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For Companies At a Glance
- Tasks: Assist customers with service inquiries and ensure their needs are met.
- Company: Join a prestigious Land Rover dealership known for excellence in customer service.
- Benefits: Enjoy a competitive salary, bonuses, and a supportive work environment.
- Why this job: Be part of a dynamic team that values customer satisfaction and teamwork.
- Qualifications: Experience in customer service is preferred; passion for cars is a plus.
- Other info: Work Monday to Friday with occasional Saturdays; great opportunity for growth.
The predicted salary is between 33600 - 42000 £ per year.
Job Introduction We are recruiting for a
Service Advisor
to join our
Land Rover
Dealership in
Droitwich. The hours of work are Monday – Friday, 08:00 – 18:00 as well as working Saturdays on a rota basis. Basic salary up to £28,000 plus benefits with bonus OTE of £37,000. You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services. Role and Responsibilities Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover. Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls. Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time. About you You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers A well-presented individual with a desire, attitude and character to succeed Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential. Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided. What we offer 25 days holiday plus bank holidays Company Pension Wellness Programme Sick Pay Group life insurance Staff discount on car servicing Listers Benefits
discounts on retailers, restaurants, cinemas & holidays Long service and loyalty incentives Staff referral scheme In-house, manufacturer & professional qualifications Company Events Why Listers? Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK Theres a reason why this is the case, actually theres over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the worlds most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.
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Land Rover Service Advisor employer: Listers
Contact Detail:
Listers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Land Rover Service Advisor
✨Tip Number 1
Familiarise yourself with Land Rover's brand values and customer service standards. This knowledge will help you demonstrate your alignment with the company's ethos during any discussions.
✨Tip Number 2
Prepare to discuss your experience in high-pressure environments. Think of specific examples where you've successfully managed customer expectations or resolved issues quickly, as this is crucial for a Service Advisor role.
✨Tip Number 3
Network with current or former employees of the dealership. They can provide insights into the company culture and what they look for in a successful candidate, which can give you an edge in your application.
✨Tip Number 4
Showcase your passion for the automotive industry, particularly for Land Rover vehicles. Being able to discuss recent models or innovations can set you apart and show your enthusiasm for the brand.
We think you need these skills to ace Land Rover Service Advisor
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Service Advisor at a Land Rover dealership. Highlight your experience in customer service and any relevant automotive knowledge in your application.
Tailor Your CV: Make sure your CV reflects your skills and experiences that are most relevant to the Service Advisor position. Emphasise your ability to handle customer inquiries and manage service bookings efficiently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to customer satisfaction. Mention specific examples of how you've excelled in similar roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, as well as ensuring that all information is clear and concise.
How to prepare for a job interview at Listers
✨Know Your Product
Familiarise yourself with Land Rover vehicles and their features. Being able to discuss specific models and their benefits will show your passion for the brand and impress the interviewers.
✨Customer Service Focus
Prepare examples of how you've delivered exceptional customer service in previous roles. Highlighting your ability to handle demanding situations will demonstrate that you can thrive in a busy environment.
✨Understand the Role
Research the responsibilities of a Service Advisor. Be ready to discuss how your skills align with the job requirements, particularly in managing customer expectations and coordinating service schedules.
✨Dress the Part
Make sure to dress professionally for the interview. A smart appearance reflects your seriousness about the role and aligns with the high standards expected at a Land Rover dealership.
