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For Companies At a Glance
- Tasks: Support the sales team with order processing, customer inquiries, and internal coordination.
- Company: Join Technikraft, a leader in innovative chemistry for various industries.
- Benefits: Enjoy a salary of £24k to £28k, 25 days holiday, and career growth opportunities.
- Why this job: Be part of a collaborative team that values diversity and customer satisfaction.
- Qualifications: Experience in sales support or customer service; strong organizational and communication skills required.
- Other info: Technikraft is committed to creating an inclusive environment for all employees.
The predicted salary is between 24000 - 28000 £ per year.
Technikraft is the driving force behind successful brands in the automotive, household and industrial cleaning, hand care, and cycling sectors. Fusing science with speed, we go beyond conventional formulating—crafting chemistry that powers brands to innovate and grow, whilst meeting the evolving needs of consumers and the planet. We have a proud technical heritage and are seen as problem solvers irrespective of the application or industry.
We are seeking an Internal Sales Coordinator who will be responsible for supporting the sales team in all administrative and customer service aspects, including processing orders, managing customer inquiries, coordinating with internal departments, and ensuring customer satisfaction. This role is essential to maintaining smooth and efficient sales operations while helping Technikraft achieve its sales targets and maintain strong customer relationships.
Responsibilities
Order Processing & Management:
- Accurately input customer orders into the system, ensuring that all details are correct.
- Track order progress and proactively communicate with customers on order status, delivery schedules, and any potential issues.
Customer Service Support:
- Serve as the main point of contact for customer inquiries, providing prompt and efficient responses.
- Resolve customer issues related to products, pricing, and delivery, escalating to the Account Manager as needed.
- Maintain and update customer records in the CRM system.
Sales Support Activities:
- Assist the sales team with preparing quotations, proposals, and presentations for customers.
- Monitor and follow up on outstanding quotations, ensuring timely responses.
- Provide general sales support as required to facilitate smooth operations and assist the sales team in achieving targets.
Internal Communication & Coordination:
- Work closely with the production and operations teams to ensure on-time delivery and adherence to customer requirements.
- Schedule and coordinate meetings between internal sales teams and external clients as required.
House Account Management:
- Oversee a portfolio of designated \”House\” accounts, ensuring consistent communication and support.
- Build and maintain strong relationships with these accounts, addressing inquiries and resolving issues promptly.
- Coordinate with internal teams to meet the unique needs of House accounts and ensure high levels of customer satisfaction.
- Maintain accurate records of interactions and transactions within the CRM for these accounts.
Customer Satisfaction (CSAT):
- Monitor customer satisfaction levels, gather feedback, and identify areas for improvement to enhance the customer experience.
- Work proactively to resolve issues that may affect customer satisfaction and report on CSAT metrics to help drive continuous improvement.
Experience
The ideal candidate for the Internal Sales Coordinator role at Technikraft would have experience in sales support or customer service, order management, and account management.
Skills and Qualifications
- Strong organizational and time-management skills.
- Excellent communication and interpersonal abilities.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM systems.
- Detail-oriented with the ability to multitask and work in a fast-paced environment.
Attributes:
- Customer-focused mindset with a proactive approach to resolving issues.
- Ability to work collaboratively with cross-functional teams.
- Strong problem-solving skills.
Benefits
- Salary range: £24k to £28k (dependent on experience)
- 25 days holiday plus bank holidays.
- Opportunities for career growth and development within Technikraft.
- A collaborative and supportive team environment.
Technikraft is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Internal Sales Coordinator employer: Technikraft
Contact Detail:
Technikraft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales Coordinator
✨Tip Number 1
Familiarize yourself with the automotive and cleaning industries. Understanding the specific challenges and trends in these sectors will help you engage more effectively during interviews and demonstrate your knowledge of Technikraft's market.
✨Tip Number 2
Highlight your experience with CRM systems and order management tools. Be prepared to discuss how you've used these tools in previous roles to improve efficiency and customer satisfaction, as this is crucial for the Internal Sales Coordinator position.
✨Tip Number 3
Showcase your communication skills by preparing examples of how you've successfully resolved customer issues in the past. This will demonstrate your customer-focused mindset and problem-solving abilities, which are key attributes for this role.
✨Tip Number 4
Research Technikraft's products and services thoroughly. Being knowledgeable about what the company offers will allow you to speak confidently about how you can contribute to their sales support activities and enhance customer relationships.
We think you need these skills to ace Internal Sales Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Internal Sales Coordinator position. Familiarize yourself with order processing, customer service support, and sales support activities as outlined in the job description.
Tailor Your CV: Customize your CV to highlight relevant experience in sales support, customer service, and account management. Use specific examples that demonstrate your organizational skills and ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-focused mindset and proactive approach to problem-solving. Mention how your skills align with Technikraft's mission and values, emphasizing your ability to contribute to their sales targets.
Highlight Relevant Skills: In your application, emphasize your proficiency in Microsoft Office Suite and CRM systems. Detail your strong communication and interpersonal abilities, as these are crucial for the Internal Sales Coordinator role.
How to prepare for a job interview at Technikraft
✨Understand the Role
Make sure you have a clear understanding of the Internal Sales Coordinator role and its responsibilities. Familiarize yourself with order processing, customer service support, and sales support activities, as these will be key topics during your interview.
✨Showcase Your Communication Skills
Since this role requires excellent communication and interpersonal abilities, prepare examples from your past experiences where you effectively resolved customer inquiries or collaborated with internal teams. This will demonstrate your fit for the position.
✨Highlight Your Organizational Skills
Be ready to discuss how you manage multiple tasks in a fast-paced environment. Share specific strategies or tools you use to stay organized, as this is crucial for maintaining smooth sales operations.
✨Demonstrate a Customer-Focused Mindset
Prepare to talk about how you prioritize customer satisfaction in your work. Think of instances where you proactively addressed customer issues or gathered feedback to improve their experience, as this aligns with Technikraft's values.
