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- Tasks: Support client projects, manage communications, and maintain programme data.
- Company: Join a leading business known for exceptional customer experiences and a stellar client list.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a passionate team that values customer satisfaction and innovation.
- Qualifications: Up to 2 years of experience in a similar role, agency or client-side background preferred.
- Other info: Commutable from Milton Keynes, Bedford, Northampton, Newport Pagnell, and Buckingham.
The predicted salary is between 28800 - 43200 £ per year.
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This range is provided by DataCareers. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Client Account Executive
Permanent/Full time
Location: Newport Pagnell (2-3 days working in Office)
My client are looking for someone passionate about delivering top notch customer service, wanting to work within a busy and growing business with up to 2 years professional experience.
This business is at the top of their game when it comes to providing excellent customer experiences, whether it be through their Events or Reward Programmes or Channel Incentives and boast a huge and very impressive client list.
This role requires you to play a key support role in the delivery of client projects, including client liaison, contact with internal resource departments and external suppliers.
Key Purpose & Responsibilities:
- To support and deliver communication plans either by developing the plan, copy writing the communications, proofreading, editing and sending the communication via email and text.
- To surpass both internal and external customer expectations.
- To take overall responsibility for the management of programme data.
- Responsible for maintenance of the database(s).
- Assist in the creation of design briefs.
- Responsible for the management of website content for the programme through a CMS.
Key Skills:
- Excellent attention to detail.
- Strong sense of urgency.
- Driven to exceed expectations.
- Excellent relationship builder.
- Good organisational skills.
This role would suit someone coming from either an agency or client-side background from a similar role having has experience interacting and managing client expectations.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service
Industries
Administrative and Support Services
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Contact Detail:
DataCareers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Executive
✨Tip Number 1
Familiarise yourself with the company's client list and their services. Understanding their key clients and how they deliver customer experiences will help you tailor your conversations during interviews.
✨Tip Number 2
Showcase your organisational skills by preparing a mock communication plan or project outline relevant to the role. This demonstrates your proactive approach and ability to manage client expectations effectively.
✨Tip Number 3
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare examples of how you've exceeded customer expectations in previous roles. Be ready to discuss specific situations where your attention to detail and relationship-building skills made a difference.
We think you need these skills to ace Client Account Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and project management. Emphasise any roles where you have successfully managed client expectations or delivered communication plans.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering excellent customer service. Mention specific examples from your past experiences that demonstrate your attention to detail and ability to exceed expectations.
Showcase Relevant Skills: Clearly outline your organisational skills and relationship-building abilities in your application. Use bullet points to make these skills stand out, especially if you have experience with CMS or database management.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial for this role.
How to prepare for a job interview at DataCareers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to meet client needs, as this aligns perfectly with the company's values.
✨Demonstrate Attention to Detail
Given the importance of detail in this role, prepare to discuss how you ensure accuracy in your work. Bring examples of how you've successfully managed data or communications in previous positions, highlighting your proofreading and editing skills.
✨Highlight Your Organisational Skills
Be ready to talk about how you manage multiple tasks and projects simultaneously. Discuss any tools or methods you use to stay organised, especially in a busy environment, as this will show your ability to thrive in their fast-paced setting.
✨Prepare for Relationship Building Questions
Since building relationships is key in this role, think of instances where you've successfully built rapport with clients or colleagues. Be prepared to discuss your approach to managing expectations and resolving conflicts, showcasing your interpersonal skills.
