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- Tasks: Lead a team to ensure valid tickets and provide top-notch customer service.
- Company: Join Carlisle Support Services, a leading provider for top UK brands.
- Benefits: Enjoy competitive pay, health plans, discounts, and career development opportunities.
- Why this job: Make a difference in passenger experiences while developing valuable skills.
- Qualifications: Strong communication skills and GCSE level education required.
- Other info: Flexible hours and full training provided; must be a UK resident for 3 years.
The predicted salary is between 24000 - 36000 £ per year.
Carlisle Support Services is looking for enthusiastic, reliable, and dedicated individuals to join our team, working with our prestigious clients. If this sounds like you and you’re willing to learn new skills to develop your career, we promise to provide full training and all the support you’ll need to succeed.
Chiltern Railways Ltd operates commuter and regional rail passenger services from its central London terminus at Marylebone, along the M40 corridor to destinations in Buckinghamshire, Oxfordshire, Warwickshire, and offers long-distance services to the West Midlands along two routes.
We are seeking a dedicated Revenue Officer to ensure passengers possess valid tickets, reduce ticketless travel, and uphold high standards of customer service.
Main responsibilities include:
- Leading a team of Revenue Protection Officers to minimize fare evasion.
- Handling daily scheduling and operational duties.
- Managing HR issues and acting as the initial investigator.
- Maintaining a professional demeanor consistently.
- Collaborating with agencies such as other TOC staff, Security Officers, and British Transport Police during revenue operations.
- Verifying passengers\’ tickets upon boarding and disembarking.
- Collecting used tickets and facilitating ticket sales when trained.
- Issuing Penalty Fare notices and completing documentation like MG11 statements and Travel Incident Reports.
- Assisting passengers with inquiries and providing train information.
- Representing Carlisle Support Services and our client with excellent customer service.
- Attending court as a professional witness if required.
- Delivering outstanding customer service, especially to vulnerable passengers, with empathy.
- Safeguarding vulnerable passengers according to guidelines.
- Communicating effectively for passenger interactions and incident reporting.
- Managing conflicts and diffusing situations appropriately.
- Prioritizing safety, identifying concerns, and ensuring safe working practices.
- Maintaining confidentiality of all information related to duty performance.
- Adhering to accident and incident reporting procedures.
- Fulfilling additional duties as reasonably expected by management or clients.
Experience, Knowledge, Qualifications, and Training:
- Strong communication skills, both written and oral.
- Proficiency in IT, including software for penalty issuance and report creation.
- Excellent interpersonal and customer service skills.
- Ability to work independently and responsibly.
- Following procedures in verbal, written, and online forms.
- Educated to GCSE level or equivalent.
- Flexible in working hours.
Safety Responsibilities:
- Adherence to Transport & Works Act (Alcohol and Drugs) requirements.
- Regular safety and security checks.
- Compliance with emergency plans and procedures.
- Taking reasonable care of personal and others\’ safety.
- Reporting to work under influence policies.
- Wearing uniform and PPE during duty.
You must also be:
- A resident in the UK for at least 3 years.
- Eligible to work full-time in the UK without restrictions.
This is us:
Join a leading support services provider working with top UK brands like Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and more.
Carlisle employs over 5,000 staff across the UK delivering various support services.
Apply today to start an exciting career with recognition schemes and progression opportunities to help you reach your potential.
The benefits include:
- Competitive hourly pay, paid monthly.
- Company Pension Scheme after qualifying period.
- Health and Wellbeing Plans.
- Wagestream for financial flexibility.
- Discounts and rewards through Fizz Benefits.
- Full induction, ongoing training, and career development.
- Quality uniform and equipment.
- Funded SIA top-up training.
- Employee Assistance Program.
- Refer a Friend Scheme.
Equality, Diversity, and Inclusion:
We are committed to promoting equality, diversity, and inclusion in all employment aspects. People are judged solely on merit and ability.
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Revenue Protection Officer employer: Carlisle Support Services
Contact Detail:
Carlisle Support Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Protection Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Revenue Protection Officer. Understanding the nuances of ticket verification, fare evasion minimisation, and customer service will help you stand out during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Demonstrate your commitment to safety and customer service in your conversations. Highlight any past experiences where you've successfully managed conflicts or provided exceptional service, as these are crucial skills for this role.
✨Tip Number 4
Be prepared to discuss how you would handle specific scenarios related to ticketing and passenger interactions. Practising responses to potential situational questions can give you an edge in the interview process.
We think you need these skills to ace Revenue Protection Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Revenue Protection Officer. Tailor your application to highlight relevant skills and experiences that align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your communication skills, customer service experience, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle the responsibilities listed in the job description.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that showcase your ability to work independently, manage conflicts, and provide excellent customer service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Carlisle Support Services
✨Show Your Enthusiasm
Make sure to express your enthusiasm for the role of Revenue Protection Officer. Talk about why you’re excited to work with Carlisle Support Services and how you can contribute to their mission of providing excellent customer service.
✨Demonstrate Strong Communication Skills
Since strong communication is key in this role, prepare examples of how you've effectively communicated in previous jobs. Be ready to discuss how you would handle passenger inquiries and manage conflicts.
✨Highlight Your Customer Service Experience
Be prepared to share specific instances where you provided outstanding customer service. This could include dealing with difficult situations or helping vulnerable passengers, which is crucial for this position.
✨Familiarise Yourself with Relevant Procedures
Understand the procedures related to ticket verification, penalty fare issuance, and incident reporting. Showing that you are knowledgeable about these processes will demonstrate your readiness for the role.
