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- Tasks: Guide new clients through implementing safety solutions and provide training on products.
- Company: Join Blackline Safety, a leader in wireless safety products dedicated to saving lives.
- Benefits: Enjoy competitive salary, vacation, medical benefits, and a stock purchase plan.
- Why this job: Make an immediate impact in a dynamic team while fostering client relationships.
- Qualifications: Strong communication skills and project coordination experience preferred; entry-level candidates welcome.
- Other info: Fluency in additional languages like French or Spanish is a plus.
The predicted salary is between 30000 - 42000 £ per year.
Blackline Safety is seeking a dynamic and driven Implementation Coordinator to join our team. In this pivotal role, you will be at the forefront of welcoming new clients to Blackline, guiding them through the implementation of our safety solutions. Your primary focus will be helping customers navigate configurable options and make informed decisions that best suit their organizational needs. With a world-class portfolio of products, we need someone who is passionate about safety and excited to make an immediate impact from day one.
WHO ARE YOU?
- Detail-oriented ensuring accurate and thorough execution of implementations from start to finish.
- Customer-centric, placing clients needs at the core of your decisions and actions.
- Adaptable and thrive in fast-paced environments, adjusting to changing priorities.
- Organized and excel at managing multiple tasks and deadlines, keeping projects on track while maintaining high standards of quality.
- A self-starter with the drive to take initiative, overcome challenges, and deliver exceptional results.
- Positive person, committed to building relationships and fostering strong connections with clients.
- A proactive listener, seeking feedback to foster continuous improvements.
- A collaborative team player, taking ownership to drive collective success.
WHAT WILL YOU DO?
- Serve as the primary contact for new Blackline clients and those undergoing major account changes, ensuring smooth and successful implementations.
- Understand client needs by gathering requirements for successful deployments and providing effective change management support.
- Lead the setup of customized online account structures, ensuring optimal configurations for each client.
- Provide comprehensive training on hardware, software, and data analytics to help clients fully leverage Blackline’s products and service.
- Build strong, lasting relationships with clients from day one, setting the stage for ongoing success and collaboration.
RESPONSIBILITIES
- Manage multiple deployments simultaneously, ensuring on-time delivery and scope adherence.
- Oversee the full project lifecycle, from initiation through to execution, resolving any challenges that arise.
- Design custom account structures tailored to client needs, optimizing usage, growth, and transparency.
- Lead engaging training sessions for both end-users and executives, in-person and online.
- Stay up to date with Blackline’s offerings, becoming an expert on products and best implementation practices.
- Proactively manage client expectations, providing strategic recommendations and ensuring alignment throughout project delivery.
- Continuously seek process improvements to drive efficiency and enhance effectiveness.
- Support field trials and new product rollouts, working with teams to ensure clear communication and smooth transitions.
- Share key insights and learnings with internal teams to drive continuous improvement.
SKILLS AND PREREQUISITES:
- Strong communication skills, able to engage and build rapport with stakeholders at all levels.
- Project coordination experience, or entry-level candidates eager to learn also considered.
- Superior organizational skills, able to manage 50+ clients and projects simultaneously, adjusting priorities as needed.
- Tech savvy and able to quickly learn Blackline’s product offerings.
- Detail-oriented and accurate, ensuring high quality execution of all tasks.
- Proficient in Microsoft Suite, CRM & ERP systems, and project management tools.
- Ability to travel as needed.
- Additional language skills are considered an asset: Spanish, French, Italian, German, and Arabic.
BLACKLINE SAFETY OFFERS:
- An exciting high-growth environment.
- An experienced, dynamic and motivated team.
- Supportive, challenging and collaborative work.
- Competitive salary and vacation.
- Medical, dental and drug benefits.
- Company stock purchase plan with matching contributions.
About Blackline Safety
Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet. Blackline’s products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas. Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSX: BLN). To learn more about our company visit www.blacklinesafety.com
Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.
Disclaimer:
Please be advised that Blackline Safety does not request payment or personal financial information at any stage of the recruitment process. Be cautious of any unsolicited job offers or communications that appear suspicious.
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Client Implementation Coordinator (French Speaking Role) employer: Internetwork Expert
Contact Detail:
Internetwork Expert Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Implementation Coordinator (French Speaking Role)
✨Tip Number 1
Familiarise yourself with Blackline Safety's products and services. Understanding their safety solutions will not only help you during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Brush up on your project management skills. Since the role involves managing multiple deployments, showcasing your ability to coordinate projects effectively will set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, especially in French. As this is a French-speaking role, being able to engage with clients fluently will be crucial in building strong relationships and ensuring successful implementations.
✨Tip Number 4
Prepare examples of how you've successfully managed client expectations in the past. Being able to share specific instances where you've provided strategic recommendations will highlight your customer-centric approach.
We think you need these skills to ace Client Implementation Coordinator (French Speaking Role)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Client Implementation Coordinator role. Emphasise your customer-centric approach, project coordination experience, and any language skills, particularly in French.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for safety and your ability to manage multiple projects. Use specific examples from your past experiences to demonstrate how you meet the qualifications outlined in the job description.
Highlight Communication Skills: Since strong communication is key for this role, ensure your application reflects your ability to engage with clients and stakeholders. Mention any relevant experiences where you successfully built relationships or facilitated training sessions.
Showcase Adaptability: In your application, provide examples of how you've thrived in fast-paced environments and adapted to changing priorities. This will demonstrate your ability to handle the dynamic nature of the role at Blackline Safety.
How to prepare for a job interview at Internetwork Expert
✨Showcase Your Customer-Centric Approach
As a Client Implementation Coordinator, your ability to prioritise client needs is crucial. Prepare examples of how you've successfully managed client relationships in the past, demonstrating your commitment to understanding and addressing their requirements.
✨Demonstrate Your Organisational Skills
This role requires managing multiple projects simultaneously. Be ready to discuss your strategies for staying organised and ensuring timely delivery. Consider sharing specific tools or methods you use to keep track of tasks and deadlines.
✨Highlight Your Adaptability
Fast-paced environments are part of the job. Prepare to discuss situations where you've had to adapt quickly to changing priorities or unexpected challenges, showcasing your flexibility and problem-solving skills.
✨Prepare for Technical Questions
Since the role involves understanding Blackline's products and services, brush up on their offerings. Be prepared to discuss how you would approach training clients on these products, and consider any relevant technical experience you can share.
