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- Tasks: Lead and motivate a team to achieve sales and customer satisfaction goals.
- Company: Join a community-focused co-op dedicated to excellent service and local engagement.
- Benefits: Enjoy flexible shifts, advance rota planning, and a supportive work environment.
- Why this job: Be part of a vibrant team that values your input and fosters personal growth.
- Qualifications: Customer-focused with strong communication skills; supervisory experience is a plus.
- Other info: Face-to-face interviews may lead to same-day offers!
The predicted salary is between 28800 - 43200 £ per year.
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About the role:
Working as a Team Leader in Your Co-op, you’ll be responsible for providing support to managers in coaching, guiding, and coordinating the work of the team to complete their tasks. You’ll also drive them to increase sales, secure customer loyalty and attain store targets.
Some of your key responsibilities would be:
•to champion excellent customer service
•to motivate and support the team by leading from the front
•to delegate the tasks fairly
•to understand how the store is performing against financial targets
•to have a good understanding of the products we sell and be able to offer guidance to customers sharing knowledge of local products and promotions
•to take ownership to ensure that customer complaints are dealt with professionally
•to be actively involved with community projects and supporting local community groups
You can find more details about Team Leader responsibilities in the attached Job Description document.
Your shift pattern may include some evenings and weekends, but we value your time outside of work and we’ll make sure your rota is available 4 weeks in advance – giving you peace of mind to be able to make the most of your days off.
We’ll review your application as soon as possible and if it matches with this role requirement, one of our friendly recruitment team will get in touch to chat and find out more about you. The next step of the process is to attend a face-to-face interview with a Store Manager where you can show us what you’re made of and you may even get an offer the same day!
Who are we looking for?
You will need:
•To be customer focused and deliver excellent store experiences
•A natural ability to listen, interact and communicate with customers and team members
•Enthusiasm and resilience to support your colleagues during demanding times
•Flexibility to work a range of shifts, ranging from daytimes to evenings and weekends
•Confidence and a friendly, approachable nature
•Some previous supervisory experience (desirable)
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Team Leader employer: The Midcounties Co-operative
Contact Detail:
The Midcounties Co-operative Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Show your leadership skills in previous roles. Think of specific examples where you've motivated a team or resolved conflicts. This will demonstrate your ability to lead from the front, which is crucial for the Team Leader position.
✨Tip Number 2
Familiarise yourself with the products and services offered by Your Co-op. Being knowledgeable about local products and promotions will not only help you in the interview but also show your commitment to providing excellent customer service.
✨Tip Number 3
Prepare to discuss how you handle customer complaints. Think of examples where you've dealt with difficult situations professionally, as this is a key responsibility of the role and will highlight your customer-focused approach.
✨Tip Number 4
Research community projects that Your Co-op is involved in. Showing your enthusiasm for community engagement during the interview can set you apart, as it aligns with the company's values and demonstrates your willingness to contribute beyond just store duties.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Team Leader position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly any supervisory roles. Emphasise your customer service skills and any achievements that demonstrate your ability to lead a team effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Use specific examples from your past experiences to illustrate how you can contribute to the team and drive sales while ensuring excellent customer service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at The Midcounties Co-operative
✨Show Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your ability to motivate and guide a team. Share specific examples from your past experiences where you successfully led a team, resolved conflicts, or improved team performance.
✨Understand Customer Service Excellence
Be prepared to discuss what excellent customer service means to you. Highlight any experiences where you went above and beyond for customers, as this role heavily focuses on championing customer satisfaction.
✨Know the Products Inside Out
Familiarise yourself with the products the company sells, especially local offerings and promotions. Being knowledgeable will not only impress the interviewers but also show your commitment to providing guidance to customers.
✨Demonstrate Community Engagement
Since the role involves supporting community projects, think of examples where you've been involved in community initiatives. This shows that you align with the company's values and are willing to contribute beyond just store responsibilities.
