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For Companies At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service in a fast-paced shop environment.
- Company: Join the largest employee-owned business in the UK, known for quality and service.
- Benefits: Enjoy flexible working arrangements and a supportive culture that values work-life balance.
- Why this job: Be a key player in creating a positive shopping experience and building customer loyalty.
- Qualifications: Experience in team leadership and a passion for retail are essential; strong communication skills a must.
- Other info: Opportunities for personal growth and making a difference in a collaborative environment.
The predicted salary is between 28800 - 43200 £ per year.
Apply on JLP Jobs – the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.
About the role
As a Team Manager in one of our Waitrose shops, you\’ll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers. Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.
Key Responsibilities
- Oversee the entire day-to-day operation of the shop in a fast-paced environment.
- Use your commercial skills to maximise sales and profit while minimising wastage.
- Ensure high levels of availability, merchandising, and a legal, secure store operation.
- Improve and maintain customer satisfaction.
- Manage your team, including leading, inspiring, organising holidays, and managing absences.
- Create a supportive culture of care, belonging, pace, and productivity.
- Lead partners in delivering and embedding change within your shop.
Essential skills/experience
- Experience leading a team in a fast-paced, customer-focused environment.
- People management skills.
- Passion for and understanding of retail.
- Resilience to support your team through change.
- Ability to influence stakeholders.
- Advanced communication skills.
Desirable skills/experience
- Experience supporting disciplinary and grievance processes.
- Regulatory compliance management.
- Personal Licence Holder.
- Food Hygiene Level 3.
Full Time, 37.5 hours, including early starts, late finishes, evenings, and weekends.
The partnership
We’re the largest employee-owned business in the UK, home of John Lewis and Waitrose. We’re Partners, driven by our purpose to build a happier world. We continue to innovate, adapt, and diversify, always committed to price, quality, and service.
As Partners, we share ownership and responsibility for our success. We foster an environment of kindness, respect, and inclusion, where everyone can thrive. We believe in growing individually and collectively, making a difference together.
Important points to note:
Some roles may require pre-employment vetting, including DBS checks, which will be communicated during recruitment. We encourage quick completion of vetting documents to avoid delays. DBS checks are carried out by a registered body, and additional checks may be necessary for some roles.
Apply early as vacancies may close if we receive a high number of applications.
We support flexible working arrangements to promote work-life balance, including flexible or compressed hours, job sharing, or shorter contracts. Discuss these options with the hiring manager during your interview.
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Team Manager employer: Waitrose & Partners
Contact Detail:
Waitrose & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager
✨Tip Number 1
Familiarise yourself with the Waitrose brand and its values. Understanding what makes their customer service distinctively Waitrose will help you demonstrate your alignment with their mission during interviews.
✨Tip Number 2
Prepare examples of how you've successfully led a team in a fast-paced environment. Highlight specific situations where your leadership made a positive impact on team performance or customer satisfaction.
✨Tip Number 3
Showcase your ability to manage change effectively. Think of instances where you've supported your team through transitions, as this is crucial for the role of Team Manager at Waitrose.
✨Tip Number 4
Network with current or former employees of Waitrose to gain insights into the company culture and expectations. This can provide you with valuable information to discuss during your interview.
We think you need these skills to ace Team Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and essential skills required for the Team Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV showcases your leadership experience in fast-paced, customer-focused environments. Use specific examples that demonstrate your ability to manage teams, influence stakeholders, and improve customer satisfaction.
Write a Strong Cover Letter: In your cover letter, express your passion for retail and your understanding of the Waitrose brand. Highlight your people management skills and resilience, and explain how you can contribute to creating a supportive culture within the team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Waitrose & Partners
✨Showcase Your Leadership Skills
As a Team Manager, your ability to lead and inspire is crucial. Prepare examples of how you've successfully managed teams in the past, highlighting your approach to motivating others and fostering a positive work environment.
✨Demonstrate Customer Focus
John Lewis Partnership values outstanding customer service. Be ready to discuss specific instances where you've improved customer satisfaction or loyalty, and how you plan to maintain these standards in your new role.
✨Understand the Brand
Familiarise yourself with the Waitrose brand and its values. Show that you understand what makes their customer service distinctively Waitrose and how you can contribute to that ethos as a Team Manager.
✨Prepare for Change Management Questions
Given the emphasis on leading change within the shop, be prepared to discuss your experience with managing transitions. Think about challenges you've faced and how you supported your team through those changes.
