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- Tasks: Support vulnerable individuals in their journey towards independence and manage daily administrative tasks.
- Company: Riverside is a leading not-for-profit housing association dedicated to transforming lives and communities.
- Benefits: Enjoy competitive pay, 28 days holiday, flexible working, and investment in your personal development.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: Experience with vulnerable people and a caring, resilient attitude are essential; lived experience is a plus.
- Other info: Flexible hours required; travel to different properties may be necessary.
The predicted salary is between 26549 - 27723 £ per year.
Overview
Job Title: Independent Living Support Worker
Contract Type: Permanent
Salary: £26,549.63 Per Annum, Pro Rata (£27,722.51 achieved after 18 months successful performance in the role) Per Annum, Pro Rata
Working Hours: 30 hours per week
Working Pattern: 2 week shift pattern between 9am and 8pm, Monday to Sunday
Location: Eden Rural Foyer, Penrith, Cumbria
If you share our values and are excited about making a significant impact at Riverside, please attach a current CV and covering letter. Riverside recruits to potential, not just on skills and experience, so we encourage you to apply even if you don’t meet all the essential criteria on the job description.
The difference you will make as an Independent Living Support Worker
You will be working from one of our supported services providing support to customers in a variety of ways, such as connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits, or moving on to a more permanent home. You will help boost their confidence and support them on their journey as they rebuild their lives. You will need to keep records of everything, so there is admin to do. The role can be tough at times, but is often rewarding. You will need to be resilient, empathetic, and able to leave work at work.
About You
We are looking for someone with:
- Experience of working with vulnerable people
- Experience of delivering structured support and risk management
- A team player with a caring and empathetic nature, a resilient, can-do attitude, and the ability to work as part of a team
- An understanding of supporting vulnerable people – this could include having lived experience of homelessness or drug or alcohol addiction
- Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working
Why Riverside?
Riverside is a housing association with a difference – enhancing the everyday for all our customers. For 90 years we’ve revitalised neighbourhoods and supported communities by providing the homes they need. Our portfolio includes over 75,000 affordable homes across the UK, with work spanning homelessness services, social care, employment support, and retirement living.
Working With Us, You’ll Enjoy
- Competitive pay & generous pension
- 28 days holidays plus bank holidays (pro rata)
- Flexible working options
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity And Inclusion At Riverside
We are inclusive and value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for applicants who declare a disability. If the applicant meets the minimum requirements for the role, they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to be considered.
Role Profile
Supporting Customers
We use psychologically informed approaches and trauma-informed care principles to support customers to develop new ways of thinking and take steps toward independence. This includes:
- Leading on co-producing bespoke support and move-on plans with key stakeholders
- Organising and reviewing support and risk plans
- Engaging customers to meet outcomes and develop life skills
- Assisting with day-to-day support and tenancy-related matters
- Identifying opportunities for employment, education and training and helping remove barriers
- Signposting to external support services (e.g., food banks and community resources)
- Supporting customers to be tenancy-ready and financially independent
- Monitoring healthcare needs and coordinating with healthcare professionals
- Encouraging self-management of medications where appropriate
- Leading on group work and safeguarding
- Recording accurate customer information on the appropriate system
Service Delivery
- Facilitate referrals and assess potential new customers
- Contribute to housing management service delivery, including income collection and tenancy support
- Maintain a safe environment by reporting repairs and health and safety concerns
- Prepare rooms as needed
- Manage difficult situations sensitively, balancing individual needs with service safety
- Develop local partnerships for a holistic range of support
- Carry out day-to-day administration and operational duties
- Flexible hours and travel to properties within the defined area
- Use Lone Worker system when necessary and follow Riverside policies
- Participate in team meetings, supervision, and ongoing training
Person specification
Essential
- Understanding of barriers faced by vulnerable and diverse customers with complex needs
- Experience of delivering structured support and risk management
- Team player with a caring, empathetic, flexible mindset and resilient, can-do attitude
- Experience in resolving incidents positively
- Initiative and confidence to make and act on decisions
- Administrative and IT skills to produce reports and communications
Desirable
- Knowledge of psychological or trauma-informed approaches
- Experience in challenging environments with ability to plan, prioritise and organise tasks
- Knowledge of current benefit systems
- Experience in care and support environments
About Us
Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes. We are a leading provider of supported housing services, with a 90-year track record, and plan to build over 15,000 affordable homes in the next decade.
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Independent Living Support Worker employer: Riverside
Contact Detail:
Riverside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Independent Living Support Worker
✨Tip Number 1
Familiarise yourself with the principles of Psychologically Informed approaches and Trauma Informed Care. Understanding these concepts will not only help you in your role but also demonstrate to us that you are committed to providing the best support for our customers.
✨Tip Number 2
Network with professionals in the social care sector, especially those who work with vulnerable populations. Engaging with others in the field can provide insights into best practices and may even lead to valuable connections that could benefit your application.
✨Tip Number 3
Showcase your resilience and empathy during any informal conversations or interviews. Share personal experiences or stories that highlight your ability to connect with and support individuals facing challenges, as this aligns with our values at Riverside.
✨Tip Number 4
Be prepared to discuss how you would handle challenging situations. Think of examples from your past experiences where you successfully resolved conflicts or supported someone in need, as this will illustrate your capability to thrive in this role.
We think you need these skills to ace Independent Living Support Worker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any work with vulnerable individuals or in support roles. Use specific examples to demonstrate your skills and achievements that align with the job description.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting vulnerable people and how your personal experiences may relate to the role. Mention your understanding of the challenges faced by these individuals and how you can contribute positively.
Showcase Your Values: Riverside values inclusivity and empathy. Make sure to reflect these values in your application by discussing how you embody them in your previous roles or personal experiences.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Riverside
✨Show Your Empathy
As an Independent Living Support Worker, empathy is key. Be prepared to share examples of how you've supported vulnerable individuals in the past. Highlight your understanding of their challenges and how you can help them rebuild their lives.
✨Demonstrate Resilience
This role can be tough at times, so it's important to show that you can handle challenging situations. Discuss any experiences where you've had to remain calm and focused under pressure, and how you managed to support others during difficult times.
✨Familiarise Yourself with Relevant Policies
Understanding safeguarding procedures and trauma-informed care principles is crucial. Before the interview, brush up on these topics and be ready to discuss how you would apply them in your role to ensure the safety and well-being of customers.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, support systems in place, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
