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For Companies At a Glance
- Tasks: Be the go-to person for resolving customer queries and complaints.
- Company: Join Arcus, a company dedicated to individual development and customer satisfaction.
- Benefits: Enjoy a competitive salary, bonus potential, generous leave, and training sponsorship.
- Why this job: Perfect for problem-solvers who thrive in a fast-paced, supportive team environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Flexible working hours required; 40 hours per week across 7 days.
The predicted salary is between 26372 - 26372 ÂŁ per year.
Customer Resolution Agent – Redditch
Do you enjoy working on complex and complicated queries? Are you a problem‑solver who enjoys finding quick resolutions? Do you enjoy working within a team? Yes? Then we may have the ideal role for you working as our Customer Resolution Agent at our Redditch site.
Responsibilities
- Act as the first point of contact for all escalations and complaints for internal and external customers.
- Manage the end‑to‑end work order complaint/escalation journey, ensuring it is resolved within the agreed SLAs.
- Receive, respond to and manage requests via various channels such as calls, emails and phone.
- Update all systems with relevant notes and progress updates, enabling colleagues to pick up and run with the work.
- Identify root causes and provide solutions to recurring issues, maintaining a high level of customer service.
- Handle sensitive and confidential information across multiple IT systems whilst working with conflicting deadlines.
Qualifications
- Excellent communication, organisational and prioritisation skills.
- Exceptional administrative and time‑management abilities.
- Attention to detail and a strong focus on achieving a high level of customer service.
- Confident, self‑motivated, empathetic and solution‑focused individual.
- Experience of working within a fast‑paced, customer‑service role in any industry and sector.
Benefits
- Salary: ÂŁ26,372 per annum, depending on experience.
- 4% bonus, subject to achievement of targets.
- 25 days annual leave plus Bank Holidays.
- Group personal pension scheme with matched contributions between 5% and 6%.
- Life Assurance Funded Training Sponsorship Scheme.
- Discounts, vouchers, and financial aid programmes.
- Industry‑leading Learning & Development opportunities across the organisation.
EEO Statement
Proud member of the Disability Confident employer scheme.
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Customer Resolutions Coordinator employer: Arcus FM Limited
Contact Detail:
Arcus FM Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Resolutions Coordinator
✨Tip Number 1
Familiarise yourself with common customer service scenarios and resolutions. Being able to discuss specific examples during your interview will demonstrate your problem-solving skills and show that you understand the complexities of customer queries.
✨Tip Number 2
Brush up on your communication skills by practising active listening and clear articulation. This role requires you to be the first point of contact for escalations, so showcasing your ability to communicate effectively can set you apart from other candidates.
✨Tip Number 3
Highlight your experience in managing multiple tasks under pressure. Prepare to share examples of how you've successfully prioritised and organised your workload in previous roles, as this is crucial for handling the fast-paced environment at StudySmarter.
✨Tip Number 4
Demonstrate your empathy and customer focus by preparing to discuss how you've handled sensitive situations in the past. Showing that you can maintain confidentiality while providing excellent service will resonate well with our values.
We think you need these skills to ace Customer Resolutions Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles, especially those that involved handling complex queries and escalations. Use specific examples to demonstrate your problem-solving skills and ability to work under pressure.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your strong communication skills and detail-oriented nature, and provide examples of how you've successfully resolved customer issues in the past.
Highlight Relevant Skills: Emphasise your organisational and time management skills in your application. Mention any experience you have with IT systems and managing sensitive information, as these are crucial for the role.
Show Flexibility: Since the role requires flexibility in working hours, make sure to mention your availability and willingness to work across different shifts. This shows that you are committed and ready to meet the demands of the job.
How to prepare for a job interview at Arcus FM Limited
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved complex customer queries in the past. Highlight your ability to think on your feet and provide quick resolutions, as this is a key aspect of the role.
✨Demonstrate Strong Communication Abilities
Since you'll be the first point of contact for escalations and complaints, practice articulating your thoughts clearly. Use role-play scenarios to simulate handling difficult conversations with customers.
✨Emphasise Attention to Detail
Be ready to discuss how you manage documentation and updates in previous roles. Mention specific tools or systems you've used to ensure accuracy and thoroughness in your work.
✨Exhibit Flexibility and Team Spirit
Given the flexible working hours and team-oriented environment, share experiences that demonstrate your adaptability and willingness to collaborate with others to achieve common goals.
