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For Companies At a Glance
- Tasks: Coordinate service operations, manage schedules, and ensure customer satisfaction.
- Company: Join a leading provider in the service industry, based in Norwich.
- Benefits: Enjoy hybrid working, flexible hours, and a competitive salary package.
- Why this job: Make a real impact on customer satisfaction in a supportive, inclusive culture.
- Qualifications: 3+ years in service coordination, strong organisational and communication skills required.
- Other info: Opportunity for career development within a global organisation.
The predicted salary is between 28800 - 43200 £ per year.
Are you a natural organiser who thrives on keeping complex service operations running smoothly?
Do you have the communication skills to be the vital link between customers, technicians, and management teams?
Our client, a leading provider in their field, are now seeking an experienced Service Coordinator to join their dynamic team in Norwich, Norfolk. This is a fantastic opportunity to take ownership of service operations and make a real impact on customer satisfaction.
The Role
Reporting to the Global Service Director, you\’ll be the operational heartbeat of the service department, coordinating appointments, managing technician schedules, and ensuring seamless service delivery. From processing quotes to handling emergency requests, you\’ll be involved in every aspect of the service journey.
Key Responsibilities
- Process service quotes and manage customer requests professionally
- Coordinate field service schedules and technician assignments
- Handle emergency service requests and provide real-time support
- Maintain comprehensive service documentation and reporting
- Forecast upcoming service requirements and support monthly planning
- Manage insurance certificates and compliance requirements
- Support technicians with drawings, service packets, and on-site needs
What I need
- 3+ years experience in a similar service coordination role
- Proficiency in service management software and Microsoft Office Suite
- Strong organisational skills with exceptional attention to detail
- Excellent communication and interpersonal abilities
- Experience with CRM systems and analytical tools preferred
- Business qualification advantageous but equivalent experience considered
What\’s On Offer
- Competitive salary and benefits package
- Hybrid working arrangements with flexible hours – or fully remote option available
- Less than 10% travel requirement
- Supportive, inclusive company culture
- Opportunity to work with cutting-edge industrial solutions
- Career development within a global organisation
Ready to Coordinate Success? If you\’re looking for a role where your organisational skills and customer focus can truly shine, we\’d love to hear from you. Reach out to Emma Baylis NOW #J-18808-Ljbffr
Service Coordinator employer: Select Appointments
Contact Detail:
Select Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarise yourself with the specific service management software mentioned in the job description. If you have experience with similar tools, be ready to discuss how those skills can transfer to this role.
✨Tip Number 2
Brush up on your communication skills! Since you'll be the link between customers and technicians, practice articulating complex information clearly and concisely, as this will be crucial during interviews.
✨Tip Number 3
Prepare examples from your past experience that showcase your organisational skills and ability to manage multiple tasks simultaneously. Think of specific situations where you successfully coordinated service operations.
✨Tip Number 4
Research the company and its services thoroughly. Understanding their operations and customer base will help you tailor your responses and demonstrate your genuine interest in the role during the interview.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service coordination. Emphasise your organisational skills, attention to detail, and any relevant software proficiency. Use keywords from the job description to align your experience with what the company is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you are the perfect fit for the Service Coordinator role. Mention specific examples of how you've successfully managed service operations in the past and how you can contribute to customer satisfaction.
Highlight Relevant Experience: In your application, focus on your 3+ years of experience in similar roles. Detail your familiarity with service management software and CRM systems, as well as any analytical tools you've used. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Service Coordinator position.
How to prepare for a job interview at Select Appointments
✨Showcase Your Organisational Skills
As a Service Coordinator, your ability to organise and manage schedules is crucial. Be prepared to discuss specific examples from your past experience where you successfully coordinated multiple tasks or projects simultaneously.
✨Demonstrate Communication Prowess
Effective communication is key in this role. During the interview, highlight instances where you acted as a liaison between different teams or stakeholders, ensuring everyone was on the same page and service delivery was seamless.
✨Familiarise Yourself with Relevant Software
Since proficiency in service management software and Microsoft Office Suite is essential, make sure to mention any specific tools you have used. If possible, prepare to discuss how you utilised these tools to improve service operations in your previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding emergency service requests. Think of scenarios where you had to think on your feet and provide real-time support, and be ready to explain your thought process and actions.
