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- Tasks: Support Parts Sales Advisors and ensure top-notch customer experiences.
- Company: Finning is the world's largest Caterpillar dealer, focused on innovation and customer satisfaction.
- Benefits: Enjoy a competitive salary, 25 days holiday, life insurance, and a comprehensive benefits package.
- Why this job: Join a dynamic team where your contributions matter and career growth is prioritized.
- Qualifications: Strong communication, organizational skills, and a knack for learning new systems are essential.
- Other info: We celebrate diversity and are committed to creating an inclusive workplace for all.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Number of Openings:1
Worker Type:Permanent
Position Overview:Finning is the world's largest Caterpillar dealer. We pride ourselves on delivering exceptional customer experiences and innovative solutions. Join our dynamic Parts Direct team as an Administrator and be part of a company that values your contributions and supports your growth.
Job Description:
As a Parts Direct Administrator, you will play a vital role in supporting the Parts Direct Sales Advisors who are in customer facing roles. Ensuring we all deliver the very best customer experience.
Key Responsibilities:
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Dealing with customer queries and liaising with the Parts Sales Advisors
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Checking all backorder parts are flowing correctly through the system and chased up accordingly, using the correct process.
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Support with basic email queries.
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Liaising between Finning and couriers, tracking deliveries.
Knowledge, Skills and Experience:
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Strong interpersonal and organisational skills
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Good communication and customer service skills
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Excellent PC skills coupled with the ability to learn new systems
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Knowledge and appreciation of the sales process (desirable)
What We Offer:
In addition to a competitive salary, bonus, 25 days holiday, life insurance, and up to 7% pension, you will benefit from:
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A comprehensive benefits package
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A supportive and collaborative work environment
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Opportunities for professional growth and development
Why Join Us:
At Finning, we believe in the power of our people. We offer a dynamic work environment where your contributions are valued, and your career growth is supported. If you are passionate about customer service and are ready to take on a new challenge, we want to hear from you.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
Parts Direct Administrator employer: Finning International
Contact Detail:
Finning International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Direct Administrator
✨Tip Number 1
Familiarize yourself with the Caterpillar product range and Finning's services. Understanding the products you will be dealing with can give you an edge in conversations with the Parts Sales Advisors and customers.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves dealing with customer queries, showcasing your ability to handle inquiries effectively during the interview can set you apart.
✨Tip Number 3
Highlight any experience you have with logistics or supply chain management. Being able to discuss how you've managed deliveries or tracked orders in the past can demonstrate your suitability for the role.
✨Tip Number 4
Prepare to discuss your organizational skills. Since the role requires checking backorder parts and ensuring they flow correctly through the system, being able to provide examples of how you've stayed organized in previous roles will be beneficial.
We think you need these skills to ace Parts Direct Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Parts Direct Administrator position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Highlight Customer Service Skills: Since the role emphasizes customer service, make sure to showcase your interpersonal and communication skills in your CV and cover letter. Provide specific examples of how you've successfully handled customer queries in the past.
Demonstrate Organizational Abilities: In your application, emphasize your organizational skills. Mention any experience you have with managing backorders or tracking deliveries, as these are crucial aspects of the job.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the language and values mentioned in the job description. Use keywords from the posting to ensure your application resonates with the hiring team at Finning.
How to prepare for a job interview at Finning International
✨Show Your Customer Service Skills
Since the role emphasizes exceptional customer experiences, be prepared to share examples of how you've successfully handled customer queries in the past. Highlight your communication skills and ability to resolve issues effectively.
✨Demonstrate Organizational Abilities
As an Administrator, you'll need strong organizational skills. Discuss any relevant experience you have in managing tasks, tracking deliveries, or handling backorders. This will show that you can keep things running smoothly.
✨Familiarize Yourself with the Sales Process
While knowledge of the sales process is desirable, it's beneficial to understand how it relates to the role. Research basic sales concepts and be ready to discuss how you can support the Parts Sales Advisors in their efforts.
✨Express Your Willingness to Learn
Finning values individuals who are eager to grow. Be open about your willingness to learn new systems and processes. Share any past experiences where you quickly adapted to new technologies or procedures.
