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- Tasks: Be the friendly face for Premium Facilities customers, providing info and outstanding service.
- Company: Join Pinnacle Group, a leading UK provider of housing and neighbourhood services with a people-first culture.
- Benefits: Enjoy flexible hours, career development opportunities, and discounts at popular retailers.
- Why this job: Make a real impact in your community while gaining valuable experience in customer service.
- Qualifications: Good English skills, Microsoft Office proficiency, and a positive attitude towards customer care.
- Other info: Part-time role on weekends, perfect for students looking to balance work and studies.
Pinnacle Group are looking for a customer-focused Premium Facilities Host to serve as the main point of contact for all Premium Facilities customers providing information relating to opening hours, amenities, guest/booking policies and procedures. In this role, you will be the welcoming face to our customers, delivering outstanding service with warmth and professionalism.
This is a part time, site-based role to work 7am – 5pm Saturday – Sunday at Tildesley Road, London.
You will be joining our Home team based in Wandsworth. The Homes team operates a large mixed portfolio of new and existing Affordable homes nationwide comprising Affordable and Social Rent, Shared Ownership and Supported homes.
Who we are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who we’re looking for
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities:
- Carry out facilities inductions and familiarisation tours.
- Monitoring access and maximum area capacity to ensure compliance with FRA and licensing requirements.
- Manage the Premium Facilities booking system and manage the mailbox.
- Assist with investigation of any sounding fire alarms and emergency procedures and evacuation.
- Report to the Estate Operations Manager any maintenance issues including calling out and providing access to contractors for remedial works and routine servicing and maintenance.
- Patrol the Premium Facilities areas regularly and document any findings.
- Assist with covering Concierge and Parcel Operative breaks as required.
- Investigate first level complaints in relation to the Premium Facilities area.
- Provide regular communication to customers and manage initial queries through to resolution.
- Monitor the Premium Facilities CCTV cameras/ security access, review and report any security/ASB concerns to the Police.
- Light cleaning duties to ensure that the Premium Facilities area presenting well.
- Replenish coffee/tea, bar stock and other consumables in the Premium Facilities area as needed.
- Ensure that the Premium Facilities area is vacated on or before the closing time and that all areas are securely locked.
- Liaise with the cleaning team to address any cleaning deficiencies.
- When the bar staff are on their break, assist with the preparation of drinks and refreshments.
Key requirements:
- Good level of spoken and written English/grammar
- Efficient with Microsoft Office
- Great telephone manner.
- Handle customer enquiries and complaints and willing to perform light cleaning duties.
Our offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.
We welcome applications from all backgrounds – particularly from those who represent the communities we serve.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers
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Premium Facilities Host employer: pinnaclegroup.co.uk
Contact Detail:
pinnaclegroup.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Premium Facilities Host
✨Tip Number 1
Familiarise yourself with Pinnacle Group's values of Trust, Respect, Involve, Challenge, and Deliver Excellence. During your interactions, whether in person or over the phone, demonstrate how you embody these values in your approach to customer service.
✨Tip Number 2
Research the specific amenities and services offered at the Premium Facilities location. Being knowledgeable about what you will be managing will help you answer customer queries confidently and show your commitment to the role.
✨Tip Number 3
Practice your communication skills, especially your telephone manner. Since you'll be handling customer enquiries and complaints, being articulate and friendly over the phone can set you apart from other candidates.
✨Tip Number 4
Prepare for potential scenarios you might face in the role, such as dealing with complaints or emergency procedures. Having a clear plan on how to handle these situations will demonstrate your readiness and professionalism during the interview.
We think you need these skills to ace Premium Facilities Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of the Premium Facilities Host position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Emphasise any previous work that involved handling enquiries, managing bookings, or providing excellent service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific values of Pinnacle Group that resonate with you, such as Trust and Respect, and provide examples of how you embody these values in your work.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at pinnaclegroup.co.uk
✨Showcase Your Customer Service Skills
As a Premium Facilities Host, you'll be the first point of contact for customers. Be prepared to share examples of how you've provided excellent customer service in the past, highlighting your ability to handle enquiries and complaints with professionalism and warmth.
✨Familiarise Yourself with the Role
Make sure you understand the key responsibilities outlined in the job description. Familiarise yourself with the facilities management processes, emergency procedures, and the importance of compliance with safety regulations, as these will likely come up during the interview.
✨Demonstrate Your Communication Skills
Since good spoken and written English is essential, practice articulating your thoughts clearly. You might be asked to role-play a scenario where you handle a customer query or complaint, so be ready to demonstrate your effective communication skills.
✨Emphasise Teamwork and Collaboration
Pinnacle Group values a people-first culture, so be sure to discuss your experience working in teams. Highlight instances where you've collaborated with colleagues to enhance customer experiences or resolve issues, showing that you align with their values of Trust, Respect, and Involvement.
