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For Companies At a Glance
- Tasks: Handle inbound and outbound calls, ensuring top-notch customer service.
- Company: Join Origin Multilingual, a leader in the healthcare industry.
- Benefits: Enjoy remote work, gym discounts, and a contributory pension scheme.
- Why this job: Be part of a supportive culture while making a real impact on customers' lives.
- Qualifications: Fluent in German, with strong communication skills; experience preferred but not essential.
- Other info: Flexible shifts available, with opportunities for personal growth.
The predicted salary is between 26500 - 27000 £ per year.
Job Description
German Customer Service Representative – (Hybrid, mostly remote)
Location: Cambridge (Remote and 1 x per month in the Office)
Client Profile:
Origin Multilingual is proud to announce, we are searching for a German Speaking
Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time and permanent basis.
Key Purpose
The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge.
Key Responsibilities:
● Answering calls from existing and new customers
● Proactively dealing with all queries relating to the business
● Taking orders and bookings via external and internal calls
● Managing email queries
● A professional approach with the ability to build rapport with each customer
● Demonstrating extensive knowledge on all product ranges
● Facilitating calls from B2B and B2C
Personal Specification
The successful candidate for the position, will have the following competences:
● Previous experience in a similar role (preferred but not essential)
● Customer service experience (preferred but not essential)
● Self-motivated, with a ‘can do’ attitude
● Attention to detail with high level of communication skills is essential
● German Fluent speaker
● Computer literacy
● A passion to deliver the highest quality for our client’s customers
Different shifts available:
—
Shift 1 – 5 week rotation (Late Sat) – £26,575
Week 1: Monday to Friday. 07:00 – 15:15
Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 –20:00
Week 3: Monday to Friday. 11:00 – 19:15
Week 4: Monday, Tuesday, Wednesday, Thursday. 08:00 – 16:15 and Saturday 09:45-18:00
Week 5: Monday to Friday. 11:45 – 20:00
Shift 2 – 5 week rotation (Standard) £26,500
Week 1: Monday to Friday. 07:00 – 15:15 UK Time
Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45 UK Time
Week 3: Monday to Friday. 11:00 – 19:15 UK Tim
Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15 UK Time
Week 5: Monday to Friday. 11:45 – 20:00 UK Time
Shift 3 – 2 week rotation £26,400
Week 1: Monday to Friday, 09:45 – 18:00 UK Time
Week 2: Monday to Thursday, 09:45 – 18:00 UK Time & Saturday, 08:00 – 16:15 UK Time
—
Additional benefits:
● Contributory pension scheme of up to 6%
● Opportunity to buy & sell holiday
● Gym membership discounts
● Contributory hospital and health cash plan
● Cycle2Work scheme
● Eye care vouchers
● Free monthly nutritional and personal care products
● Life assurance
● Discounts at leading brands and retailers
Contact Detail:
Origin Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Customer Service Representative - (Hybrid, mostly remote)
✨Tip Number 1
Familiarise yourself with the healthcare industry and the specific products offered by the company. This knowledge will help you answer customer queries confidently and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice your German language skills, especially in a customer service context. Being fluent is essential, so consider role-playing common customer interactions to enhance your communication abilities.
✨Tip Number 3
Showcase your ability to build rapport with customers during any interviews or discussions. Think of examples from past experiences where you successfully connected with customers and resolved their issues.
✨Tip Number 4
Be prepared to discuss your computer literacy and how you've used technology in previous roles. Highlight any experience with customer service software or tools that could be relevant to this position.
We think you need these skills to ace German Customer Service Representative - (Hybrid, mostly remote)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any language skills, particularly your fluency in German. Emphasise your ability to handle calls and manage queries effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the healthcare industry. Mention specific examples of how you've added value in previous roles.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as attention to detail, communication skills, and computer literacy. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Origin Recruitment Ltd
✨Brush Up on Your German
Since this role requires fluency in German, make sure to practice your language skills before the interview. Be prepared to answer questions in German and demonstrate your ability to communicate effectively with customers.
✨Know the Product Range
Familiarise yourself with the products and services offered by the company. This will not only help you answer questions confidently but also show your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight your ability to handle queries, build rapport, and resolve issues efficiently, as these are key aspects of the job.
✨Demonstrate a 'Can Do' Attitude
The job description mentions a self-motivated and positive attitude. During the interview, convey your enthusiasm for the role and your willingness to tackle challenges head-on, which will resonate well with the interviewers.
