Security Manager

About the role Title – Security Officer Pay Rate – £50k per year Location – Covent Garden Shift Timings – Day and nights, 42 hours per week Your main responsibilities include: Leadership & Motivation: Inspire and support security supervisors and officers to consistently meet or exceed client service expectations. Workforce Management: Ensure agreed staffing levels are always maintained, arranging appropriately trained relief officers when required. Client Liaison: Attend client meetings to discuss security operations, resolve concerns, and identify areas for improvement or development. Compliance & Documentation: Ensure site-specific Assignment Instructions, risk assessments, and all relevant compliance documents are accurate and up to date. Training & Development: Maintain comprehensive training records for all officers, including relief staff. Organize required training and ensure all compliance and audit requirements are met. Martyn’s Law Compliance: Ensure all security operations, training and risk assessments align with requirements of Martyn’s Law, including preparedness against terrorist threats, mitigation planning and public safety awareness. Incident Management: Respond promptly to incidents, taking appropriate action and ensuring incidents are recorded, escalated, and resolved efficiently. Strategic Planning: Develop and maintain a comprehensive security plan for the site in collaboration with senior stakeholders. Operational Oversight: Monitor and ensure that security supervisors are executing their duties effectively, in line with established protocols. Investigations & HR Support: Conduct or support internal investigations and participate in HR processes as needed in collaboration with the Operations Lead. Talent Development: Mentor and develop security personnel, fostering a culture of growth and progression. Identify and nurture internal talent to support succession planning. To succeed in this role, you will need the following: Qualifications & Certifications SIA Door Supervisor and/or Close Protection Licence (required) SIA CCTV Licence (required) First Aid at Work (valid certificate) Strong understanding of Health & Safety legislation Knowledge of or training in Martyn’s Law (Protect Duty) compliance Experience Minimum 3–5 years of experience in a security management Experience managing teams in a high-profile or complex multi-functional site Proven experience in handling incidents, emergency response, and conflict resolution Demonstrable experience in developing and delivering training Skills & Abilities Strong leadership and team management skills Excellent communication and interpersonal abilities (written and verbal) Competent in drafting reports, incident logs, and maintaining compliance documentation Good IT skills, including Microsoft Office and workforce management systems Ability to develop and implement security plans, risk assessments, and SOPs Knowledge Sound knowledge of current security trends, threats, and technologies Understanding of regulatory requirements including GDPR, Health & Safety, and Protect Duty (Martyn’s Law) Desirable Criteria: NVQ Level 3 or higher in Security Management or similar Previous experience working with high-profile clients or in a corporate/public venue setting Experience in working with external stakeholders (e.g., emergency services, local authorities) Counter-terrorism awareness training (e.g., ACT Awareness/ACT Security) Personal Attributes: Professional and confident with a proactive and solution-focused approach Calm under pressure and able to make sound decisions in emergencies High attention to detail with a strong sense of accountability Flexible and adaptable to changing operational demands Committed to continuous improvement and team development About our company At BardWood Support Services we are recruitment specialists, supporting the facilities industry in the UK since 2015. We recognize that PEOPLE are our most valued resource and as such we aim to ensure our employees are matched within the right role that suits them, with a view to help them progress