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- Tasks: Manage smartcard access for NHS staff, ensuring secure and efficient service delivery.
- Company: Join Sopra Steria, a leader in digital services, supporting the NHS with innovative solutions.
- Benefits: Enjoy 25 days annual leave, health cash plan, life assurance, and flexible working options.
- Why this job: Make a real impact in healthcare while gaining valuable experience in a supportive team environment.
- Qualifications: 5 GCSEs including English and Maths; proficiency in Microsoft Office; strong communication skills.
- Other info: Flexible working arrangements available; we embrace diversity and welcome all applicants.
The predicted salary is between 21000 - 25000 £ per year.
Join to apply for the RA Agent – Smartcard Administration role at Sopra Steria
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Join to apply for the RA Agent – Smartcard Administration role at Sopra Steria
Join our Registration Authority Bureau team in Southampton, where you\’ll play a vital role in enabling secure access to NHS healthcare systems. This is a hands-on opportunity to work at the heart of digital identity management—registering, verifying, and managing smartcard access for NHS employees using Care Identity Management.
You\’ll be the key contact for smartcard creation, deactivation, and issue resolution, helping NHS staff access the tools they need to deliver care. Working alongside expert managers and clients, you’ll support the smooth flow of activity and contribute to high standards in information governance and security.
From tailored training to end-to-end service delivery, you’ll gain valuable experience in access control, client support, and operational excellence—all while making a meaningful difference in healthcare.
This role is based in Southampton, with attendance at the office on rotation with the wider team required 2 to 3 times per week to complete the 3pm post run. Additionally, the whole team comes together in the office once per month for collaboration and catch-ups.
What you\’ll be doing:
- Process new smartcard requests using Care Identity Management (CIM), ensuring compliance with NHS Right to Work and Identity Standards.
- Issue locked smartcards to correct client locations and maintain accurate status records.
- Create urgent and non-urgent replacement smartcards (e.g. lost, broken, name/photo updates).
- Cancel access for leavers and securely destroy returned smartcards when required.
- Update access rights on existing smartcards as needed.
- Resolve smartcard-related queries by liaising directly with clients and their employees.
- Maintain compliance by ensuring only one smartcard is assigned per individual and records meet national standards.
- Support audit activities and contribute to RA statistics and issue tracking.
- Support the RA Manager with process improvements, training delivery, and investigations into security breaches.
What you’ll bring:
- 5 GCSEs including English and Maths.
- Confident using Microsoft Word, Excel, PowerPoint, and Access Databases.
- Comfortable communicating professionally with clients and colleagues.
- Able to stay organised and juggle multiple tasks under pressure.
- Strong attention to detail and accuracy in daily work.
- Brings a positive, flexible attitude to new challenges.
- Works well with others and contributes to team success.
- Keeps records and processes aligned with high standards of quality and integrity.
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Permanent
Location: Southampton
Security Clearance Level: DBS
Internal Recruiter: Becky
Salary: £24,900pa
Benefits: 25 days annual leave with the choice to buy extra days, health cash plan, life assurance, pension, and generous flexible benefits fund
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us?
NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence.
We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.
Would you like to join us on our journey?
We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK\’s largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
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RA Agent - Smartcard Administration employer: Sopra Steria
Contact Detail:
Sopra Steria Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RA Agent - Smartcard Administration
✨Tip Number 1
Familiarise yourself with the Care Identity Management (CIM) system, as this is crucial for processing smartcard requests. Understanding how to navigate and utilise CIM will give you a significant advantage during the interview.
✨Tip Number 2
Brush up on your knowledge of NHS Right to Work and Identity Standards. Being able to discuss these standards confidently will demonstrate your commitment to compliance and security in the role.
✨Tip Number 3
Prepare to showcase your organisational skills by thinking of examples where you've successfully managed multiple tasks under pressure. This will highlight your ability to thrive in a fast-paced environment like the one at Sopra Steria.
✨Tip Number 4
Engage with current trends in digital identity management and access control. Showing that you're informed about the latest developments in this field can set you apart from other candidates.
We think you need these skills to ace RA Agent - Smartcard Administration
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the RA Agent role. Emphasise your attention to detail, organisational skills, and any experience with client support or digital identity management.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of the job description, such as your ability to manage smartcard access and resolve queries, to demonstrate your fit for the position.
Highlight Relevant Qualifications: Clearly list your qualifications, especially your GCSEs in English and Maths, as well as any relevant training or certifications. If you have experience using Microsoft Office tools, make sure to mention that too.
Showcase Your Soft Skills: In your application, highlight your communication skills and ability to work under pressure. Provide examples of how you've successfully collaborated with others or managed multiple tasks to show you can thrive in a team environment.
How to prepare for a job interview at Sopra Steria
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of an RA Agent in Smartcard Administration. Familiarise yourself with terms like Care Identity Management and NHS Right to Work standards, as these will likely come up during your interview.
✨Showcase Your Attention to Detail
Given the importance of accuracy in managing smartcard access, be prepared to discuss examples from your past experiences where your attention to detail made a difference. This could include situations where you successfully managed records or resolved issues efficiently.
✨Demonstrate Communication Skills
As you'll be liaising with clients and NHS staff, it's crucial to showcase your communication skills. Prepare to discuss how you've effectively communicated in previous roles, especially in high-pressure situations or when resolving queries.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in this role, such as handling lost smartcards or managing multiple requests, and how you would approach these situations.
