Global Process Owner, Order to Cash

Select how often (in days) to receive an alert:

Global Process Owner, Order to Cash

Location:

London, ENG, GB, N1C 4AG

Brand: RS Group

Function: Finance

Work Location: Hybrid

About RS Group

Across the industrial design, manufacturing and maintenance worlds, we’re the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses.

We provide global access to an unrivalled range of over 750,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customer’s challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all of our customers and challenge ourselves to provide a seamless procurement experience.

We are one team. We deliver brilliantly. We do the right thing. We make every day better.

These are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people.

Together, we can make great things happen.Aim for amazing and beyond.

Reporting to the Functional Executive Committee Member you will be leading and driving one of the prioritised Global Processes (Order to Cash, Source to Pay, Plan to Fulfil) . As the GPO, you will work with senior leaders within Regions and Functions to deliver substantial, complex process improvements, and building capability for our future business to deliver a scalable and profitable business model.

Role Purpose

To ethically and sustainably improve RS Group performance by delivering substantial process improvements across prioritised processes using recognised improvement methodologies focusing on productivity, cost and customer service improvements; working closely with the global Regional and Functional Commercial Leaders to ensure that we meet RS Group strategic aims. With a focus on executing the key pillar of our strategy around Operational Excellence to achieve our vision to become First Choice

The GPO owns the end to end process across a number of different process teams and regional boundaries. With the support of our Technology Function the GPO has the authority to deliver technological and process changes. The role will work closely with all Functional Programme Directors and other GPO’s to align on ways of working and opportunities.

The role will lead on the standardisation, automation and streamlining of relevant processes to both align with industry best practice and competitive benchmarking. The GPO has ultimate responsibility for the strategic and process performance along with realising its objectives which will be supported and measured by key process indicators

Responsibilities

• Sets and delivers the strategy and main value drivers for the end to end process, contributing to the companies key objectives.
• To lead engagement with the key stakeholders of the processes to identify areas for improvement that will deliver significant benefits across the value streams.
• To develop robust plans to prioritise, manage and deploy improvements across value streams and deliver the improvements in a timely manner demonstrating significant benefits.
• To recommend robust ways of working aligned with Regions & Functions, to execute strategy and build scalable business model
• To identify and support candidates to build capability in process management and Lean Six Sigma training programmes to our accredited LCS standards.
• Provide the leadership that inspires all levels of colleagues to drive an end to end mindset across the business
• Develop the end to end systems strategy for these prioritised processes in partnership with Technology
• Drive process standardisation, implementation and adoption across the e2e processes to enhance efficiencies, effectiveness and drive standardisation
• Be the source of best practice and drive improvements in process and solution design and quality
• Collaborate with other GPOs to ensure end to end integration and consistency and process and systems quality improvements
• Responsible for defining and monitoring service levels and KPIs, including service reviews and dealing with major service events.
• Responsible for managing interactions between the Regions & GSBS, acting as a both a point of contact and escalation route for local teams.
• Works with all the relevant stakeholders, business, talent accounting, legal, business affairs and finance teams to ensure best practice is applied across end to end processes
• Responsible for influencing and aligning multiple stakeholders to ensure consistent and efficient processes are in place, which are aligned to business needs.

How I make a difference in this role

You will be the strategic driver in improving the end to end processes demonstrating benefit though improved cost, quality, and service delivery metrics. Working closely with the Regions you will ensure that improvements are prioritised and planned in a robust way so that there is a clear roadmap for improvements and a benefits delivery plan that demonstrates both delivery and robust benefit realisation. You will work flexibly across the value streams being agile in your delivery approach to ensure we realise the improvement benefits at pace.

• Comprehensive understanding of business and data analysis practices, tools and techniques such as requirements and business modelling.
• Comprehensive leadership of diverse regional and functional teams and development methodologies underpinned by strong commercial experience
• Demonstrable experience of policy implementation, best practice and process improvement with evidence of implementing process standardisation and improvements.
• Ability to simplify and translate complex problems, processes or projects into component parts and to explore them strategically and systematically.
• Effective communication skills, with an ability to influence and align a diverse group of senior stakeholders throughout the organisation.
• Experience of large ERP systems and associated processes (SAP ECC6, S4/Hana, SAP Analytics Cloud and BPC/AFO).
• Experience and extensive knowledge of business operations in a complex, global business, across multiple areas of finance and outsourced functions.
• Experience of audit, control and compliance in a global environment.
• Change management skillset to understand what changes have to be made and how to drive them at every level.
• Excellent stakeholder management and influencing skills and experience in managing conflicting priorities
• Excellent written and spoken communication skills and evidence of concise, structured, thought-through communication
• Cultural sensitivity and significant experience of working in an global environment
• Have a high level of commercial and business acumen and understand the context of the markets RS operate within .

#J-18808-Ljbffr