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- Tasks: Lead initiatives to improve behaviour in grassroots football and promote positive conduct.
- Company: Join The Football Association, a key player in promoting football across England.
- Benefits: Enjoy flexible hybrid working, free lunches, medical cover, and event day tickets at Wembley.
- Why this job: Make a real impact in the community while working in an iconic environment.
- Qualifications: Experience in grassroots football, strategic thinking, and excellent communication skills required.
- Other info: Embrace diversity and inclusion in a supportive workplace culture.
The predicted salary is between 42000 - 58000 £ per year.
County FA Support Services Manager – Behaviours
Join to apply for the County FA Support Services Manager – Behaviours role at The Football Association
County FA Support Services Manager – Behaviours
1 day ago Be among the first 25 applicants
Join to apply for the County FA Support Services Manager – Behaviours role at The Football Association
Are you interested in working for an organisation that truly values its people?
We are excited to be recruiting for a County FA Support Services Manager at The FA. The successful applicant will lead efforts to tackle poor behaviour and promote positive conduct across grassroots football. The role will design and implement targeted initiatives, use data and insight to shape impactful interventions, and support County FA\’s to drive local change. A key objective is to build visible confidence within the grassroots community that The FA is serious about improving behaviour and creating a more respectful football environment.
What will you be doing?
To design and implement initiatives to tackle poor behaviour / recognise and reward good behaviour
- Build, deliver and continuously improve a rolling 12-month behaviour delivery plan
- Design and implement national initiatives to address poor behaviour, including targeted responses for repeat offenders (e.g. the Behaviour Improvement Programme).
- Create and support campaigns and interventions that recognise and reward good behaviour at all levels of the game.
- Optimise exposure and adoption of the Respect Standards and Codes of Conduct, embedding them as the shared language of the game and evolving them as needed.
- Test and evaluate creative, non-traditional approaches to behaviour change, drawing on innovation and fresh thinking.
To utilise digital, insights and data to shape interventions that have optimal impact
- Use behavioural insight, discipline data, and participant feedback to shape, target and refine interventions.
- Ensure data is used effectively to measure performance, demonstrate impact, and drive continuous improvement.
- Lead the development of the Behaviour Hub into a best-in-class digital support tool for clubs, leagues, County FA\’s and individuals.
To collaborate with other stakeholders to embed a collective approach to tacking poor behaviour
- Support County FA\’s in implementing national initiatives and help them optimise local delivery for maximum impact.
- Ensure a steady stream of aligned messaging to participants, clubs, leagues and County FAs that reinforce strategic Tackling Poor Behaviour (TPB) goals.
- Collaborate closely with marketing to ensure national campaigns (e.g. Love Football, Protect the Game) and \”always on\” activities are engaging, consistent and far-reaching.
- Work across departments to ensure strategic alignment and strengthen outcomes, including:
- With the Discipline team to align the penalty points system and explore new ways to close the under-reporting gap
- With the FA Learning and Grassroots Coach Education teams to embed behaviour-related content in learning programmes and coach development.
To Work Within The FA Company Structure
- Execute additional tasks as required to meet the FA\’s changing priorities.
- Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well-being can be maintained.
- As part of the FA\’s commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
What are we looking for?
Essential for the role:
- Knowledge of the FA Grassroots Football Strategy
- Knowledge of behavioural issues facing the grassroots game
- Understanding of the structure of grassroots football and it\’s key stakeholders.
- Operational delivery experience across multi-stakeholder environments.
- Strategic thinking and ability to influence.
- Experience in developing business models including shared services.
- Demonstrate success in influencing stakeholders to achieve a common goal and to gain buy-in to objectives.
- Innovating and identifying new ways of doing things.
- Comfortable designing processes and interventions.
- Demonstrated experience in managing and maintaining budgets within specific financial parameters.
- Extensive experience of MS Platforms
- Excellent oral and written communication skills.
Beneficial to have:
- Understanding of behavioural science and how it can be applied to sport and community settings.
- Experience working in partnership with CFAs.
- Digital content management experience or with campaign analytic tools.
- Experience managing national or regional campaigns.
- Project management skills/qualifications.
- Understanding of data analysis.
What\’s in it for you?
We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George\’s Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.
We pride ourselves in offering a competitive salary, as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:
- Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encouraging you to connect and learn with your colleagues and look after your mental health and well-being.
- Free, nutritious lunches at Wembley Stadium and St. George\’s Park.
- Free private medical cover.
- A contributory pension scheme.
- An additional \’Thank You\’ days leave, volunteering days as well as 25 days annual leave (based on a full-time, permanent contract.)
- A hybrid working model which offers greater flexibility.
For more information on what it is like to work at The FA, please visit our FA Careers page, are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.
We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.
As part of the FA\’s commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
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County FA Support Services Manager - Behaviours employer: The Football Association
Contact Detail:
The Football Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land County FA Support Services Manager - Behaviours
✨Tip Number 1
Familiarise yourself with the FA Grassroots Football Strategy. Understanding this will not only help you in interviews but also demonstrate your commitment to improving behaviour in grassroots football.
✨Tip Number 2
Network with current or former employees of The FA, especially those involved in grassroots initiatives. They can provide valuable insights into the organisational culture and expectations for the role.
✨Tip Number 3
Stay updated on recent campaigns and initiatives related to behaviour in football. Being able to discuss these during your interview will show your proactive approach and genuine interest in the role.
✨Tip Number 4
Prepare to discuss your experience with multi-stakeholder environments. Think of specific examples where you've successfully influenced stakeholders to achieve common goals, as this is crucial for the position.
We think you need these skills to ace County FA Support Services Manager - Behaviours
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Highlight your relevant experience in tackling poor behaviour and promoting positive conduct in grassroots football.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your operational delivery experience, strategic thinking, and any relevant knowledge of behavioural issues in grassroots football.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for grassroots football and your understanding of the FA's goals. Use specific examples from your past experiences to demonstrate how you can contribute to improving behaviour in the sport.
Highlight Relevant Skills: Make sure to mention your experience with data analysis, project management, and stakeholder engagement. These skills are crucial for the role and should be clearly articulated in both your CV and cover letter.
How to prepare for a job interview at The Football Association
✨Understand the FA's Grassroots Football Strategy
Make sure you have a solid grasp of the FA's Grassroots Football Strategy. Familiarise yourself with its key components and how they relate to tackling poor behaviour in football. This knowledge will demonstrate your commitment to the role and your understanding of the organisation's goals.
✨Showcase Your Strategic Thinking
Prepare examples that highlight your strategic thinking and ability to influence stakeholders. Think about past experiences where you've successfully implemented initiatives or driven change, especially in multi-stakeholder environments. This will show that you can navigate complex situations effectively.
✨Emphasise Your Data-Driven Approach
Since the role involves using data and insights to shape interventions, be ready to discuss your experience with data analysis. Share specific instances where you've used data to measure performance or drive improvements, as this will illustrate your analytical skills and focus on results.
✨Demonstrate Your Communication Skills
Strong oral and written communication skills are essential for this role. Prepare to discuss how you've effectively communicated with various stakeholders in the past. Consider sharing examples of successful campaigns or initiatives you've led, highlighting how you engaged and motivated others.
