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- Tasks: Maintain and service fire and security systems for clients across the UK.
- Company: Trinity Fire & Security Systems is a leading provider in fire and security solutions.
- Benefits: Enjoy competitive salary, uncapped commission, paid overtime, and employee discounts.
- Why this job: Join a supportive team, gain industry certifications, and make a real impact in safety.
- Qualifications: Experience with fire, security, CCTV, and access control systems is preferred.
- Other info: Opportunities for training and career progression are available.
The predicted salary is between 30000 - 42000 £ per year.
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Service Engineer – Fire & Security Systems (Fire alarm, CCTV, Access Control, Intruder)
Location: Northampton
Salary: Competitive + Uncapped commission structure
Trinity are hiring a Service Engineer to join our dedicated team in the East Midlands. In the role, you will be providing maintenance and servicing of our clients Fire and Security systems.
Working within a defined region of the United Kingdom, you will have the opportunity to obtain certifications in industry leading systems including Gent and earn through our engineering commission scheme!
The role of Service Engineer
As a Service Engineer at Trinity, you will be providing maintenance and servicing to our client’s fire and security systems. You will be completing the scheduled servicing in a timely and efficient manner, adhering to Trinity’s high-quality standards. You will be working as part of a skilled team of Service Engineer’s and will be supported by our wider support departments to provide high quality service and customer experience.
The key tasks include the following:
- Carry out all other necessary works required at customer premises in accordance with the Company’s quality standards.
- Effectively communicate with customers to ensure a good understanding of system and site status.
- Liaise with service administrators and other internal stakeholders to ensure our service commitments are met.
- Work to a planned service and maintenance schedule, emergency call out requirements. Issue remedial repairs and minor additions to existing installations in line with service administration guidance.
The systems you will work with at Trinity
Fire – Gent, Notifier, Advanced
CCTV – HikVision, Avigilon, Dahua
Intruder – Galaxy, Texecom
Access Control – Paxton, Honeywell, Gallagher
We are committed to supporting and developing our employees, so if you are interested in the role, please still apply even if your current experience doesn’t match the Desirables above.
What skills do you need?
- Experience in servicing and maintaining fire, security, CCTV and access control systems to relevant British Standards.
- Ability to identify all types of cable associated with fire detection and security systems, and to correctly test and terminate the cable ends in accordance with manufacturers’ instructions.
- A logical approach to system fault diagnosis and rectification.
- To always provide outstanding customer service.
- Excellent verbal and written communication.
What technical knowledge do you need?
- Understand the basic building services to test cause and effect of fire alarm interfaces.
- A comprehensive understanding of the causes and cures of fire, intruder, CCTV and access control problems, including an ability to recommend changes to practices and processes that may cause false alarms as well as recommending changes to the systems.
- Basic Electrical Safety training (ECA).
- Manufacturers training with a minimum requirement of Notifier and Gent equipment in respect of servicing.
What will Trinity give you?
At Trinity Fire & Security, we believe in rewarding our employees for their work and commitment. Our remuneration package includes a competitive basic salary and the opportunity to earn more through our uncapped commission scheme which rewards you for your talent, as well as paid overtime and travel time.
We are also committed to providing the training required to support and develop all our employees. As you grow with Trinity, you will be provided the opportunity to undertake industry leading training programmes to allow to excel in your position and progress in the direction you want to take your career.
The total package would include:
- Salary – Competitive in Industry plus our uncapped engineer commission scheme
- Holiday – 23 days which increases with service, plus bank holidays
- Employee Discount Programme – Discounts and cashback across over 800 national retailers
- Pension scheme – Via Royal London
- Company vehicle – With fuel card
- Paid overtime and travel time (minus 30 minutes each way)
- Employee referral scheme – earn up to £2,000 for each employee you bring into Trinity
- Life Assurance
- Employee Welfare assistance programme
Equal Opportunities in Practice
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Security Vetting
It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.
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Service Engineer employer: Trinity Fire & Security Systems
Contact Detail:
Trinity Fire & Security Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Familiarise yourself with the specific fire and security systems mentioned in the job description, such as Gent, HikVision, and Paxton. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Network with current or former employees of Trinity Fire & Security Systems on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your previous experience in servicing fire and security systems. Be ready to share specific examples of how you've handled system faults or customer service challenges, as this will highlight your problem-solving skills and customer focus.
✨Tip Number 4
Research the latest trends and technologies in the fire and security industry. Being knowledgeable about advancements can set you apart from other candidates and show that you're proactive about staying updated in your field.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Engineer at Trinity Fire & Security Systems. Familiarise yourself with the specific systems you'll be working with, such as fire alarms and CCTV.
Tailor Your CV: Highlight relevant experience in servicing and maintaining fire and security systems. Use specific examples that demonstrate your ability to meet British Standards and provide outstanding customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your technical knowledge and problem-solving skills. Mention any certifications or training you've completed that are relevant to the role, and express your enthusiasm for joining Trinity.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Trinity Fire & Security Systems
✨Know Your Systems
Familiarise yourself with the specific fire and security systems mentioned in the job description, such as Gent, HikVision, and Paxton. Being able to discuss these systems confidently will show your technical knowledge and enthusiasm for the role.
✨Demonstrate Customer Service Skills
Since the role involves effective communication with customers, prepare examples of how you've provided outstanding customer service in the past. Highlight your ability to explain complex technical issues in a way that clients can understand.
✨Prepare for Technical Questions
Expect questions related to fault diagnosis and rectification of fire and security systems. Brush up on your technical knowledge and be ready to discuss how you would approach troubleshooting common issues.
✨Show Willingness to Learn
Trinity values employee development, so express your eagerness to obtain certifications and undergo training. Share any relevant experiences where you've taken the initiative to learn new skills or improve your knowledge in the field.
