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For Companies At a Glance
- Tasks: Engage with customers through calls to assist in finding insurance cover.
- Company: Join Howden, a global leader in insurance with a vibrant culture and 18,000 employees worldwide.
- Benefits: Enjoy a competitive salary, monthly bonuses, life insurance, and a casual dress code.
- Why this job: Be part of a supportive team that values work-life balance and offers career progression opportunities.
- Qualifications: 1 year in customer service or sales; basic IT skills; confident communication.
- Other info: Flexible working options may be available; apply even if unsure about your fit!
The predicted salary is between 18500 - 22500 £ per year.
Who are we?
Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Customer Contact Specialist
UK, Peterborough
Vast Visibility specialises in the technology that powers Insurance Price Comparison Websites, working with most of the major UK Price Comparison brands. Our business is run from our conveniently located, city centre office in Peterborough, which is where the role is based.
As part of the Howden Group, which is one of the largest insurance broking groups in the world, our business is growing, and we are looking for enthusiastic Customer Contact Specialists to contact customers who have agreed to receive a telephone call so that we can assist them in their search for insurance cover. Using our state-of-the-art technology, you will be joining our company at the beginning of a new era of price comparison site shopping.
You will be making outbound and receiving inbound telephone calls on behalf of major price comparison websites. There is no cold calling – our customers have agreed for us to call them.
You don’t need previous experience in this type of role as we will provide you with all the training you need. You just need to be confident and enjoy talking to people.
At Vast Visibility we believe in a healthy work-life balance so you will not have to work silly shifts with us. This is further demonstrated with our generous employee benefits:
- Basic Annual Salary of £20,533 to £25,077 plus a monthly bonus giving you an OTE in excess of £26,500 per annum
- 37.5 hours working week
- 23 days annual leave per year bank holidays
- Life Insurance and Workplace Pension
- Teambuilding events
Key Skills
- You will enjoy having conversations with people, listening and building relationships, as it’s important that we really get to know our customers and understand their requirements so that we can help them find the right insurance provider.
- You may currently be working in a service or sales role and are now looking for a career and new challenge.
- You will have a passion to help people and give that excellent service so they will want to return when they have other insurance requirements.
- You will be ambitious. As Vast Visibility is part of the Howden Group there are plenty of opportunities to progress.
Qualifications and Experience
- You will have worked in a sales, service or similar environment – basically helping the general public with their needs – for a minimum of 1 year
- You have a basic IT knowledge – using email, word, excel
- You will have the ability to listen and converse professionally and clearly with people of all ages and backgrounds
Our team culture is one of Ownership, Collaboration, Compassion, and radical honesty. We are just a group of grown-ups working towards a common goal and remembering to stop and have some fun every now and then.
So if this interests you please apply now.
Job Types: Full-time, Permanent
Salary: £20,533 to £25,077 per year
Benefits:
- Casual dress
- Company pension
- Life insurance
Schedule:
- 7.5 hour shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Peterborough, PE1 1YJ: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you able to provide 2 references – one must be from your current or most recent employer?
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: One location
Job Types: Full-time, Permanent
Pay: £20,533 to £25,077 per year
Additional pay:
- Performance bonus
Benefits:
- Casual dress
- Company events
- Company pension
- Life insurance
Schedule:
- Day shift
- Monday to Friday
Education:
- GCSE or equivalent (required)
Experience:
- customer service: 1 year (required)
Language:
- English (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
-
Our successes have all come from someone brave enough to try something new
-
We support each other in the small everyday moments and the bigger challenges
-
We are determined to make a positive difference at work and beyond
Reasonable adjustments
We\’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you\’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent #J-18808-Ljbffr
Customer Service Advisor employer: Starr Underwriting
Contact Detail:
Starr Underwriting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Howden's culture and values. They emphasise collaboration, compassion, and ownership, so be prepared to discuss how your personal values align with theirs during any conversations.
✨Tip Number 2
Practice your communication skills. Since the role involves a lot of talking to customers, consider role-playing scenarios with friends or family to build your confidence and refine your conversational techniques.
✨Tip Number 3
Research the insurance industry and price comparison websites. Having a basic understanding of how these platforms work will help you engage more effectively with customers and demonstrate your enthusiasm for the role.
✨Tip Number 4
Network with current or former employees of Howden or Vast Visibility. They can provide valuable insights into the company culture and the expectations of the Customer Service Advisor role, which can help you stand out in discussions.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales. Emphasise your ability to communicate effectively and build relationships, as these are key skills for the Customer Service Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your enthusiasm for the role. Mention how your values align with Howden's culture of collaboration and compassion.
Highlight Relevant Skills: In your application, specifically mention your IT skills and any experience you have with customer interactions. This will demonstrate your readiness for the role and your ability to adapt to their technology.
Prepare for Potential Questions: Think about how you would respond to questions regarding your customer service experience and your approach to problem-solving. Being prepared will help you feel more confident during the interview process.
How to prepare for a job interview at Starr Underwriting
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share examples of how you've gone above and beyond in previous roles to assist customers, as this aligns with the company's values.
✨Demonstrate Active Listening Skills
Since the role involves understanding customer needs, practice active listening techniques. During the interview, show that you can listen carefully and respond thoughtfully to questions, which will reflect your ability to connect with customers.
✨Familiarise Yourself with the Company Culture
Research Howden's culture and values before the interview. Be prepared to discuss how your personal values align with theirs, particularly around collaboration, compassion, and ownership, as these are key aspects of their team environment.
✨Prepare Questions for Your Interviewers
Have a few thoughtful questions ready to ask your interviewers. This shows your interest in the role and the company, and it gives you a chance to learn more about the team dynamics and growth opportunities within Howden.
