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For Companies At a Glance
- Tasks: Manage product operations and enhance stock management through data analysis.
- Company: Join Mastercard, a global leader in digital payments, empowering economies worldwide.
- Benefits: Enjoy flexible work options, professional development opportunities, and a vibrant company culture.
- Why this job: Be part of a team driving innovation and sustainability in the financial sector.
- Qualifications: Experience in supply chain management and strong analytical skills are preferred.
- Other info: Opportunity to mentor others and lead exciting new product launches.
The predicted salary is between 43200 - 72000 £ per year.
Senior Specialist, Product Operations – Mastercard
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Mastercard Prepaid Management Services (MPMS) delivers end-to-end prepaid card solutions across travel, transit, foreign exchange, gifting, and buy-now-pay-later segments. As a fintech enabler, MPMS operates a scalable, modular platform that supports a global portfolio of prepaid programmes, combining innovation with operational excellence.
Overview
The successful candidate will work closely with the Product Operations team to support the day-to-day operations of the cardholder servicing teams. The work will include supporting the B2B and B2C teams with the day-to-day management of the MPMS products and ensuring processes are followed and providing ad-hoc support for complex queries.
The Role
- Support the Product Operations team in the day-to-day interactions with the B2B and B2C servicing teams by providing support for complex and new issues.
- Work with internal and external stakeholders to help triage and prioritise issues and defects affecting cardholders.
- Offer operational and product support to the servicing teams to allow them to train and communicate process and operational changes.
- Provide oversight and support from an MPMS perspective to any new intake requests for new products being managed by the Customer Delivery team.
- Interrogate individual customer queries and escalations as required and provide support with next steps to resolution and/or timelines of events occurred to identify any training opportunities or process failings.
- Conduct oversight and quality assessment of B2C and B2B interactions by reviewing cases and calls end-to-end on a monthly basis to identify remediation opportunities.
- Conduct ongoing reviews of product and process materials to ensure the support information being used is accurate and up to date.
All About You – Key Skills
- Background with prepaid products and customer service is desired.
- Strong communication skills.
- Quick learner, inquisitive and self‑motivated.
- Experience in dealing with internal and external stakeholders.
Corporate Security Responsibility
- Abide by Mastercard’s security policies and practices.
- Ensure the confidentiality and integrity of the information being accessed.
- Report any suspected information security violation or breach.
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Seniority level
Associate
Employment type
Full‑time
Job function
Information Technology
Industries
Financial Services, IT Services and IT Consulting, and Technology, Information and Internet
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Senior Specialist, Product Operations employer: MasterCard
Contact Detail:
MasterCard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Specialist, Product Operations
✨Tip Number 1
Familiarise yourself with Mastercard's products and services, especially in the prepaid card sector. Understanding their offerings will help you engage more effectively with stakeholders and demonstrate your knowledge during discussions.
✨Tip Number 2
Brush up on your data analysis skills, particularly in Excel. Being able to showcase your ability to analyse sales data and identify trends will be crucial in this role, so consider doing some practice projects or online courses to enhance your proficiency.
✨Tip Number 3
Network with professionals in supply chain management and product operations. Attend industry events or join relevant online forums to connect with others in the field, which can provide insights and potentially lead to referrals.
✨Tip Number 4
Prepare to discuss your experience in vendor relationship management. Think of specific examples where you've successfully managed relationships or improved processes, as this will be a key aspect of the role and will show your capability to drive efficiencies.
We think you need these skills to ace Senior Specialist, Product Operations
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Senior Specialist, Product Operations position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: Emphasise your experience in supply chain or global stock management. Provide specific examples of how you've improved efficiencies or managed stock effectively in previous roles.
Showcase Analytical Skills: Since strong Excel and analytical skills are crucial for this role, include examples of data analysis you've conducted. Mention any tools or methodologies you used to influence decisions based on your findings.
Craft a Compelling Cover Letter: Write a cover letter that not only summarises your qualifications but also demonstrates your enthusiasm for Mastercard's mission. Discuss how your values align with their purpose of building a sustainable economy.
How to prepare for a job interview at MasterCard
✨Know Your Product Operations
Familiarise yourself with Mastercard's product operations, especially in the context of prepaid card fulfilment. Understand the key responsibilities of the role and be ready to discuss how your experience aligns with their needs.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical abilities, particularly with Excel. Be ready to discuss past experiences where you used data analysis to drive efficiencies or improve stock management.
✨Build Relationships
Highlight your experience in building effective relationships with stakeholders. Be prepared to share examples of how you've successfully collaborated with both internal teams and external partners to achieve business objectives.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about situations where you identified opportunities for process improvement or managed risks in supply continuity, and be ready to explain your thought process.
