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For Companies At a Glance
- Tasks: Assist customers and provide top-notch support in a dynamic environment.
- Company: Join a leading company in the Telecommunications sector, known for its innovation.
- Benefits: Enjoy flexible hours, competitive pay, and potential for growth.
- Why this job: Be the face of customer service and make a real impact on client satisfaction.
- Qualifications: No prior experience needed; just bring your enthusiasm and communication skills.
- Other info: Part-time role with 30+ hours available, perfect for students!
Job Description
Part Time Customer Service Advisor
Hours: Monday Friday 30 hours + per week
Salary: £12.21 p/h
Location: Nottingham
We are looking for a proactive and customer-focused Part Time Customer Service Advisor to join our team in the Telecommunications sector. As the first point of contact for our clients, you will play a critical role in delivering exceptional service and support. This role requires excell…
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Part Time Customer Service Advisor employer: Southern Communications Ltd
Contact Detail:
Southern Communications Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the telecommunications sector. Understanding the products and services offered will help you engage with customers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to convey information clearly and empathetically. Role-playing common customer scenarios can help you feel more prepared.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved issues for customers, as this will highlight your capability in handling challenging situations.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Part Time Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Part Time Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've provided exceptional service in previous roles.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you are a good fit for the team and how your proactive approach can contribute to delivering exceptional service.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Southern Communications Ltd
✨Show Your Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer queries or complaints. Highlight your ability to remain calm under pressure and provide solutions.
✨Research the Company
Familiarise yourself with the telecommunications sector and the specific company you're interviewing for. Understanding their products and services will help you answer questions more effectively and show your genuine interest.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would deal with an unhappy customer. Practising your responses can help you feel more confident during the interview.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about team dynamics, training opportunities, or what success looks like in the role. It shows your enthusiasm and engagement.
