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For Companies At a Glance
- Tasks: Help customers find the perfect eyewear and provide top-notch service.
- Company: Join M&S Opticians, a trusted name in eye and hearing care.
- Benefits: Enjoy flexible hours, great team culture, and employee discounts.
- Why this job: Make a real difference in customers' lives while working in a dynamic environment.
- Qualifications: Retail or customer service experience is a plus; passion for helping others is essential.
- Other info: No optical experience needed; we’ll train you to succeed!
The predicted salary is between 24000 - 36000 £ per year.
About the Role
As a Sales Advisor at M&S Opticians, you will play a vital role in delivering high-quality eye and hearing care services while promoting our offerings within the wider M&S store. Your role will involve optimising sales opportunities, maintaining customer records, managing stock, and providing exceptional customer service. You will assist patients in selecting the right eyewear, educating them on care and maintenance, and ensuring a seamless experience. With a strong retail background and excellent communication skills, you will thrive in a fast-paced environment, making a meaningful impact on our customers’ lives.
Key Responsibilities
- Promote optical and hearing services within the store to drive appointments
- Maintain accurate customer records and manage stock levels
- Provide outstanding customer service and handle enquiries professionally
- Assist patients in selecting frames and lenses suited to their needs and lifestyle
- Perform basic adjustments and repairs
- Schedule and confirm patient appointments
- Support the fitting and dispensing of contact lenses
- Conduct preliminary pre-tests and measurements
- Work towards achieving store sales targets
- Support marketing initiatives and special events
About You
You are a customer-focused and detail-oriented professional with a passion for helping others. With a strong retail background and excellent communication skills, you enjoy building rapport with customers and providing expert guidance on eyewear selection. Your ability to multitask, stay organised, and work efficiently in a fast-paced environment makes you a valuable team member. Whether you have optical experience or are eager to learn, you are committed to delivering an exceptional customer experience.
Key Requirements
- Strong background in retail, customer service, or sales
- Excellent communication and interpersonal skills
- Detail-oriented with strong organisational abilities
- Ability to multitask and thrive in a fast-paced setting
- Commercial awareness and ability to maximise sales opportunities
- Previous optical or healthcare experience preferred but not required
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Sales Advisor - Full Time/Part Time employer: M&S Opticians
Contact Detail:
M&S Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor - Full Time/Part Time
✨Tip Number 1
Familiarise yourself with the latest trends in eyewear and hearing care. This knowledge will not only help you engage with customers but also demonstrate your commitment to providing expert advice, which is crucial for a Sales Advisor role.
✨Tip Number 2
Practice your communication skills by engaging with friends or family about their eyewear needs. Being able to articulate your thoughts clearly and confidently will be key when assisting customers in selecting the right products.
✨Tip Number 3
Get comfortable with multitasking by simulating a busy retail environment. Try managing multiple tasks at once, like helping a customer while keeping track of stock levels, to prepare yourself for the fast-paced nature of the job.
✨Tip Number 4
Research M&S Opticians and their services thoroughly. Understanding their offerings and values will allow you to align your approach during interviews and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Sales Advisor - Full Time/Part Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your retail and customer service experience. Emphasise any relevant skills, such as communication and multitasking, that align with the Sales Advisor role at M&S Opticians.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your ability to thrive in a fast-paced environment. Mention specific examples of how you've successfully maximised sales opportunities in previous roles.
Highlight Relevant Experience: If you have any optical or healthcare experience, be sure to include it. Even if you don't, focus on your strong retail background and how it has prepared you for this position.
Showcase Your Customer Service Skills: In your application, provide examples of how you've delivered exceptional customer service in the past. This will demonstrate your commitment to providing a seamless experience for customers at M&S Opticians.
How to prepare for a job interview at M&S Opticians
✨Showcase Your Customer Service Skills
As a Sales Advisor, your ability to connect with customers is crucial. Prepare examples of how you've provided exceptional service in the past, highlighting your communication skills and ability to build rapport.
✨Demonstrate Your Retail Experience
Make sure to discuss your previous retail or sales experience during the interview. Share specific instances where you successfully maximised sales opportunities or managed stock effectively.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises that simulate customer interactions. Practice how you would assist a customer in selecting eyewear, ensuring you can demonstrate your knowledge and approach to customer care.
✨Research M&S Opticians
Familiarise yourself with M&S Opticians' services and values. Understanding their offerings will help you answer questions confidently and show your genuine interest in the role and the company.
