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- Tasks: Ensure a safe shopping environment while delivering top-notch customer service.
- Company: Join Mitie, a leader in security services dedicated to safety and customer satisfaction.
- Benefits: Enjoy contracted hours, paid breaks, free uniform, and access to exclusive employee perks.
- Why this job: Be part of a dynamic team that values safety, community, and personal growth.
- Qualifications: SIA licence preferred; training available for the right candidates.
- Other info: Flexible shifts across Livingston, Stirling, and Edinburgh; comprehensive training provided.
Pay rate: £14.05
Various Shifts (to be discussed at interview) – Covering Livingston/Stirling/Edinburgh Region
Job Overview:
Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues.
It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided)
Vetting
It is vital that you have a full 5-year checkable employment/education history, failure to do so could mean your offer will be withdrawn or your employment terminated.
Main duties:
-To deliver industry leading customer service
-To deter violence and public order offences
-To conduct patrols of the store
-Utilising CCTV systems to support the reduction of crime and stock loss
-Liaise with the store management teams
-Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
-To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Benefits to working with Mitie include:
-Contracted hours
-Annual leave entitlement
-Pension and Life insurance schemes
-Free uniform supplied
-SIA Re-licencing programme
-Comprehensive induction and training programme
-Access to Mitie\’s outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
-Apprenticeship schemes
-Progression and development opportunities
-All breaks are paid
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Relief Retail Security Officer employer: www.findapprenticeship.service.gov.uk - Jobboard
Contact Detail:
www.findapprenticeship.service.gov.uk - Jobboard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Retail Security Officer
✨Tip Number 1
Familiarise yourself with the specific duties of a Retail Security Officer. Understanding the importance of customer service in this role will help you demonstrate your commitment to creating a safe shopping environment during your interview.
✨Tip Number 2
If you don’t already have an SIA licence, consider enrolling in a training course as soon as possible. Showing initiative in obtaining this certification can set you apart from other candidates and demonstrate your dedication to the role.
✨Tip Number 3
Research Mitie and their approach to security and customer service. Being able to discuss their values and how they align with your own during the interview will show that you are genuinely interested in working for them.
✨Tip Number 4
Prepare examples from your past experiences where you successfully handled difficult situations or provided excellent customer service. This will help you illustrate your skills and suitability for the role when speaking with the interviewers.
We think you need these skills to ace Relief Retail Security Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Relief Retail Security Officer position. Tailor your application to highlight how your skills and experiences align with these.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in security roles or customer service. Mention specific instances where you successfully deterred crime or improved safety in a retail environment.
SIA Licence Information: If you hold a current SIA licence or certificates, make sure to mention this prominently in your application. If you do not have one, express your willingness to undergo training and obtain the licence if required.
Professional Presentation: Ensure your CV and cover letter are professionally formatted and free of errors. Use clear language and bullet points to make your application easy to read. A well-presented application reflects your attention to detail, which is crucial in a security role.
How to prepare for a job interview at www.findapprenticeship.service.gov.uk - Jobboard
✨Showcase Your Customer Service Skills
As a Relief Retail Security Officer, exceptional customer service is key. Be prepared to share examples of how you've provided excellent service in previous roles, and demonstrate your ability to handle difficult situations with a calm and professional approach.
✨Understand the Role of Security
Familiarise yourself with the main duties of the position, such as conducting patrols and liaising with store management. Showing that you understand the importance of creating a safe shopping environment will impress the interviewers.
✨Discuss Your SIA Licence Status
If you hold a current SIA licence or certificates, make sure to mention this during the interview. If not, express your willingness to undergo training. This shows your commitment to the role and your readiness to comply with industry standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with theft or managing a public order offence. Think through potential scenarios and how you would respond, highlighting your problem-solving skills and ability to remain composed under pressure.
