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- Tasks: Lead and manage facilities at a vibrant resort, ensuring top-notch service and guest satisfaction.
- Company: Join Butlin’s, a fun-filled resort with over 80 years of creating unforgettable experiences.
- Benefits: Enjoy a dynamic work environment, team support, and opportunities for personal development.
- Why this job: Be part of a culture that values fun, teamwork, and making guests smile every day.
- Qualifications: Experience in facilities management and strong leadership skills are essential.
- Other info: No two days are the same; embrace challenges and thrive in a fast-paced setting.
The predicted salary is between 48000 - 72000 £ per year.
Description
About the Role
As part of the Resorts leadership team, it will be your responsibility to manage both your internal teams and external service providers to ensure planned and reactive works are completed to the highest standards. Covering all facilities at the resort including all entertainment venues, pools, restaurants, rides, and landscape areas.
This role requires co-ordination and control to deliver a prompt, efficient and high-quality service. Ensuring the resort complies with all current statutory legislation, whilst actively looking to implement processes / procedures to help make improvements where necessary.
You should be a real advocate for your team’s fulfilment at work, ensuring that you are having regular 121’s and PDP discussions to support their development and career with Butlin’s. You will manage your budget closely, driving your team to deliver KPIs based on sales and costs in line with our business plan and reviewing this regularly to identify areas of opportunity and risk. This will also involve working closely with our Operational Teams to project guest demand and team requirements accordingly.
As with all roles at Butlin’s, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.
About You
We are looking for an experienced Head of Facilities or Senior Facilities Manager with an excellent operational knowledge in hard facilities management across a range of specialisms. Credible background in a similar M&E infrastructure environment leading large teams that can deal with the day to day running of a busy resort.
You should have the ability to lead, motivate and engage your team, even at periods of high demand. You will also have the ability to manage multiple priorities and adapt quickly to changing requirements. With a mixture of permanent team and contractors its all about delivering excellent standards.
With strong leadership skills, you should be confident in inspiring your team to deliver amazing results for our teams and guests every day.
About Butlin’s At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s!
Senior Manager - Facilities employer: Butlin's
Contact Detail:
Butlin's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager - Facilities
✨Tip Number 1
Familiarize yourself with the specific facilities management practices that are relevant to resorts. Understanding the unique challenges and standards in this environment will help you stand out as a candidate who is ready to hit the ground running.
✨Tip Number 2
Highlight your experience in leading diverse teams, especially in high-pressure situations. Be prepared to share examples of how you've motivated your team during peak times, as this aligns perfectly with the role's requirements.
✨Tip Number 3
Showcase your ability to manage budgets effectively. Prepare to discuss specific instances where you've successfully driven KPIs related to sales and costs, demonstrating your strategic thinking and financial acumen.
✨Tip Number 4
Emphasize your commitment to guest experience. Think of ways you've previously enhanced customer satisfaction in your roles, as this will resonate with Butlin’s focus on creating memorable experiences for their guests.
We think you need these skills to ace Senior Manager - Facilities
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in facilities management, especially in environments similar to Butlin’s. Emphasize your leadership skills and any relevant achievements that demonstrate your ability to manage teams and budgets effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating enjoyable guest experiences and how your background aligns with the values of Butlin’s. Mention specific examples of how you've led teams to success in high-demand situations.
Showcase Your Problem-Solving Skills: Provide examples in your application of how you've successfully managed multiple priorities and adapted to changing requirements in previous roles. This will demonstrate your ability to think on your feet, which is crucial for this position.
Highlight Team Development Experience: Discuss your approach to team development and how you have supported your team's growth in past roles. Mention any regular one-on-ones or performance discussions you've conducted to show your commitment to team fulfillment.
How to prepare for a job interview at Butlin's
✨Show Your Leadership Skills
As a Senior Manager, you'll need to demonstrate your ability to lead and motivate teams. Prepare examples of how you've successfully managed large teams in the past, especially during high-demand periods.
✨Understand Facilities Management
Make sure you have a solid grasp of hard facilities management principles. Be ready to discuss your operational knowledge and experience in managing various facilities, including entertainment venues and restaurants.
✨Emphasize Guest Experience
Since guest experience is a top priority, think of specific instances where you've improved service quality or guest satisfaction. Highlight your commitment to ensuring that guests have an enjoyable time at the resort.
✨Discuss Budget Management
Be prepared to talk about your experience with budget management. Share how you've driven teams to meet KPIs related to sales and costs, and how you've identified areas for improvement in previous roles.
