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For Companies At a Glance
- Tasks: Provide first and second line IT support, troubleshoot issues, and manage service desk operations.
- Company: Join a rapidly growing company in the Utilities sector with a strong commitment to employee development.
- Benefits: Enjoy an annual bonus, 30 days leave, enhanced maternity, and free parking.
- Why this job: Be part of a supportive team that values progression and offers a dynamic work environment.
- Qualifications: Previous IT Technician experience and familiarity with Windows systems; ITIL certification is a plus.
- Other info: This role is perfect for tech-savvy individuals looking to make an impact in a thriving company.
The predicted salary is between 22000 - 28000 £ per year.
Job Description
IT Technician | Exeter | £26,000 – £28,000 |
1ST Line Support | 2nd Line Support | ITIL | Windows Server
Opus are supporting a long standing client in their search for an IT technician as they are growing their Support teams.
This company are within the Utilities space and are growing at a very quick pace!
You will be at the forefront of supporting colleagues with various technical issues and troubleshoot and escalate where necessary.
As a IT Technician you will be utilising ITIL management processes to track and priorities tickets, resolve incidents and requests with agreed SLA's and play a pivotal role in leading the day-to-day operations of the Service Desk, providing first-line IT support.
Experience needed –
- Previous experience as an IT Technician or similar
- Working with Windows systems
If you hold any certifications like ITIL this will put you in a strong position.
Benefits include –
- Annual bonus
- Solid pension (7%)
- 30 days annual leave
- Option to buy more holiday
- Enhanced maternity
- Free parking
- And so much more
If you want a company that values progression and their people this could be a great role for you.
If you want to find out more, please apply or send your CV to (see below)
IT Technician | Exeter | £26,000 - £28,000 employer: Opus Recruitment Solutions Ltd
Contact Detail:
Opus Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician | Exeter | £26,000 - £28,000
✨Tip Number 1
Familiarise yourself with ITIL processes, as this role heavily relies on them. Understanding how to track and prioritise tickets will show your potential employer that you can hit the ground running.
✨Tip Number 2
Brush up on your Windows Server knowledge. Since the job requires working with Windows systems, demonstrating your expertise in this area during any discussions will make you stand out.
✨Tip Number 3
Prepare to discuss your previous experience in IT support. Be ready to share specific examples of how you've resolved technical issues and improved service delivery in past roles.
✨Tip Number 4
Highlight any relevant certifications, especially ITIL. If you have these qualifications, make sure to mention them in conversations or interviews, as they can significantly boost your candidacy.
We think you need these skills to ace IT Technician | Exeter | £26,000 - £28,000
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as an IT Technician. Focus on your skills in 1st and 2nd line support, familiarity with Windows systems, and any ITIL certifications you may have.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your previous experience in IT support, your understanding of ITIL processes, and how you can contribute to the company's growth.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved technical issues in the past. This will demonstrate your ability to troubleshoot effectively and manage incidents under pressure.
Highlight Teamwork and Communication: Since you'll be supporting colleagues, emphasise your teamwork and communication skills in your application. Mention any experiences where you've collaborated with others to solve IT problems or improve service delivery.
How to prepare for a job interview at Opus Recruitment Solutions Ltd
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows systems and any relevant IT certifications, such as ITIL. Be prepared to discuss specific technical issues you've resolved in the past and how you approached them.
✨Understand ITIL Processes
Since the role involves utilising ITIL management processes, brush up on these concepts before the interview. Be ready to explain how you have applied ITIL principles in previous roles, particularly in ticket tracking and incident resolution.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully troubleshot technical issues in a fast-paced environment. Employers will be looking for your ability to think critically and resolve problems efficiently.
✨Express Enthusiasm for Growth
This company values progression, so convey your eagerness to grow within the role. Discuss your career aspirations and how they align with the company's goals, showing that you're committed to contributing to their success.
