Customer Service Executive

Direct message the job poster from Provallar Executive Search

Helping CXOs Develop their careers and teams

GB Brands for Reebok is seeking a Wholesale Customer Service Executives for the German speaking markets – DACH region.

In this role, you will play a key part in managing day-to-day B2B customer service operations, including order entry, product allocation, and coordination with the warehouse.

You will also be responsible for monitoring shipments and maintaining proactive communication with customers to deliver exceptional service and satisfaction.

This position requires a detail-oriented individual with strong communication and problem-solving skills, capable of thriving in a fast-paced environment.

Key Responsibilities:

• Order Management: Accurately enter customer orders into the system and ensure timely processing.
• Product Allocation & Logistics Coordination: Support the allocation of customer orders and maintain seamless communication with the warehouse to ensure timely shipment preparation and dispatch.
• Customer Communication: Track order allocations and monitor upcoming shipments. Provide timely updates to customers and internal teams on delivery schedules, potential delays, and any order status changes.
• Cross-Functional Collaboration: Work closely with Sales, Logistics, and Operations teams to resolve customer issues, address product-related concerns, and ensure smooth end-to-end order processing.
• Performance Monitoring: Assist in tracking key performance indicators (KPIs) such as order fulfilment rates, delays, and customer satisfaction. Report recurring issues and contribute ideas for process improvements.

Skills and experience required :

• At least 3 years experience in wholesale Operations and Customer Service.
• Language: German OR French
• Excellent understanding of order processing, delivery logistics, and after-sales service.
• Strong communication skills, both written and verbal, with a customer-first mindset.
• Organised, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office, with experience using ERP or order management systems.
• A proactive problem-solver with a calm and collaborative approach under pressure.

Location: London

Salary: Excellent salary depending on experience plus annual bonus, staff discount, and pension contribution

Holidays: 33 days (including Bank Holidays)

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative, Customer Service, and Purchasing

• Industries

  Retail Apparel and Fashion, Wholesale Footwear, and Wholesale Apparel and Sewing Supplies

Referrals increase your chances of interviewing at Provallar Executive Search by 2x

Get notified about new Customer Service Executive jobs in London Area, United Kingdom .

London, England, United Kingdom 2 weeks ago

Greater London, England, United Kingdom 2 weeks ago

Greater London, England, United Kingdom 1 week ago

Director, Customer Support Services (EMEA)

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 5 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 month ago

Feltham, England, United Kingdom 3 weeks ago

Greater London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 13 hours ago

Senior Director of Customer Success Operations and Enablement

London, England, United Kingdom 2 days ago

Head of Customer Support COE (Dubai-based)

London, England, United Kingdom 1 day ago

London, England, United Kingdom 2 days ago

London, England, United Kingdom 2 months ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 4 days ago

Director, Direct Support (London, United Kingdom)

London, England, United Kingdom 3 days ago

Senior Director of Customer Success Operations and Enablement

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 month ago

Greater London, England, United Kingdom 1 week ago

Head of Client Success at Retail Insights

London, England, United Kingdom 6 months ago

London, England, United Kingdom 5 days ago

Gravesend, England, United Kingdom 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr