Service Province, and Major Works Director
Service Province, and Major Works Director

Service Province, and Major Works Director

Dartford Full-Time 43200 - 72000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead teams to deliver exceptional customer service and oversee major projects from start to finish.
  • Company: Liftec Express is a leading provider of lift equipment services, known for its commitment to customer satisfaction.
  • Benefits: Enjoy a collaborative work environment with opportunities for professional growth and development.
  • Why this job: Join a dynamic team that values innovation, inclusivity, and continuous improvement in the service industry.
  • Qualifications: Management experience and a customer-centric mindset are essential; tech-savvy candidates will excel.
  • Other info: This role offers the chance to make a real impact in a growing company.

The predicted salary is between 43200 - 72000 £ per year.

Service Province, and Major Works Director page is loaded

Service Province, and Major Works Director

Apply remote type: On-Site

Locations: Liftec Express Dartford, Regus Admirals Park, Victory Way, Dartford, DA2 6QD; Liftec Express Andover, Unit 27, Focus 303 Business Centre, Walworth Industrial Estate, Andover, Hampshire, SP10 5NY

Time type: Full time

Posted on: Yesterday

Job Requisition ID: 20139853

Date Posted: 2025-07-29

Country: United Kingdom

Location: Liftec Express Dartford, Regus Admirals Park, Victory Way, Dartford, DA2 6QD

Title: Service Province and Major Works Director

Location: London

Deliver timely, accurate, and transparent customer service, grow and maintain customer relationships, serve as the first line tie-breaker/collaborator. Champion talent development, lead teams, and promote/foster inclusion and engagement.

Key Responsibilities:

  • Oversee end-to-end customer experience, leading teams to deliver daily support
  • P&L ownership for the area, overseeing teams to ensure delivery on financial targets and accurate forecasting of resources
  • Provide leadership and strategic direction for large installs and oversee Project Managers from conception to execution
  • Provide leadership to sales and field operational teams to enhance productivity and efficiency
  • Drive continuous improvement in collaboration with Delivery Operations
  • Serve as talent champion including hiring, developing, and retaining talent
  • Manage and resolve customer issues and escalate as necessary

Role Specific Skills & Competences:

  • Collaborative leader engaging teams behind ambition
  • Entrepreneurial attitude with quick decision-making
  • Customer-centric mindset with passion for service and improvement
  • Outstanding manager, coach, and mentor
  • Agility to switch between sales & project management to identify best solutions
  • Management experience, especially leading large teams
  • Proficient with technology to support automation

Liftec Express focuses on lift equipment supply, installation, maintenance, repair, and modernisation in commercial and residential properties. We deliver the benefits of a large organisation with regional service flexibility. Our success stems from satisfied customers and repeat business.

As an industry leader, Liftec Express offers comprehensive national services to public and private sectors, emphasizing high support and customer care. Our culture of professionalism and dedication drives us to succeed as a team.

Otis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or other protected classes. For accommodation requests related to disabilities, contact us at

Privacy Policy and Terms:

Click on this link to read the Policy and Terms.

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Service Province, and Major Works Director employer: Otis Elevator Co.

Liftec Express is an exceptional employer that prioritises employee growth and development, offering a collaborative work culture where talent is nurtured and inclusion is championed. With locations in Dartford and Andover, employees benefit from a supportive environment that encourages innovation and efficiency, while also enjoying the advantages of working for a leading company in the lift equipment industry. Join us to be part of a team that values professionalism and dedication, ensuring a rewarding career path in a dynamic sector.
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Contact Detail:

Otis Elevator Co. Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Service Province, and Major Works Director

✨Tip Number 1

Familiarise yourself with the lift equipment industry, especially focusing on customer service and project management. Understanding the specific challenges and trends in this sector will help you speak confidently about your insights during interviews.

✨Tip Number 2

Network with professionals in the lift and construction industries. Attend relevant events or join online forums to connect with potential colleagues or mentors who can provide valuable insights and possibly refer you to opportunities at Liftec Express.

✨Tip Number 3

Demonstrate your leadership skills by sharing examples of how you've successfully managed teams and projects in the past. Be prepared to discuss specific situations where you improved team performance or customer satisfaction.

✨Tip Number 4

Research Liftec Express's values and culture. Tailor your conversations to reflect how your personal values align with theirs, particularly around customer-centric service and team collaboration, which are crucial for the role.

We think you need these skills to ace Service Province, and Major Works Director

Leadership Skills
Project Management
Customer Relationship Management
Financial Acumen
Strategic Planning
Team Development
Problem-Solving Skills
Agility in Decision-Making
Collaboration and Team Engagement
Sales Management
Operational Efficiency
Technical Proficiency
Continuous Improvement
Customer-Centric Mindset

Some tips for your application 🫡

Understand the Role: Before applying, make sure to thoroughly read the job description for the Service Province and Major Works Director position. Understand the key responsibilities and required skills to tailor your application accordingly.

Highlight Relevant Experience: In your CV and cover letter, emphasise your management experience, particularly in leading large teams and driving customer-centric initiatives. Use specific examples that demonstrate your ability to deliver results and improve processes.

Showcase Leadership Skills: Since the role requires strong leadership and talent development, include instances where you have successfully led teams, mentored individuals, or implemented strategies that fostered inclusion and engagement.

Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for customer service and improvement. Make sure to connect your entrepreneurial attitude and decision-making skills to the company's goals.

How to prepare for a job interview at Otis Elevator Co.

✨Showcase Your Leadership Skills

As a Service Province and Major Works Director, you'll need to demonstrate your ability to lead teams effectively. Prepare examples of how you've successfully managed large teams in the past, focusing on your approach to talent development and fostering inclusion.

✨Emphasise Customer-Centric Mindset

Highlight your passion for customer service during the interview. Be ready to discuss specific instances where you've improved customer experiences or resolved issues, showcasing your commitment to maintaining strong customer relationships.

✨Demonstrate Financial Acumen

Since the role involves P&L ownership, be prepared to talk about your experience with financial targets and resource forecasting. Bring examples of how you've successfully managed budgets and driven profitability in previous roles.

✨Prepare for Scenario-Based Questions

Expect questions that assess your decision-making skills and agility in switching between sales and project management. Think of scenarios where you've had to make quick decisions and how those decisions impacted the overall success of a project.

Service Province, and Major Works Director
Otis Elevator Co.

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