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- Tasks: Lead a team supporting residents facing addiction and homelessness, ensuring high-quality service delivery.
- Company: Join Social Interest Group, a not-for-profit transforming lives through empowering change across London.
- Benefits: Enjoy 25 days annual leave, training opportunities, mental health support, and discounts on events.
- Why this job: Make a real impact in people's lives while working in an inclusive and supportive environment.
- Qualifications: Previous leadership experience and knowledge of substance misuse are essential; flexibility is key.
- Other info: This role requires stair access and may involve weekend and evening shifts.
The predicted salary is between 30000 - 42000 £ per year.
Shift Pattern
37.5 hours per week Monday to Friday 09:00 – 17:00. You may be required to work outside these hours as per service and resident requirements, as well as be part of the out of hours on call rota for managers.
About the Role
Join and lead our brand new Mental Health Service which is due to go live April 2026! The service is a step-down service, which provides short-stay, trauma-informed alternative to hospital admission and facilities. The service forms part of a wider integrated initiative for urgent and emergency care. The team will support our residents who are at risk of admission but can be supported outside of mental health hospital settings, by providing tailored support to them to help them overcome their personal barriers, and achieve their goals, to live more fulfilled lives and independent living.
Responsibilities
In this role, you will lead the team by providing overall leadership to the service and line management responsibilities to support, enable, and empower your team to deliver high quality support to our residents. You will drive service outcomes in line with contractual requirements, ensuring quality and consistency within a trauma and psychologically informed environment. You will ensure the service runs smoothly in collaboration with the team, wider teams, and external partners. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Line management and leadership, offering guidance and support throughout the employee lifecycle, fostering a supportive leadership culture focused on staff wellbeing, learning, and development.
- Encourage productivity, engagement, and wellbeing of the team through regular check-ins, training, meetings, and supervisions.
- Support with day to day tasks within the service, supporting the team to deliver the best possible outcomes with their residents.
- Lead the day to day operational delivery of the service.
- Risk Management ownership, ensuring processes and policies are followed.
- Property and housing management, ensuring accommodation standards, timely maintenance and reporting.
- Striving to ensure excellence and quality in our service delivery.
- Financial Management of service budget with cost saving mechanisms.
Qualifications
- Previous leadership experience, and ability to take responsibility for the full service, ensuring service outcomes, KPI\’s and requirements are met.
- Demonstratable experience in leading a service/team in a similar capacity.
- Previous experience in supporting those who struggle with their mental health, ideally in a similar environment.
- Ability to provide high quality support and line management to staff.
- Ability to motivate and empower a team to achieve KPI\’s.
- Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries.
- Ability to promote the service externally to enhance reputation in the area and with partner organisations.
- Ability to work flexibly to meet the demands and needs of the service. For example, Provide an emergency on call service as and when required in case of emergency.
- IT proficiency – we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software.
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency.
Benefits
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
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Service Manager employer: Social Interest Group
Contact Detail:
Social Interest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Familiarise yourself with the specific challenges faced by residents in temporary housing, particularly those dealing with substance misuse. Understanding these issues will help you connect with the team and demonstrate your commitment to empowering individuals.
✨Tip Number 2
Highlight any previous leadership experience you have, especially in social care or similar environments. Be prepared to discuss how you've motivated teams and managed complex situations effectively.
✨Tip Number 3
Showcase your knowledge of trauma-informed care and how it can be applied in practice. This will resonate well with the values of our organisation and illustrate your alignment with our mission.
✨Tip Number 4
Be ready to discuss your approach to risk management and compliance. Providing examples of how you've ensured adherence to policies and improved service delivery will set you apart from other candidates.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Service Manager position. Tailor your application to highlight your relevant experience in managing teams and supporting individuals facing challenges.
Craft a Compelling CV: Your CV should clearly outline your leadership experience, knowledge of substance misuse, and any relevant qualifications. Use bullet points for clarity and ensure it is well-structured to make it easy for the hiring team to read.
Write a Strong Cover Letter: In your cover letter, express your passion for empowering individuals and your commitment to delivering high-quality support. Provide specific examples of how you've successfully led teams or managed similar services in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Social Interest Group
✨Understand the Role and Its Challenges
Before the interview, make sure you thoroughly understand the responsibilities of a Service Manager, especially in relation to substance misuse and homelessness. Be prepared to discuss how your experience aligns with these challenges and how you can contribute to empowering residents.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team. Highlight your previous leadership experiences and provide examples of how you've motivated and supported your team in achieving goals. Discuss any specific strategies you've used to manage performance and foster a positive work environment.
✨Demonstrate Your Knowledge of Compliance
Familiarise yourself with the regulatory compliance requirements relevant to supported housing services. Be ready to discuss how you would ensure that the service meets all necessary standards and how you would handle risk management effectively.
✨Prepare Questions About the Organisation
Show your interest in the organisation by preparing thoughtful questions about their values, mission, and future plans. This not only demonstrates your enthusiasm for the role but also helps you assess if the organisation aligns with your own values and career goals.
