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- Tasks: Install, troubleshoot, and maintain cutting-edge medical imaging equipment in a dynamic field role.
- Company: Siemens Healthineers is a global leader in medical technology with a rich 170-year legacy.
- Benefits: Enjoy a competitive salary, company car, generous holidays, and flexible benefits including private medical insurance.
- Why this job: Join a passionate team making a real impact on healthcare for millions of patients worldwide.
- Qualifications: HNC/HND in Electronics, Engineering, or Bio-Chemistry; customer-facing skills and a full UK driving license required.
- Other info: Receive mentoring and training opportunities in Europe and the USA to enhance your career.
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Customer Service Engineer – Imaging Equipment – Field based
Competitive base salary + company car + bonus + overtime (£45,000 OTE – Year 1)
Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical imaging equipment and address customer needs promptly and professionally. This is a field role with considerable independence travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period.
Customer Service Engineer – Imaging Equipment – Field based
Competitive base salary + company car + bonus + overtime (£45,000 OTE – Year 1)
Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical imaging equipment and address customer needs promptly and professionally. This is a field role with considerable independence travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period.
What are my responsibilities?
Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products.
- Ensure material parts are processed in accordance with policy
- Maintain all test equipment, tools and company property in good and working order
- Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met
- Maintain good communications and team working with all Managers and Colleagues
- Understand and comply with Siemens Healthineers work instructions, quality policy, codes of conduct policies and regulatory requirements at all times
- Identify any opportunities to improve efficiency and effectiveness of team processes.
- Complete personal administration and company mandatory training in a timely and accurate manner
- When applicable provide out of hours technical service support and complete individual mandatory weekend working provision
- Attend product training courses in Europe and USA in order to build competence in providing technical assistance and support to customers
- Work as part of a multidisciplinary team within customer services to ensure our company values are achieved
What do I need to qualify for this job?
- HNC/HND in an Electronics, Engineering, or Bio-Chemistry related field
- Ideally you will have previous field service experience where you have undertaken fault finding on electronic or medical equipment. You will also be required to have strong IT, Microsoft Office and Networking Infrastructure skills
- Your customer facing skills will be invaluable, as you will be required to interface with customers and staff at all levels within Siemens Healthineers, third parties, contractors, sub-contractors and suppliers and must quickly gain the respect of others, both colleagues and customers at all levels
- You must hold a full UK driving license
Additional Information:
- Area covered is largely but not exclusively Surrey/Hampshire/London and surrounding areas
- A flexible approach to travel
- Essential training will be required in our European and USA training centres.
- Candidates can expect to spend on average 4 hours travelling each day
- A mentoring training program will be assigned to you to assist your journey and development. Within this program you will be mentored within the field by an experienced and qualified peer and supported by your regional Customer Service Manager throughout the process
Being part of our team:
Siemens Healthineers is a leading medical technology company with an over 170-year legacy of first-to-market technologies and product innovations. Passionately driven by empowering healthcare providers to better help their patients. Our technologies touch an estimated 5 million patients globally every day. Therefore, we are committed to helping our healthcare partners to succeed and work in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine as well as leading the way in innovation of digital health and enterprise services.
Our Benefits:
- Generous pension contribution
- Company vehicle
- 26 days holiday + bank holidays
- Bonus and share scheme
- Access to our flexible benefits from private medical insurance to financial guidance
- Corporate Social Responsibility opportunities including 2 paid volunteering days per year
- Support from our 24/7 employee assistance programme
- Access to career development via apprenticeship levy to achieve external qualifications
Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
As an equal opportunity employer, we welcome applications from individuals with disabilities.
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.
To all recruitment agencies:
Siemens Healthineers\’ recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.
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Medical Equipment Manufacturing, Hospitals and Health Care, and Biotechnology Research
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Customer Service Engineer employer: Siemens Healthineers
Contact Detail:
Siemens Healthineers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Engineer
✨Tip Number 1
Familiarise yourself with Siemens Healthineers' products and services. Understanding their medical imaging equipment and how they operate will give you an edge during interviews, as you'll be able to speak knowledgeably about the role and demonstrate your enthusiasm for their technology.
✨Tip Number 2
Network with current or former employees of Siemens Healthineers. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Highlight your customer service skills in conversations. Since this role involves interfacing with customers, showcasing your ability to communicate effectively and resolve issues will demonstrate that you're a good fit for the team.
✨Tip Number 4
Prepare for potential technical questions related to fault finding on electronic or medical equipment. Brush up on your troubleshooting skills and be ready to discuss specific scenarios where you've successfully resolved technical issues in the past.
We think you need these skills to ace Customer Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and technical skills related to medical imaging equipment. Use specific examples of past roles where you installed, repaired, or maintained similar equipment.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and Siemens Healthineers. Mention your qualifications, such as your HNC/HND in Electronics or Engineering, and how your previous field service experience makes you a great fit for this position.
Showcase Customer-Facing Skills: Emphasise your customer-facing skills in both your CV and cover letter. Provide examples of how you've successfully interacted with clients and resolved issues, as this role requires strong communication and interpersonal abilities.
Highlight Flexibility and Travel Readiness: Since this is a field-based role requiring travel, mention your flexibility and willingness to travel extensively. Highlight any previous experiences that demonstrate your adaptability and commitment to meeting customer needs.
How to prepare for a job interview at Siemens Healthineers
✨Showcase Your Technical Skills
As a Customer Service Engineer, you'll be working with advanced medical imaging equipment. Be prepared to discuss your technical background, particularly any experience with fault finding on electronic or medical equipment. Highlight specific examples where you've successfully resolved technical issues.
✨Demonstrate Customer-Facing Experience
This role requires strong customer interaction. Share experiences where you've effectively communicated with clients or colleagues, especially in high-pressure situations. Emphasise your ability to build rapport and trust with customers, as this is crucial for maintaining satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as a dissatisfied customer or a technical failure. Think of examples from your past work where you successfully navigated similar challenges, and be ready to explain your thought process and actions.
✨Understand Siemens Healthineers' Values
Familiarise yourself with the company's mission and values. During the interview, express how your personal values align with theirs, particularly in terms of innovation and patient care. This shows your genuine interest in the company and its goals.
