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- Tasks: Support a government campaign by managing casework activities with precision and care.
- Company: Join a dynamic team in Whitehall, London, dedicated to impactful public service.
- Benefits: Enjoy hybrid working options and a competitive pay rate, disclosed upon application.
- Why this job: Make a difference while developing your skills in a supportive and professional environment.
- Qualifications: Must have active Government Clearance and strong IT skills; previous casework experience preferred.
- Other info: Interviews via MS Teams; open only to contractors, not permanent civil servants.
The predicted salary is between 28800 - 43200 £ per year.
JOB TITLE: Executive Officer Caseworker
REF: FTMT 4473 0408
Pay rate: competitive rate – to be disclosed on application
The role:
We are seekingexperienced EO Caseworkers to support a government campaign on a long-term contract. This is a key role supporting the effective delivery of casework activities, requiring excellent attention to detail, strong IT skills, and the ability to handle sensitive information with discretion.
This hybrid role is based inWhitehall, London , with an initial induction period of 7–10 days onsite, followed by hybrid working (1–3 days in the office per week, subject to business needs).
Key Responsibilities:
As an EO Caseworker, you will:
- Make sound decisions in line with standard operating instructions and procedures, seeking guidance where needed to ensure accuracy.
- Handle sensitive and personal data in accordance with the Data Protection Act 2015, maintaining confidentiality at all times.
- Respond to applicant queries promptly and professionally, showing empathy and arranging translation or interpretation support where required.
- Review and analyse case documentation , requesting additional information from stakeholders when necessary to support accurate decision-making.
- Build and maintain positive relationships with a range of stakeholders to support DARR objectives.
- Maintain accurate records of case notes, correspondence, and supporting documents for auditing and reporting purposes.
- Ensure casework data is complete and up to date to support reporting, workflow monitoring, and resource planning.
- Adhere to governance and compliance protocols to ensure consistent, transparent, and accountable case management.
Whatthe client is looking for:
Essential Skills and Experience:
- ActiveGovernment Clearance(no restrictions) andSole UK National.
- Strong IT skills, including:
- Microsoft 365 (Excel, Word, Teams, SharePoint, Spreadsheets)
- Previouscasework and administrative experience , ideally in a public sector environment such as the Home Office, DWP, or HMRC.
- Excellent attention to detail and professional curiosity.
- This role isonly open to contractors . Permanent civil servants cannot be considered.
- Interviews will be conducted viaMS Teams (one stage) .
- Guaranteed Interview Scheme (GIS) applies for qualifying candidates under the Disability Confident Scheme or Armed Forces Covenant.
- Desirable:
- Familiarity withAtlas/DAX systems .
Important Notes:
- This role isonly open to contractors . Permanent civil servants cannot be considered.
- Interviews will be conducted viaMS Teams (one stage) .
- Guaranteed Interview Scheme (GIS) applies for qualifying candidates under the Disability Confident Scheme or Armed Forces Covenant.
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Executive Officer Caseworker employer: Triumph Consultants Ltd
Contact Detail:
Triumph Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Officer Caseworker
✨Tip Number 1
Make sure you have your Government Clearance sorted before applying. This is a must-have for the role, so double-check that there are no restrictions on your clearance status.
✨Tip Number 2
Brush up on your IT skills, especially with Microsoft 365 tools like Excel and SharePoint. Being proficient in these applications will not only help you in the role but also impress during the interview.
✨Tip Number 3
Familiarise yourself with casework processes and the importance of data protection. Understanding how to handle sensitive information will be crucial, and it shows you're serious about the responsibilities of the role.
✨Tip Number 4
Prepare for the MS Teams interview by practising common interview questions related to casework and stakeholder management. Being able to articulate your experience clearly will set you apart from other candidates.
We think you need these skills to ace Executive Officer Caseworker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, particularly in casework and administrative roles. Emphasise your strong IT skills and attention to detail, as these are crucial for the Executive Officer Caseworker position.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities outlined in the job description. Mention your experience with handling sensitive information and your ability to maintain confidentiality, as well as your familiarity with Microsoft 365.
Highlight Government Clearance: Since the role requires active Government Clearance, make sure to clearly state your clearance status in your application. This will demonstrate your eligibility for the position right from the start.
Prepare for the Interview: As interviews will be conducted via MS Teams, ensure you have a quiet space and a reliable internet connection. Prepare to discuss your previous casework experience and how you handle sensitive data, as well as your approach to building relationships with stakeholders.
How to prepare for a job interview at Triumph Consultants Ltd
✨Showcase Your Attention to Detail
As an EO Caseworker, attention to detail is crucial. Prepare examples from your past experience where your meticulousness made a difference, especially in handling sensitive information or case documentation.
✨Demonstrate IT Proficiency
Familiarise yourself with Microsoft 365 tools, particularly Excel and SharePoint. Be ready to discuss how you've used these tools in previous roles to manage data and streamline processes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your decision-making skills in line with standard operating procedures. Think of scenarios where you had to make sound decisions under pressure and be prepared to explain your thought process.
✨Emphasise Communication Skills
Since the role involves responding to applicant queries and building relationships with stakeholders, prepare to discuss how you’ve effectively communicated in previous roles, especially in challenging situations.
