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- Tasks: Drive change communication strategies and engage stakeholders in a dynamic environment.
- Company: Hiscox is a leading specialist insurer known for innovation and exceptional client coverage.
- Benefits: Enjoy hybrid working, a supportive culture, and opportunities for personal growth.
- Why this job: Be part of a transformative journey in a company that values creativity and challenges the norm.
- Qualifications: 10+ years in communications with a focus on change management; strong writing and interpersonal skills required.
- Other info: Join a diverse team that encourages independent work-life balance and values unique perspectives.
The predicted salary is between 48000 - 72000 £ per year.
Job Type:
Fixed Term
Build a brilliant future with Hiscox
Change Communications Specialist(s) at Hiscox
About Hiscox
Hiscox is a leading specialist insurer, renowned for its expertise and innovative approach within the insurance industry. Our commitment to providing exceptional coverage tailored to our clients\’ unique needs has positioned us as a trusted partner in mitigating risks and safeguarding futures.
Role Overview
We are seeking a dynamic and experienced Change Communications Specialist to join our team on an FTC basis for a 12-month period to support our accelerated global change programme. The successful candidate will play a critical role in shaping and driving the transformation narrative of the business, ensuring that our stakeholders are informed, engaged, and aligned with the company\’s strategic goals. While primarily internal-focused, the role will also play a part in helping us to articulate change externally, particularly through our owned channels.
Responsibilities
As a Change Communications Specialist, you will:
- Develop and implement communications strategies: Create and execute comprehensive communication plans that support Hiscox\’s transformation initiatives and business objectives.
- Shape the message consistently with the broader Hiscox story: Craft compelling messages and narratives that effectively convey the vision, benefits, and progress of transformation initiatives to internal and external stakeholders.
- Stakeholder engagement: Build strong relationships with key stakeholders, including senior leadership, employees, clients, and partners, to ensure consistent and transparent communication. Support the leadership team to engage with leaders across the business, take on board feedback and colleagues to inform comms and change strategy.
- Change management support: Collaborate with change management teams to align communication efforts with change initiatives, ensuring smooth transitions and minimizing resistance.
- Content creation: Produce high-quality communication materials, including presentations, newsletters, intranet content, videos, and other multimedia formats.
- Feedback Mechanism: Establish channels for collecting and analysing feedback from stakeholders to continuously improve communication effectiveness and address concerns promptly.
- Cross-functional collaboration: Work closely with various departments, including People, Technology, and Business Units across the organisation, to ensure alignment and consistency in messaging and communication efforts.
- Monitor and evaluate: Track the effectiveness of communication strategies and initiatives, using data and metrics to measure impact and adjust plans as needed.
Experience
The ideal candidate will have:
- 10+ Years of experience: A minimum of 10 years of experience in communications, with a focus on change management, corporate communications, or a related field.
- Industry knowledge: Experience in technology and/or financial services is desirable but not essential. A strong understanding of the insurance sector and its unique communication challenges is a plus.
- Proven track record: Demonstrated success in developing and executing complex, multi-audience communication strategies that drive business transformation and achieve strategic objectives.
- Exceptional writing and editing skills: Ability to create clear, concise, and compelling content tailored to diverse audiences.
- Change management expertise: Knowledge of change management principles and practices, with the ability to support and guide stakeholders through periods of transition.
- Experience in a matrixed organisation: Candidates need a sophisticated understanding and ability to reflect the complexity of a multi-matrix organisation and stakeholder map.
- Partnership and influence: While the role reports to Group communications, the role has a cross-business influence, and will interact extensively with Business Units and functions as the change story develops to make sure it accurately and correctly reflects their needs.
- Strong interpersonal skills: Excellent relationship-building and communication skills, with the ability to influence and engage stakeholders at all levels of the organization.
- Project management: Strong organizational and project management skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Analytical mindset: Ability to analyse data and metrics to measure the effectiveness of communication strategies and make data-driven recommendations for improvement.
About Hiscox
As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength – all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.
We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.
Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.
Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.
Diversity and Hybrid working
At Hiscox we care about our people. We hire the best people for the job and we\’re committed to diversity and creating a truly inclusive culture, which we believe drives success.
We have also learned over the past few years that working life doesn\’t always have to be in the office, and now it is safe to do so we have introduced hybrid working to encourage a healthy work life balance.
This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.
Apply now for further information
You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)
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Change Communication Specialist | London, UK employer: Hiscox Ltd
Contact Detail:
Hiscox Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change Communication Specialist | London, UK
✨Tip Number 1
Familiarise yourself with Hiscox's brand and values. Understanding their unique approach to insurance will help you tailor your conversations and demonstrate how your experience aligns with their culture.
✨Tip Number 2
Network with current or former employees of Hiscox on platforms like LinkedIn. Engaging in conversations can provide insights into the company’s communication style and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare examples of your past work that showcase your change management and communication skills. Be ready to discuss specific strategies you've implemented and the outcomes, as this will highlight your suitability for the role.
✨Tip Number 4
Stay updated on industry trends, particularly in insurance and technology. Being knowledgeable about current challenges and innovations will allow you to speak confidently about how you can contribute to Hiscox's transformation initiatives.
We think you need these skills to ace Change Communication Specialist | London, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in communications and change management. Use specific examples that demonstrate your ability to develop and execute communication strategies, particularly in complex environments.
Craft a Compelling Cover Letter: Your cover letter should reflect your understanding of Hiscox's unique position in the insurance industry. Discuss how your skills align with their needs, particularly in shaping transformation narratives and engaging stakeholders.
Showcase Your Writing Skills: Since exceptional writing is crucial for this role, include samples of your previous work or create a brief piece that demonstrates your ability to communicate complex ideas clearly and concisely.
Highlight Stakeholder Engagement Experience: Emphasise your experience in building relationships with various stakeholders. Provide examples of how you've successfully engaged with senior leadership and cross-functional teams to drive communication initiatives.
How to prepare for a job interview at Hiscox Ltd
✨Understand the Change Management Landscape
Familiarise yourself with change management principles and practices. Be prepared to discuss how you have successfully navigated change in previous roles, as this will demonstrate your expertise and ability to support stakeholders through transitions.
✨Craft Your Communication Strategy
Think about how you would develop and implement communication strategies for Hiscox's transformation initiatives. Prepare examples of past communication plans you've executed, focusing on how they aligned with business objectives and engaged various stakeholders.
✨Showcase Your Stakeholder Engagement Skills
Be ready to share specific instances where you've built strong relationships with key stakeholders. Highlight your interpersonal skills and how you've influenced and engaged others at different levels within an organisation.
✨Demonstrate Analytical Thinking
Prepare to discuss how you've used data and metrics to evaluate the effectiveness of your communication strategies. Show that you can make data-driven recommendations for improvement, which is crucial for measuring impact in a role focused on change communications.
