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For Companies At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and employee development.
- Benefits: Enjoy a competitive salary, uncapped commission, online GP access, and generous family leave.
- Why this job: Flexible work options, supportive culture, and opportunities for career growth make this role exciting.
- Qualifications: No specific experience required; just bring your confidence and people skills!
- Other info: Work in a vibrant team environment with tailored training and community volunteering days.
5Where: Glasgow – Alexander Bain House
Ensure all your application information is up to date and in order before applying for this opportunity.
Full Time: Permanent
Salary: £25,087 rising to £25,684 after 8 months, plus uncapped commission.
Why this job matters
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in EE Glasgow..
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
A great starting salary of £25,087 rising to £25,684 after 8 months of being here, plus incentives and bonuses.
Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
Volunteering days, so you can give back to your local community.
Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Call Center Agent - Uncapped Commission employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Agent - Uncapped Commission
✨Tip Number 1
Familiarize yourself with the products and services offered by EE. Being knowledgeable about what you’ll be discussing with customers will boost your confidence and help you engage more effectively during the interview.
✨Tip Number 2
Practice your communication skills! Since this role involves talking to customers, try role-playing conversations with friends or family to enhance your ability to ask questions and build rapport.
✨Tip Number 3
Highlight any previous experience in customer service or sales during your discussions. Even if it’s informal, showcasing your ability to connect with people can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss how you handle challenges or difficult conversations. Sharing specific examples of how you've successfully navigated tough situations can demonstrate your problem-solving skills and resilience.
We think you need these skills to ace Call Center Agent - Uncapped Commission
Some tips for your application 🫡
Understand the Role: Make sure to read the job description thoroughly. Understand what a Call Center Agent does and how your skills can contribute to enhancing customers' digital lives.
Highlight Relevant Experience: In your application, emphasize any previous experience in sales or customer service. Share specific examples of how you've successfully built relationships or negotiated in past roles.
Show Your Communication Skills: Since this role requires confident communication, make sure your application reflects your ability to engage with people. Use clear and concise language, and consider including a brief personal story that showcases your conversational skills.
Tailor Your CV and Cover Letter: Customize your CV and cover letter for this position. Mention why you are interested in working for EE and how you align with their values, especially regarding flexibility and support for employees.
How to prepare for a job interview at EE
✨Show Your Communication Skills
As a Call Center Agent, strong communication is key. Practice speaking clearly and confidently about your experiences. Be ready to demonstrate how you can engage with customers and build rapport over the phone.
✨Highlight Transferable Skills
Think about your past experiences that relate to this role. Whether it's negotiating with family or building relationships in previous jobs, be prepared to share specific examples that showcase your ability to connect with people.
✨Research the Company and Products
Familiarize yourself with EE's products and services. Showing that you have done your homework will impress the interviewers and help you answer questions more effectively, especially when discussing how you can enhance customers' digital lives.
✨Emphasize Flexibility and Adaptability
Since the role offers flexibility, be sure to express your willingness to adapt to different situations. Share examples of how you've successfully managed changing circumstances in the past, whether in work or personal life.
