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- Tasks: Manage rent arrears cases and support residents with financial issues.
- Company: Join Tower Hamlets Council, a dynamic and inclusive local authority.
- Benefits: Enjoy 29 days holiday, pension schemes, discounts, and flexible working options.
- Why this job: Make a real impact in the community while developing your career in a supportive environment.
- Qualifications: 2 years experience in housing or local authority, knowledge of rent collections, and strong communication skills.
- Other info: We promote diversity and welcome applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Town Hall
160 Whitechapel Road
LONDON
E1 1BJ
We are looking for an Arrears Advisor to join our successful Income Team and help deliver the best housing services in Tower Hamlets.
About You
You will manage low level arrears cases up until the Notice of Seeking Possession. Your responsibilities include promptly and appropriately addressing rent arrears cases that require action to protect and collect the debt. You should be able to identify residents who may be vulnerable and referring them to our Financial Inclusion Team for support. Your dedication plays a vital role in improving income collection for LBTH, ensuring the delivery of a top-tier income collection service. You will be the first port of call to our residents contacting London Borough of Tower Hamlets to take payments and manage online and over the telephone rent enquiries.
To be successful in this role you will need the following skills and experience,
• At least 2 years’ experience working in a local authority or housing association.
• Comprehensive experience and/or knowledge of rent income collections.
• Have experience using Housing Management system NEC Northgate.
• Deal effectively with verbal and written enquiries from clients
• Have sound judgement and the ability to prioritise workloads effectively
• Creative and innovative approach to income collection
• Have knowledge of relevant legislation and Housing Benefit and other welfare benefits.
What we offer
• 29 days paid holiday each year rising to 33 days with 5 years’ service, plus bank holidays and 3 statutory/concessionary days
• A fantastic career-average pension scheme
• Salary Sacrifice schemes
• Amazing commercial discounts, including discounts at many gyms, shops and restaurants.
• Your voice heard through our staff forum and various networking and support groups, including those for women and LGBT staff.
• Working as part of an inclusive workforce, serving a vibrant and diverse local community
• Newly refurbished offices, with free tea, coffee, and shower facilities
• Interest-free season ticket loans
Tower Hamlets Council is a recognised Disability Confident employer and can guarantee an interview to all disabled candidates meeting the minimum essential criteria for the role. We also pay a Community Language Allowance worth £50 per month to any member of staff who can provide services in community languages where this is required, such as Bengali and Somali.
Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.
Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class.
We welcome applicants interested in flexible working arrangements and also applicants who live in the borough.
We reserve theright to close this vacancyearly if we receive sufficient applications for the role.
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Arrears Advisor employer: Tower Hamlets Council Pension Fund
Contact Detail:
Tower Hamlets Council Pension Fund Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Arrears Advisor
✨Tip Number 1
Familiarise yourself with the Housing Management system NEC Northgate, as this is a key requirement for the role. If you haven't used it before, consider taking an online course or watching tutorial videos to get a head start.
✨Tip Number 2
Brush up on your knowledge of relevant legislation and welfare benefits, particularly those related to housing. This will not only help you in the interview but also demonstrate your commitment to understanding the complexities of the role.
✨Tip Number 3
Prepare examples of how you've effectively managed rent arrears cases in the past. Be ready to discuss specific situations where you demonstrated sound judgement and prioritised workloads to achieve positive outcomes.
✨Tip Number 4
Show your passion for community service and inclusivity during your interactions with us. Highlight any experience you have working with diverse communities or vulnerable individuals, as this aligns with our values and mission at Tower Hamlets.
We think you need these skills to ace Arrears Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and required skills for the Arrears Advisor position. Tailor your application to highlight your relevant experience in managing rent arrears and working with vulnerable residents.
Highlight Relevant Experience: Make sure to emphasise your two years of experience in a local authority or housing association. Include specific examples of how you've successfully managed rent income collections and dealt with client enquiries.
Showcase Your Skills: Demonstrate your knowledge of relevant legislation, Housing Benefit, and welfare benefits in your application. Mention your familiarity with the NEC Northgate Housing Management system, as this is crucial for the role.
Personalise Your Application: Address your application to the hiring team at Tower Hamlets Council and express your alignment with their TOWER values: Together, Open, Willing, Excellent, and Respect. This shows that you are not only qualified but also a good cultural fit for the organisation.
How to prepare for a job interview at Tower Hamlets Council Pension Fund
✨Show Your Knowledge of Housing Legislation
Make sure to brush up on relevant housing legislation and welfare benefits before the interview. Demonstrating your understanding of these topics will show that you are well-prepared and knowledgeable about the role.
✨Highlight Your Experience with Rent Income Collections
Be ready to discuss your previous experience in rent income collections, especially if you've worked in a local authority or housing association. Use specific examples to illustrate how you've successfully managed arrears cases in the past.
✨Demonstrate Your Communication Skills
As an Arrears Advisor, you'll be dealing with residents' enquiries both verbally and in writing. Prepare to showcase your communication skills by discussing how you've effectively handled difficult conversations or resolved client issues in previous roles.
✨Emphasise Your Problem-Solving Abilities
The role requires a creative and innovative approach to income collection. Think of examples where you've had to think outside the box to resolve issues or improve processes, and be ready to share these during your interview.
