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- Tasks: Lead client relationships and drive growth for eCommerce brands.
- Company: Velstar is a dynamic agency focused on scaling eCommerce brands with flair.
- Benefits: Enjoy competitive pay, performance incentives, and a collaborative work culture.
- Why this job: Join a team of experts and make a real impact in the digital commerce space.
- Qualifications: Proven experience in growing client accounts, strong relationship-building skills, and CRM knowledge.
- Other info: This role offers the chance to work with innovative solutions and ambitious clients.
The predicted salary is between 36000 - 60000 £ per year.
At Velstar, we’re not your typical agency, we’re a team of strategists, developers, designers and digital obsessives helping eCommerce brands scale faster, smarter, and with a bit more flair. As we reach for next level growth, we’re on the hunt for a Digital Account Manager/Director who’s got serious client energy, commercial focus, and a passion for performance.
This isn’t about managing clients, it’s about growing them. You\’ll be the strategic lead across a portfolio of ambitious eCommerce brands, spotting opportunities, leading conversations, and working with internal teams to deliver outstanding results.
What you\’ll be doing:
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Be the primary contact for your clients, developing trusted relationships and delivering outstanding service.
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Drive revenue growth through upselling and cross-selling innovative solutions.
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Work closely with internal teams to ensure seamless service delivery and impactful client reporting.
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Identify and implement strategic account plans to maximise client success and business profitability.
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Maintain high-quality client data in HubSpot, ensuring transparency and informed decision-making.
What we\’re looking for:
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A commercially savvy professional with a proven track record of growing client accounts in the digital commerce or SAAS space.
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Strong relationship-building skills and the ability to influence key stakeholders.
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A strategic mindset with the ability to identify opportunities and mitigate risks.
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Experience working with CRM systems like HubSpot.
Why join us?
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A supportive and collaborative environment where your contributions drive real impact
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Competitive compensation package with performance based incentives
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The opportunity to work with thought leading experts and forward thinking clients
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Digital Account Manager / Director employer: Velstar
Contact Detail:
Velstar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Account Manager / Director
✨Tip Number 1
Familiarise yourself with the latest trends in eCommerce and digital marketing. This will not only help you understand the industry better but also allow you to engage in meaningful conversations during interviews, showcasing your passion and knowledge.
✨Tip Number 2
Network with professionals in the digital commerce and SAAS sectors. Attend industry events or join online forums to connect with potential colleagues or mentors who can provide insights and possibly refer you to opportunities at Velstar.
✨Tip Number 3
Demonstrate your relationship-building skills by reaching out to current or former employees of Velstar on platforms like LinkedIn. Engaging with them can give you insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare specific examples of how you've successfully grown client accounts in previous roles. Be ready to discuss these experiences in detail, as they will highlight your strategic mindset and ability to drive revenue growth, which are key for the role at Velstar.
We think you need these skills to ace Digital Account Manager / Director
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of a Digital Account Manager/Director at Velstar. Tailor your application to highlight relevant experiences that align with their needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in growing client accounts, particularly in the digital commerce or SAAS space. Use specific examples to demonstrate your success in upselling and cross-selling solutions.
Showcase Relationship-Building Skills: Velstar values strong relationship-building skills. In your application, provide examples of how you've developed trusted relationships with clients and influenced key stakeholders in previous roles.
Demonstrate Strategic Thinking: Illustrate your strategic mindset by discussing how you've identified opportunities and mitigated risks in past positions. This will show that you can contribute to the growth of eCommerce brands effectively.
How to prepare for a job interview at Velstar
✨Showcase Your Client Management Skills
Since the role focuses on growing client accounts, be prepared to discuss specific examples of how you've successfully managed and developed client relationships in the past. Highlight your ability to upsell and cross-sell solutions that have led to tangible results.
✨Demonstrate Strategic Thinking
The company is looking for someone with a strategic mindset. Be ready to share instances where you've identified opportunities for growth or mitigated risks in previous roles. This will show your potential employer that you can think ahead and plan effectively.
✨Familiarise Yourself with HubSpot
As maintaining high-quality client data in HubSpot is crucial for this position, make sure you understand how to use the platform. If possible, mention any relevant experience you have with CRM systems, particularly HubSpot, during the interview.
✨Prepare Questions About Their Clients
To demonstrate your genuine interest in the role, prepare insightful questions about the eCommerce brands they work with. This shows that you're not just focused on the job itself but are also keen to understand their clients and how you can contribute to their success.
