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- Tasks: Join our team as an Apprentice Client Support Administrator, assisting with client benefits management.
- Company: Mercer is a global leader in health and benefits, helping clients navigate complex employee needs.
- Benefits: Enjoy a comprehensive training programme, career advancement opportunities, and a flexible hybrid work environment.
- Why this job: Kickstart your career in financial services with a supportive team and diverse culture.
- Qualifications: 5 GCSEs at Grades 9 – 4, including English and Maths; customer service experience preferred.
- Other info: Work in a collaborative environment with experienced colleagues and gain industry-recognised qualifications.
Mercer Birmingham, England, United Kingdom
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Mercer Birmingham, England, United Kingdom
1 day ago Be among the first 25 applicants
Join to apply for the Apprentice Client Support Administrator role at Mercer
Apprentice/Trainee Client Support Administrator
Mercer Marsh Benefits (MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits. MMB is a global leader in the health and benefits marketplace. Operating in 135 countries, our team of specialists design benefits solutions that meet the needs of businesses and their people, drawing from global intelligence and adapting that wealth of experience to local markets.
MMB provides insights, advice and technology-driven solutions to help build brighter futures for our clients, colleagues and communities.
Together, we are redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. For more information about MMB, visit https://www.mercer.com/en-gb/solutions/health-and-benefits/
We are seeking Trainee Client Support Administrators to join our healthcare, protection and pensions teams in Bristol, Birmingham and Chichester commencing Monday 13th October 2025. This successful division of our business is dedicated to supporting clients with all aspects of the management of their employee benefits. This is an excellent opportunity to advance your career with a world-leading professional services firm.
What can you expect?
- A fantastic opportunity to work in a varied and challenging client support role in which you will be an integral part of the success of MMB, offering a great opportunity to begin a career within Financial Services
- An opportunity to work as part of a wider team to provide account support to our clients for their employee benefits, including preparing quote requests, processing renewals and drafting recommendation reports
- The role will help to support the consulting team in gathering, organising and analysing data to be used to manage client employee benefit schemes
- Hold responsibility for partnering with internal/external stakeholders to deliver a market-leading service for our clients
- Be led by approachable, friendly, and professional leaders where your progression and career development goals will be encouraged
- Help us to champion continuous improvement within your team/location
- Respond to client and provider queries (verbal and written), with support as appropriate in line with service level agreements
- The expectation to develop and maintain appropriate technical and market knowledge
- Attend client meetings, as required
What you need to have:
- 5 GCSE’s at Grades 9 – 4 (including English & Maths)
- Right to Work in the UK or Republic of Ireland (no visa sponsorship provided)
- Previous experience within a client/customer facing role, gained within a similar role or working in environments such as (but not limited to) retail or hospitality
- A good understanding of Microsoft applications such as Excel, Word and Outlook
- Excellent written and oral communication skills, with the ability to build rapport with colleagues and clients
- Excellent planning and organisation skills with the ability to work to deadlines and prioritise responsibilities
- Ability to work independently and as part of a team,
- Being able to demonstrate enthusiasm and pride in delivering high quality work and customer service
- Intellectual curiosity; seeking opportunities to develop new skills
What makes you stand out:
- Team player with a willingness to share ideas, knowledge and experiences
- Demonstrate enthusiasm and pride in maintaining a high standard of work
- Keen interest to work in a diverse and collaborative environment
- Good attention to detail
- Ability to multitask and prioritise responsibilities
Why join our team?
- A comprehensive training program to give you the technical knowledge and process understanding to thrive in your role
- An opportunity to complete an apprenticeship that includes the industry recognised Certificate of Insurance (CII) qualification
- Excellent development, career mobility and advancement opportunities
- Learning and challenging yourself every day, throughout your career
- Exposure to working with some of the most experienced colleagues in the industry
- Open, positive culture where diversity is valued and celebrated
Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
R_318262
Seniority level
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Seniority level
Not Applicable
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Insurance and Business Consulting and Services
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Apprentice Client Support Administrator employer: Mercer
Contact Detail:
Mercer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Client Support Administrator
✨Tip Number 1
Familiarise yourself with Mercer and its services. Understanding their approach to employee benefits and client support will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Mercer on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Apprentice Client Support Administrator position.
✨Tip Number 3
Prepare to discuss your previous customer-facing experiences. Think of specific examples where you successfully handled client queries or provided excellent service, as this will showcase your suitability for a client support role.
✨Tip Number 4
Demonstrate your enthusiasm for continuous learning. Since this role includes an apprenticeship, expressing your eagerness to develop new skills and gain industry knowledge will make you stand out as a candidate who is committed to growth.
We think you need these skills to ace Apprentice Client Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any customer-facing roles or skills that align with the responsibilities of a Client Support Administrator. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Mercer that attract you, such as their commitment to diversity and professional development opportunities.
Highlight Relevant Skills: Emphasise your communication skills, attention to detail, and ability to work in a team. Provide examples of how you've successfully managed tasks or projects in previous roles that relate to client support.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Mercer
✨Research Mercer and MMB
Before your interview, take some time to understand Mercer and its subsidiary, MMB. Familiarise yourself with their services, values, and recent news. This will help you demonstrate your genuine interest in the company and how you can contribute to their mission.
✨Showcase Your Customer Service Skills
Since the role involves client support, be prepared to discuss your previous experiences in customer-facing roles. Highlight specific examples where you successfully resolved issues or provided excellent service, as this will show your ability to thrive in a client-centric environment.
✨Demonstrate Technical Proficiency
The job requires a good understanding of Microsoft applications like Excel, Word, and Outlook. Be ready to discuss your experience with these tools and how you've used them in past roles. If possible, mention any specific projects where you utilised these skills effectively.
✨Prepare Questions for Your Interviewers
Having thoughtful questions prepared shows your enthusiasm and engagement. Ask about the team dynamics, training opportunities, or what success looks like in the role. This not only helps you gather important information but also leaves a positive impression on your interviewers.
