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- Tasks: Coordinate care services, manage schedules, and ensure client needs are met daily.
- Company: Join Prestige Nursing & Care, a leader in home care with 80 years of experience.
- Benefits: Enjoy a flexible working culture, learning opportunities, and a supportive environment.
- Why this job: Make a real difference in people's lives while growing your career in a dynamic team.
- Qualifications: Experience in care management, strong communication skills, and a proactive attitude required.
- Other info: Must have a valid UK driving licence; some travel may be necessary.
The predicted salary is between 30000 - 42000 £ per year.
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We want to make life better for more people. If you are as passionate about quality as we are and you want a role where your skills will make a real difference, this is a great opportunity. You can help us to grow and develop in an exciting business that puts people front and centre of everything we do.
Prestige Nursing & Care has provided home care for 80 years, and we have over 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.
We offer a supportive working environment with lots of potential for learning and development and a friendly, agile, and flexible working culture.
We are looking for a dynamic and independent professional with solid care experience and a flexible, enthusiastic, and can-do attitude to join the Dundee Branch as a Care Co-Ordinator
The role of Care Planner is always to promote Prestige Nursing & Care as well as ensuring that the utilisation of nursing and care resources is both maximised and aligned with client requirements within defined quality, compliance, and safety standards.
The success of this role will be measured by:
· Effective shift rostering including forward planning resulting in all clients having suitably allocated frontline support
· Identifying business growth opportunities
· Forming strong relationships with the frontline colleagues
· Business KPI’s met.
Key relationships – Internal contacts: Fellow carer colleagues, Fellow Field Care Supervisors, Care Planner and Branch Manager, External contacts: External clients and service providers, potential new clients, and case management individuals/teams.
Main responsibilities:
· Ensuring that all client visits are covered on a daily basis
· Organise Quality Visits for the Field Care Supervisors & Field Care Managers
· Liaise with Branch Nurses to support the assessments, training, and competencies of Complex Packages
· Provide excellent customer service levels to internal and external users of the business
· Ability to liaise with a variety of healthcare professionals, social workers, and case managers
· Ensure compliance with all office systems and procedures
· Take ownership of area and work in collaboration with the other care planners to ensure care is covered
· Communicate with our frontline colleagues regarding changes relating to client’s needs
· Maintaining great relationships with existing clients and colleagues
· Identify new business opportunities to support growth with the Branch Manager
· Work in cooperation with members of multi-disciplinary health teams so as to maximise opportunities for clients
· Ensure the effective placement of frontline colleagues to meet client needs
· Prepare ad hoc reports as and when required
· Undertake the on-call rota and provide 1:4 weekend cover
The role is branch based but may require some travel to other branches/sites to meet the needs of the business.
General Responsibilities
· Support with the day-to-day responsibilities of the team when required
· Be a champion for internal customer service
· Do any other reasonable things your manager needs you to do.
Key Attributes/Knowledge/Skills/Experience
· Confident in promoting the branch
· Self-motivated
· Computer literate
· A passion for managing and driving excellence
· Understands target setting and performance
· The role requires a pro-active response to building key relationships
· Ability to manage change
· A commitment to equal opportunities and diversity.
Accountabilities
· Experience of Supervising/Managing others
· Smart and professional appearance
· Due to the geographic area covered, holding a valid UK driving licence and access to a car is desirable
· Articulate with the ability to put across ideas succinctly and clearly (good communication skills)
· Ability to work on own initiative – self-starter, able to prioritise tasks and manage time effectively.
· Good team player
· Willingness to embrace change.
Person Specification
· Understanding the market sector and services/products that Prestige Nursing & Care provides
· Willingness to learn
· Committed to delivering the service to the highest standard, ensuring compliance
· Excellent communication and presentation skills
· Effective time management and organisational skills.
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Care Co-ordinator employer: Prestige Nursing
Contact Detail:
Prestige Nursing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Co-ordinator
✨Tip Number 1
Familiarise yourself with the services offered by Prestige Nursing & Care. Understanding their approach to personalised care will help you articulate how your experience aligns with their mission during interviews.
✨Tip Number 2
Network with current or former employees of Prestige Nursing & Care. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Demonstrate your ability to manage change and build relationships by preparing examples from your past experiences. Highlighting these skills will show that you are a proactive candidate who can thrive in a dynamic environment.
✨Tip Number 4
Be ready to discuss how you would handle specific scenarios related to client care and team management. This will showcase your problem-solving skills and your commitment to maintaining high standards in care.
We think you need these skills to ace Care Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in care coordination and management. Emphasise your ability to build relationships, manage teams, and ensure compliance with care standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for quality care and your understanding of the role. Mention specific examples from your past experiences that demonstrate your skills in managing care services and working with healthcare professionals.
Highlight Key Attributes: In your application, clearly outline your key attributes such as self-motivation, excellent communication skills, and your ability to manage change. These are crucial for the Care Co-ordinator role.
Showcase Your Commitment: Demonstrate your commitment to delivering high-quality care and your willingness to learn and adapt. This can be done by mentioning any relevant training or certifications you have completed in the care sector.
How to prepare for a job interview at Prestige Nursing
✨Show Your Passion for Care
Make sure to express your genuine passion for providing high-quality care. Share personal experiences or stories that highlight your commitment to making a difference in people's lives, as this aligns with the company's mission.
✨Demonstrate Strong Communication Skills
Since the role involves liaising with various healthcare professionals and clients, showcase your communication skills during the interview. Be clear and articulate when discussing your previous experiences and how you effectively managed relationships in past roles.
✨Highlight Your Organisational Abilities
The position requires effective shift rostering and planning. Prepare examples of how you've successfully managed schedules or resources in previous jobs, demonstrating your ability to prioritise tasks and manage time efficiently.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you've had to manage change or resolve conflicts, and be ready to discuss how you handled those situations effectively.
