Liaison Skills
During the interview, emphasise your ability to build and maintain strong client relationships. Share specific examples of how you've successfully managed client inquiries in the past, highlighting your professionalism and communication skills.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss situations where you've identified and solved problems effectively. This role requires a proactive approach, so illustrate your capability to think on your feet and provide solutions under pressure.
✨Highlight Your Organisational Skills
Since excellent organisation and attention to detail are crucial for this position, come equipped with examples that showcase your time management skills. Discuss how you prioritise tasks and manage deadlines efficiently.
✨Familiarise Yourself with the Company
Research Alfred H Knight thoroughly before the interview. Understanding their services, values, and industry reputation will allow you to tailor your responses and demonstrate your genuine interest in the company and the role.
