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- Tasks: Ensure guest security and provide excellent customer service during night shifts.
- Company: Daish's Holidays is a family-run holiday operator with 12 hotels across the UK.
- Benefits: Earn £11.75 per hour, enjoy flexible hours, and receive perks like paid birthday leave.
- Why this job: Join a fun team with career progression and a supportive work-life balance.
- Qualifications: No specific qualifications required; just bring your friendly attitude and willingness to learn.
- Other info: Enjoy discounted holidays for you and your family, starting at just £85!
Join us for a new and exciting career with Daish’s Holidays as our Night Porter! If you want career progression or stable all year-round employment then Daish’s is the perfect fit for you.
We offer a fun and inclusive working environment at £11.75 per hour after a 3 month probation period. You also get £50 once you have completed basic Daish\’s training and if you refer a friend, you\’ll split £100!
Hours include weekends and bank holidays. A typical night porter shift will start at 11pm and finish at 7am.
Daish\’s Hotels are flexible employers and strive to facilitate a healthy work life balance for Daish\’s employees. We provide every employee with a supportive mental wellbeing and financial assistance package. We even give you an extra paid day off for your birthday.
In addition to all of these fantastic benefits of working for Daish\’s, we have a great “Take your family on a Daish\’s holiday scheme” for as little as £85 per holiday…4 nights, breakfast, dinner, room, travel and entertainment all included.
The role of the Night Porter is generally about the security of the building while most of our guests are asleep. A friendly, welcoming and efficient service from our reception is our aim and you will continue the good work carried out by the daytime receptionists.
Qualities and skills you can bring to the night shift:
- Undertake front of house duties, including meeting, greeting and attending to the needs of guests to ensure a superb customer service experience
- Ensure the security of the building is maintained through the quite hours, as directed by the hotel management. Usually done by regular walk rounds and recording the action in a log.
- To deal with guest requests to assist in a comfortable stay
- To be aware of your hours worked (17 week average rule)
- Be fully conversant with the procedures in case of an emergency. This will cover the procedure for guests being taken ill, fire safety and procedure, and also for yourself working alone.
- Be aware of company Health & Safety policy in your workplace and assist others to help to maintain a safe working environment, including the “buddy” contact process
- Assist guests with luggage if necessary
A little bit about us….
We are Daish’s Holidays, a fast growing family run holiday operator with 12 stunning hotels across the UK and a fleet of own luxury coaches. We continue to grow at a rapid rate with many exciting opportunities on the horizon for our fantastic teams. Our core values lay at the heart of what we do,Clean and Comfortable Accommodation, Good Food, Great Entertainment, Friendly Service.
The company is one of the industry leaders in providing the best value for money holidays in the market. Routinely winning awards for customer service excellence, 6 of our hotels have won Tripadvisor Travellers’ Choice Awards for 2023 and we have recently been nominated in the 2023 British Travel Awards for the Best Company for Best Company for UK Coach/Touring Holidays Award!
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Night Porter employer: Daish's Holidays
Contact Detail:
Daish's Holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with Daish's Holidays and their core values. Understanding their commitment to customer service excellence and a friendly atmosphere will help you align your approach during the interview.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service roles. Be ready to share specific examples of how you've provided excellent service, as this is crucial for a Night Porter position.
✨Tip Number 3
Prepare to discuss your ability to handle emergencies and maintain security during night shifts. Being able to demonstrate your knowledge of safety procedures will show that you're a responsible candidate.
✨Tip Number 4
Show enthusiasm for the role and the company culture. Expressing your excitement about working in a fun and inclusive environment can set you apart from other candidates.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Night Porter. Familiarise yourself with the key duties such as guest interaction, security maintenance, and emergency procedures.
Tailor Your CV: Highlight relevant experience in customer service or hospitality roles. Emphasise any skills that align with the job description, such as communication, problem-solving, and attention to detail.
Craft a Strong Cover Letter: Write a personalised cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work for Daish's Holidays and how your skills can contribute to their values of friendly service and customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Daish's Holidays
✨Show Your Customer Service Skills
As a Night Porter, you'll be the face of the hotel during the night. Be prepared to discuss your previous customer service experiences and how you can ensure guests have a comfortable stay. Highlight any relevant examples where you've gone above and beyond for customers.
✨Demonstrate Your Awareness of Safety Procedures
Understanding safety protocols is crucial for this role. Familiarise yourself with emergency procedures, fire safety, and health and safety policies. During the interview, express your commitment to maintaining a safe environment for both guests and staff.
✨Emphasise Flexibility and Reliability
Night shifts require a reliable and flexible attitude. Be ready to discuss your availability and willingness to work weekends and bank holidays. Show that you understand the importance of being dependable in a role that involves security and guest care.
✨Prepare Questions About the Role
Interviews are a two-way street. Prepare thoughtful questions about the Night Porter role, such as how the team collaborates during shifts or what support is available for mental wellbeing. This shows your genuine interest in the position and the company culture.
